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Your final bill

All about your final bill

Here’s some important information you should know about your final bill:

  • You will get your final bill on your normal bill cycle.
  • There may be more than one bill after you disconnect your services that will include any new charges or credits.
  • If the disconnect date is close to the actual bill date a standard bill will be generated before the final bill statement.
  • Pro-rated credits will appear on the bill for any charges that were billed in advance after a disconnect date.
  • Any credit balance will be refunded if there are no outstanding amounts owed on any of your Verizon Accounts.
  • Any deposit refund will automatically be applied to your final bill.
  • If you paid your last bill by check or direct deposit, we will refund directly to that account.
  • Refunds may take 60 days or more to be refunded.
     

Paying your final bill

You can pay your final bill quickly and easily in the My Fios app or online in My Verizon for up to 180 days past your disconnect.

Pay final bill

Select the method you’d like to pay your bill:

If 180 days have past, you’ll have to use this link to pay your bill online.

Following up in the future

Even after you’ve disconnected your Verizon service, you can easily check the status of any future activity associated with your account.

Sign into My Verizon and you can:

  • View your final bill
  • Check status of any refund you’re expecting
  • Confirm receipt of any equipment you returned.

We thank you for your business and hope you come back to us one day!

Frequently asked questions