Customers With Disabilities
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Verizon Center for Customers with Disabilities


Accessability SymbolsFreedom to Communicate
The Verizon Center for Customers with Disabilities is here to make your world a little easier. We provide communication options for people who are deaf or have a hearing, vision, cognitive, speech or mobility disability. Our specially-trained staff is patient, friendly and here to answer any questions you may have. Whatever we can do to help, don’t hesitate to contact us. It’s time to do more.

Verizon Wireless National Accessibility Customer Service Center- Opening October 15th
The Verizon Wireless National Accessibility Customer Service center is staffed with specialized representatives to support customers who may need additional assistance with their wireless needs. The National Accessibility Customer Service representatives are knowledgeable on wireless products and services, devices, plans, and accessories and can provide technical support.

You can contact the Verizon Wireless National Accessibility Customer Service team directly by calling (888) 262-1999, 8 AM - 9 PM, Mon – Fri to reach a representative to answer your questions about your wireless account, transactions, devices or service.

Verizon Wireless Customer Service and Technical Support Representatives are also available at (800) 922-0204 or by calling *611 from your Verizon Wireless mobile phone. These representatives are available every day, 6 AM - 11 PM. Additionally, you can chat with a Chat Representative online by clicking the Chat Now button found on the Accessibility Home Page on the Verizon Wireless website.

Do More with the Verizon Center for Customers with Disabilities
Call us toll-free at
1.800.974.6006 Voice or TTY
508.251.5301 videophone

Monday through Friday 8:30 am to 5:00 pm.
Or email us at

Lifeline is a government assistance program that offers telephone discounts to qualified customers. Visit to determine if you qualify.

Application for Exemption from Directory Assistance Charges and Operator Assisted Calls
If you have a disability that prevents you from using a rotary or touchtone telephone, or a telephone directory, Verizon can help. To qualify for these services you must have a visual, reading or physical disability. Download the below application and submit it.

Products and Services. Connections that Empower.
We have the tools to make your communication needs more efficient. Whether it’s TV, Internet, phone service, TTY’s, videophones, phone bills in large print or Braille, amplified phones or any number of other services you may need. Including ways to help you save by bundling Verizon products.

Verizon Fios Internet/ Verizon High Speed Internet Fios.
It’s the latest in fiber-optic technology-laser-generated pulses of light that deliver blazing speeds. Working from home with video conferencing has never been easier. Videophone picture quality is seamless. Download data in seconds. Music, video, whatever you desire.

Verizon Fios TV
Experience TV like never before with Fios TV. Get the most from your entertainment with a crystal clear picture and ever growing line of hundreds of digital channels with many available in HD. Features like Closed Caption and Descriptive Video Service, right on your TV and new innovations constantly being introduced to simplify your life.

Verizon Digital Voice
We understand you may use the phone differently than others. Talk all you want with unlimited calling and count on a voice network that’s crystal clear and 99.9% reliable.

Get the BEST value by Bundling Services.

  • Crystal clear Digital Voice
  • Supercharged Fios Internet
  • Jawdropping Fios TV

Verizon Center for Customers with Disabilities

Contact us Today

Call us toll-free at 1.800.974.6006 Voice or TTY | 508.251.5301 Videophone
Monday through Friday 8:30 am to 5:00 pm. Or email us at

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