Your final bill

All about your final bill

Here’s some important information you should know about your final bill:

  • You will get your final bill on your normal bill cycle.
  • There may be more than one bill after you disconnect your services that will include any new charges or credits.
  • If the disconnect date is close to the actual bill date a standard bill will be generated before the final bill statement.
  • Pro-rated credits will appear on the bill for any charges that were billed in advance after a disconnect date.
  • Any credit balance will be refunded if there are no outstanding amounts owed on any of your Verizon Accounts.
  • Any deposit refund will automatically be applied to your final bill.
  • If you paid your last bill by check or direct deposit, we will refund directly to that account.
  • Refunds may take 60 days or more to be refunded.

Paying your final bill

You can pay your final bill quickly and easily in the My Fios app or online in My Verizon for up to 180 days past your disconnect.

Pay final bill

Select the method you’d like to pay your bill:

  • My Fios app

  • To pay your bill in the My Fios app select Bill from the dashboard then select Pay Bill.

    Don’t have the My Fios app?

    Download now

  • My Verizon

  • To pay your bill in My Verizon, sign in and:

    • Hover over Billing > select Pay Bill

    Don’t have an account?

    Register now

  • Other ways to pay

  • To pay your bill without registering for an account visit verizon.com/PayOnline. You will need some information to verify your account such as:

    • Account number and billing zip code
    • Email or mobile phone number
    • Email and telephone number
    • Mobile phone number & telephone number

If 180 days have past, you’ll have to use this link to pay your bill online.

Following up in the future

Even after you’ve disconnected your Verizon service, you can easily check the status of any future activity associated with your account.

Sign into My Verizon and you can:

  • View your final bill
  • Check status of any refund you’re expecting
  • Confirm receipt of any equipment you returned.

We thank you for your business and hope you come back to us one day!

Frequently asked questions

  • Will I have to pay an Early Termination Fee?

  • If you disconnect service while you’re still under contract, you may be charged an Early Termination Fee. The Early Termination Fee is prorated, which means that as more time passes, you will pay less for terminating the contract.

    For bundle customers, the Early Termination Fee is a maximum of $230 and for stand alone internet customers, the Early Termination Fee is $165.

    Our Prepaid Fios has no Early Termination Fees. Click here for more information

  • When will I receive my final bill?

  • You’ll receive your final bill on your regular billing date.

  • What happens to my Auto Pay and Paper Free Billing?

  • You’ll remain enrolled through your final payment.

  • I have a credit balance. When will I get that back?

  • Credit balances may take 60 days or more to be refunded.