How to disconnect your Verizon Fios service

Do you need to disconnect your Verizon Fios service?  

We’re sorry to see you go. If you need to disconnect your Verizon Fios service you can either:

  • Call us Monday – Friday, 8 AM-7 PM ET, or Saturday, 8 AM-5 PM ET, at 1-800-VERIZON (800-837-4966). Remember to have your account information on hand.
  • Disconnect using My Verizon* by either:
    • Choosing Disconnect Service on the My Verizon Account Dashboard.
    • Choosing Disconnect Service on the My Verizon Account Settings page.
    • Signing in to My Verizon and tapping Chat
      • Type “Cancel” in the Ask a question box.
      • Follow the prompts to disconnect a line or chat with a live agent.

Note: For Verizon mobile account, visit How to disconnect lines or cancel your Verizon mobile phone service

*Exception:  Disconnecting online  is available to customers with Fios services (i.e., Fios Home Internet, Fios Home Phone, Fios TV) only. Those with other home services  (e.g., High Speed Internet, DSL, etc. ) must contact Customer Service to disconnect.

Already disconnected your Fios service?

After we’ve disconnected Fios service, you can still sign in to My Verizon to:

  • Check status.
  • Learn what to expect with your final bill.
  • Track the status of pending refunds.
  • Make sure we’ve received your equipment return.


Options when you’re moving, going away or need service changes

We know sometimes things change. Whether you’re looking to move, cut costs, or simply pause (suspend) your Fios service, Verizon has the solution for you.

Moving? You may be able to stay with Verizon.

If you're moving to a new location, check to see if Verizon home internet service is available there.  

Learn important things to know about moving your services.

Going out of town?

If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. You can suspend your Verizon services instead.

Find out how to suspend service.

Ready for a plan change?

Sign in to My Verizon to make changes to your account or explore other service options.  You can easily make the changes online. 

Canceling Service
  • 1. Looking to cancel service? We can help.
  • 2. Moving outside of Verizon? Help me cancel.
  • 3. You can cancel by calling 1.844.837.2262 during business hours.
  • 4. For security reasons we will need to authenticate you when you call. Please have your account number ready.
  • 5. If you are located in CA, FL, or TX you will need to contact your local provider to cancel service.