Free 4G LTE devices for 3G CDMA customers FAQs

Your old phone uses Verizon's 3G CDMA network. Verizon is retiring the 3G CDMA network by the end of 2022. To keep you connected, we're shipping you a new free 4G LTE Orbic® Journey™ V or TCL FLIP Pro or Nokia 2720 V Flip. Your new phone will be a flip phone like you’re used to, but it connects to our newer, 4G mobile network.

Read about the evolution of our award-winning network.

The 3G CDMA network your old phone uses will be retired by the end of 2022. Without that network, your 3G phone won't work. That's why Verizon is sending you a free 4G LTE phone to replace it. Your new phone will use the Verizon 4G LTE network.

Your new free 4G LTE phone will be an Orbic Journey V or TCL FLIP Pro or Nokia 2720 V Flip flip phone. It’s a basic phone, similar to what you have today.

We’re sending you a free, new 4G LTE Orbic Journey V or or TCL FLIP Pro or Nokia 2720 V Flip flip phone and keeping your current plan/contract the same.

• If you don’t want us to send you the free, new 4G phone, call (800) 922-0204. Ask to "decline the free phone for CDMA Sunset".
• If you’ve received your free new phone and then decide you want to buy a different device, log in to My Verizon, visit a Verizon store or call (800) 922-0204.

We'll include instructions with the device we send you so you can get your new, free 4G LTE phone set up and working:

• You must turn off your old 3G CDMA phone and turn on your new 4G LTE phone to make the switch.
• If you don't activate the new device within 30 days, we'll activate it for you.

If you need help or don’t want this free new device, visit a Verizon store or call us at (800) 922-0204.

You can transfer contacts from your old phone onto your new phone, using Verizon Cloud (or Back Up Assistant):

• Back up your contacts from the old phone and then turn the device off.
• Turn on and activate your new phone to connect to the Verizon 4G mobile network.
• On your new phone, open the menu and download your contacts from Verizon Cloud.

For more information, see Transfer Contacts - Basic Phone to Basic Phone.

You can drop off your old phone and rechargeable battery for recycling at a Verizon store. See our other recycling recommendations.

If you have a disability or have enabled any accessibility features on your current 3G CDMA device, contact us to find the best solution for your needs. The Verizon National Accessibility Customer Service is a dedicated team with trained staff to support our customers with disabilities. They can be reached at (888) 262-1999, Monday - Friday, 8:30 AM - 5:30 PM ET.