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Samsung Galaxy J3 Mission - Support Overview

Find device-specific support and online tools for your Samsung Galaxy J3 Mission Prepaid.
Troubleshoot Galaxy J3 Mission
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Call Forwarding

My Verizon Website - Turn Call Forwarding Off

Here's how to stop forwarding calls to another number via the My Verizon website.

Caller ID

Company Name ID FAQs

Learn how customize the outgoing calls of each line in your company. Set up a unique name and image that will appear on compatible phones that you call.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Caller ID Image

Here's how to update the Caller ID image for a contact on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Understanding Spam Calls / Caller ID Spoofing

Here's info on spam and Caller ID spoofing which may help if you're getting calls from random numbers.

HD Voice

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Video Call On / Off - HD Voice

Here's how to turn video calling for your Galaxy J3 Eclipse / Galaxy J3 Mission on or off.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Voice & Video On / Off - HD Voice

Here's how to enable Advanced Calling (HD Voice) on your Galaxy J3 Eclipse / Galaxy J3 Mission.

International

Place an International Call

Here's info on rates and dialing instructions for international calling from inside or outside the US.

TravelPass - My Verizon Website (Prepaid) - View International Usage

Here's how to view international usage details and charges via the My Verizon website (Prepaid).

Video: Preparing for International Travel
(length: 3:20)
Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:20

Media Center / Get it Now

Cancel or Remove Apps - Media Center (Get It Now)

Here's how to cancel or remove Media Center (Get It Now Apps) from your basic phone.

Push to Talk Plus

Push to Talk Plus - Dispatch Console - Adjust Geofence Settings

Here's how to manage virtual boundary settings via the Push to Talk + Dispatch Console.

Push to Talk Plus - Dispatch Console - Locate Member

Here's how to locate a contact or talkgroup via the Push to Talk + Dispatch Console.

Push to Talk Plus - Dispatch Console - Manage Contacts / Talkgroups

Here's how to add and remove contacts in talkgroups via the Push to Talk + Dispatch Console.

Push to Talk Plus - Dispatch Console - Send / Receive Message

Here's how to send or receive a text / media message via the Push to Talk + Dispatch Console.

Push to Talk Plus - Dispatch Console - View Alerts

Here's how to view alerts (e.g., missed calls, geofence, instant personal, etc.) via the Push to Talk + Dispatch Console.

Push to Talk Plus - Web Dispatch - System Requirements

Here's the system requirements for the Push to Talk web dispatch console.

Roaming

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy J3 Eclipse / Galaxy J3 Mission on or off.

Voicemail

Reset Locked Out Voicemail Password

Here's how to reset your Voicemail password when locked out.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Check Voicemail

Here's how to check Voicemail on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Wireless Emergency Alerts

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Wireless Emergency Alerts

Here's how to manage emergency alerts (e.g. AMBER Alerts) for your Galaxy J3 Eclipse / Galaxy J3 Mission.

Wireless Emergency Alert Compatible Devices

A list of Wireless Emergency Alert Compatible Devices.

Wireless Emergency Alerts FAQs

Frequently asked questions about Wireless Emergency Alerts, including Presidential Alerts, Imminent Danger Alerts and AMBER Alerts.