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Samsung Galaxy Core Prime™ Support

Find device-specific support and online tools for your Samsung Galaxy Core Prime.

Filter all topics below.


Advanced Calling

Samsung Galaxy Core Prime Simulator: Activating Advanced Calling 1.0

Learn how to activate Advanced Calling 1.0 with your Samsung Galaxy Core Prime so you can place video and HD Voice calls.

Samsung Galaxy Core Prime Simulator: Placing a Video Call

An interactive guide on how to place a video call in Advanced Calling 1.0 using your Samsung Galaxy Core Prime

Samsung Galaxy Core Prime Simulator: Placing a Video Call to a New Number

An interactive guide on how to place a video call to a new number in Advanced Calling 1.0 using your Samsung Galaxy Core Prime

Samsung Galaxy Core Prime Simulator: Placing an HD Voice Call

Learn how to place an HD Voice call in Advanced Calling 1.0 using your Samsung Galaxy Core Prime.

Samsung Galaxy Core Prime Simulator: Turning Advanced Calling On and Off

An interactive guide on how to turn VoLTE Call on and off using your Samsung Galaxy Core Prime

Call Forwarding

My Verizon Website - Turn Call Forwarding Off

Here's how to stop forwarding calls to another number via the My Verizon website.

My Verizon Website - Turn Call Forwarding On

Here's how to forward your calls to another number via the My Verizon website.

Turn Call Forwarding Off from Device

Here's how to turn immediate Call Forwarding or conditional Call Forwarding (No Answer / Busy Transfer) off from your device.

Caller ID

Company Name ID FAQs

Learn how customize the outgoing calls of each line in your company. Set up a unique name and image that will appear on compatible phones that you call.

Edit Share Name ID

Here's how to edit how your name displays on someone else's Caller ID via the My Verizon website or app.

My Verizon Website - Cancel Share Name ID

Here's how to remove Share Name ID from your account via the My Verizon website.

Samsung Galaxy Core Prime™ - Caller ID Image

Here's how to set or change the image for a saved contact on your Galaxy Core Prime.

Understanding Spam Calls / Caller ID Spoofing

Here's info on spam and Caller ID spoofing which may help if you're getting calls from random numbers.

HD Voice

Samsung Galaxy Core Prime™ - Turn Video Call On / Off - HD Voice

Here's how to turn video calling (HD voice) for your Galaxy Core Prime on or off.

Samsung Galaxy Core Prime™ - Turn Voice & Video On / Off - HD Voice

Here's how to turn HD voice and video calling for your Galaxy Core Prime on or off.

International

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

Place an International Call

Here's info on rates and dialing instructions for international calling from inside or outside the US.

TravelPass® - My Verizon Website (Prepaid) - View International Usage

Here's how to view international usage details and charges via the My Verizon website (Prepaid).

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

NumberShare

Video: NumberShare
(length: 2:58)

Stay connected while phone free. Share your mobile number with eligible devices with no app required.
Length: 2:58

Push to Talk Plus

Push to Talk Plus - Web Dispatch - System Requirements

Here's the system requirements for the Push to Talk web dispatch console.

Ringtones & Ringback Tones

Assign a Ringback Tone to a Contact - My Verizon Website

Here's how to assign your Ringback Tones to a contact via the Media Store on the My Verizon website.

Delete a Ringback Tone - My Verizon Website

Here's how to delete a Ringback Tone via the Media Store on the My Verizon website.

Download Pending Ringtones - Verizon Tones - Android™ 

Here's how to download pending ringtones via the Verizon Tones app on your Android device.

Purchase Ringback Tones - My Verizon Website

Here's how to purchase Ringback Tones for your device.

Ringback Tones - Adjust Caller Greeting - My Verizon Website

Here's how to adjust the greeting callers hear before your tone plays via the Media Store on the My Verizon website.

Ringback Tones - Create / Delete a Playlist - My Verizon Website

Here's how to create or delete a Ringback Tone playlist via the Media Store on the My Verizon website.

Ringback Tones - Edit a Playlist - My Verizon Website

Here's how to edit a Ringback Tone playlist via the Media Store on the My Verizon website.

Ringback Tones - Subscribe via the My Verizon Website

Here's how to subscribe to Ringback Tones via the My Verizon website.

Samsung Galaxy Core Prime™ - Save a Ringtone

Here's how to save an audio file as a ringtone on your Samsung Galaxy Core Prime.

Samsung Galaxy Core Prime™ - Set Ringtones

Here's how to select or change ringtones on your Samsung Galaxy Core Prime.

Subscribe and Purchase a Ringback Tone via Text Message

Here's how to subscribe and purchase a Ringback tone via text message.

Verizon Tones App FAQs - Set Up Ringtones & Ringback Tones

Learn about purchasing, managing and customizing the ringtones you hear when your phone rings and Ringback Tones others hear when they call your phone.

Voicemail

Access Basic Visual Voicemail - Samsung

Here's how to access the Visual Voicemail app on your Samsung device.

Add a Contact via Basic Visual Voicemail - Samsung

Here's how to add a contact to your Samsung device via Basic Visual Voicemail.

Check for Visual Voicemail Messages - Samsung

Here's how to check for Visual Voicemail messages on your Samsung smartphone.

Delete Basic Visual Voicemail Messages - Samsung

Here's how to delete Basic Visual Voicemail messages from your Samsung phone.

Forward a Premium Visual Voicemail Message - Samsung

Here's how to forward a Premium Visual Voicemail message on your Samsung phone.

Place a Basic Visual Voicemail Callback - Samsung

Here's how to place a Basic Visual Voicemail callback on your Samsung phone.

Play a Basic Visual Voicemail Message - Samsung

Here's how to play a Basic Visual Voicemail message on your Samsung phone.

Premium Visual Voicemail Caller Greeting - Samsung

Here's how to record a Premium Visual Voicemail caller greeting on your Samsung phone.

Reply to a Premium Visual Voicemail Message - Samsung

Here's how to reply to a Premium Visual Voicemail message with a text or email from your Samsung smartphone.

Reset Locked Out Voicemail Password

Here's how to reset your Voicemail password when locked out.

Reset Voicemail Password from Device

Here's how to change or reset your Voicemail password from the My Verizon app, your phone or the My Verizon website.

Retrieve Voicemail Messages

Here's how to retrieve Voicemail messages from your device or another phone.

Retrieve Voicemail from Another Phone or While Roaming

Here's how to check your voicemail messages from another phone or while roaming.

Save a Basic Visual Voicemail Message - Samsung

Here's how to save a Basic Visual Voicemail message on your Samsung phone.

Set Up Voicemail

Follow these instructions on how to set up your Voicemail and greeting.

Set Up a Basic Visual Voicemail Greeting - Samsung

Here's how to set up a Basic Visual Voicemail greeting on your Samsung phone.

Turn Call Forwarding On from Device

Here's how to turn on immediate Call Forwarding or conditional Call Forwarding (No Answer / Busy Transfer) from your device.

Voicemail Options

Here's info on how to use your Voicemail service.

Wireless Emergency Alerts

Samsung Galaxy Core Prime™ - Wireless Emergency Alerts

Here's how to manage emergency alerts (e.g., AMBER Alerts, etc.) for your Galaxy Core Prime.

Wireless Emergency Alert Compatible Devices

A list of Wireless Emergency Alert Compatible Devices.

Wireless Emergency Alerts FAQs

Frequently asked questions about Wireless Emergency Alerts, including Presidential Alerts, Imminent Danger Alerts and AMBER Alerts.