Support Billing & Account Cancel Service
Cancelling Service
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    Looking to cancel service? See this first.
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    You can cancel by calling 1.844.837.2262 during business hours.
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    For security reasons we will need to authenticate you when you call. Please have your account number ready.
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    If you are located in CA, FL, or TX you will need to contact your local provider to cancel service.

Cancel your service

Here at Verizon, we know that sometimes things change. So, whether you’re looking to cancel, move, cut costs, or simply pause your service, Verizon has the solution for you.

Moving? Take us with you!

If you are looking to cancel your service because you're moving to a new location, check to see if Verizon service will be available to you there. If it is, we can do the heavy lifting and connect your new home before you even unpack.

Learn more

Going out of town?

If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. You can suspend your Verizon services instead.

Learn more

Rethinking existing services?

To make changes to your account, or to explore other options available to you, you can easily view your options, and make the changes online.

Learn more

Want to cancel your Verizon service?

We never want to see you go and would love to convince you to stay. Click here to see limited time special offers!

If you'd still like to cancel, give us a call Monday – Friday, 8:00 – 6:00pm EST, at 1.844.837.2262. Remember to have your account information handy. Once your service is cancelled, don’t forget to utilize My Verizon to check the status of your final bill, equipment return, and refunds, if applicable.

Already disconnected? Verizon makes it easy to track everything you need to know.

Log into My Verizon and:

  • Check order status.
  • Learn what to expect with your final bill.
  • Track the status of pending refunds.
  • Check to make sure we’ve received your equipment.

Frequently asked questions

  • Will I have to pay an early termination fee?

  • If you cancel while you are under contract, you may be charged an early termination fee. The early termination fee is prorated, which means that as more time passes, you will pay less to terminate the fee. Early termination fees can cost a maximum of $230 and decline by $10 each month.

  • When I disconnect, will I have to return my equipment?

  • If you’re renting equipment from Verizon, it must be returned within 30 days of disconnecting your service. Click here to learn more about returning equipment, as well as to print prepaid return labels.

  • When will I receive my final bill?

  • You will receive your final bill on your regular billing date.

  • What happens to my Auto Pay and Paper-Free Billing?

  • You will remain enrolled until your final payment.

  • I have a credit balance, when will I get that back?

  • Credit balances can take up to 60 days to be received, once processed by Verizon.

Need more support?