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Samsung Galaxy S® 6 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S 6.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for Samsung Galaxy S® 6

This online tool will help you identify and resolve problems with your Samsung Galaxy S 6.

App Issues

Samsung Galaxy S 6 / S 6 edge - Reset App

Here's how to reset apps if your Galaxy S 6 / S 6 edge crashes, resets or freezes.

Samsung Galaxy S® 6 / S® 6 edge - Clearing Random Access Memory (RAM)

If your device crashes, resets itself or freezes, it may be caused by apps and this info may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Samsung Galaxy S® 6 / S® 6 edge - Factory Data Reset (Powered Off)

If your Galaxy S 6 / S 6 edge has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Samsung Galaxy S® 6 / S® 6 edge - Factory Data Reset (Powered On)

Here's how to reset your Galaxy S 6 / S 6 edge if it has a blank or frozen screen or calling and app issues.

Samsung Galaxy S® 6 / S® 6 edge - Factory Data Reset - Need to Know

Before performing a factory data (hard) reset on your Samsung Galaxy S6 / S6 edge, view this info on backing up contacts, media, apps, etc.

Samsung Galaxy S® 6 / S® 6 edge - Power Up in Safe Mode

Here's how to boot your Galaxy S 6 / S 6 edge into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Samsung Galaxy S® 6 / S® 6 edge - Restart in Safe Mode

Here's how to restart your Galaxy S 6 / S 6 edge into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Samsung Galaxy S® 6 / S® 6 edge - Stop Running Apps

Here's how to stop running apps if they freeze / hang or cause your Galaxy S 6 / S 6 edge to crash, reset or run slowly.

Samsung Galaxy S® 6 / S® 6 edge - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your Galaxy S6 / S6 edge.

Test Device in Safe Mode - Android™

Safe Mode helps to determine if an app is causing your device to freeze / reset / run slowly.

Video: Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)

Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22

Video: Troubleshooting: How to Unfreeze Your Device
(length: 4:53)

Unfreeze your phone with the steps shown in this video.
Length: 4:53

Video: Troubleshooting: Using Safe Mode with Android
(length: 2:38)

Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Device Won't Turn On / Off - Samsung

Here's some info that helps if your Samsung device doesn't turn on or off.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy S6 / S6 edge.

Video: Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
(length: 4:14)

Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14

Video: Improving Battery Life
(length: 3:03)

Improve your phone's battery life with the steps shown in this video.
Length: 3:03

Video: Troubleshooting: Device Overheating
(length: 4:54)

Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54

Calling & Messaging Issues

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

General

Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area

View this info if you hear a "calling restrictions" message when making calls.

Announcement 3 - Suspended Service

If you receive an "Announcement 3' message and can't complete a call, check out this info.

Fix Screen Overlay Detected Error - Samsung

Refer to this info if you are seeing a 'Screen overlay detected' error on your Samsung phone.

Samsung Galaxy S® 6 / S® 6 edge - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your Galaxy S 6 / S 6 edge to auto switch between Wi-Fi and mobile data, view this.

Samsung Galaxy S® 6 / S® 6 edge - Reset All Settings

If your Samsung Galaxy S 6 / S 6 edge crashes, resets or runs slow, or apps freeze or reset the device, view this.

Video: Getting the Best Performance from Your Android Smartphone
(length: 4:21)

Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21

Video: How to Transfer Content Between Your Computer and Your Android Smartphone
(length: 3:58)

Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

Internet & Web Browser Issues

Samsung Galaxy S® 6 / S® 6 edge - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Reset Network Settings

Here's how to reset settings if your Galaxy S 6 / S 6 edge can't connect to data or send / receive messages.

Samsung Galaxy S® 6 / S® 6 edge - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - View MAC Address

To view the MAC address for your Samsung Galaxy S6 / S6 edge, follow these steps.

Samsung Galaxy S® 6 / S® 6 edge - View Signal Strength

Here's how to view signal strength on the Samsung Galaxy S 6 / S 6 edge.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy S® 6 / S® 6 edge - Unlock Screen

Here's how to unlock the screen on your Samsung Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - View Device ID (ESN / IMEI / MEID)

To view the device ID (IMEI) on your Samsung Galaxy S6 / S6 edge, follow these steps.

Samsung Galaxy S® 6 / S® 6 edge - View SIM Card Number

To view the view the 20-digit SIM card number for your Samsung Galaxy S6 / S6 edge, follow these steps.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

Software Issues

Samsung Galaxy S 6 / S 6 edge - Restart Device

Here's how to restart your Samsung Galaxy S 6 / S 6 edge if it crashes and resets, freezes or runs slowly.

Samsung Galaxy S® 6 / S® 6 edge - Install Device Software Update

To check for or to install software updates on your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - View Software Version

To view the software version your Galaxy S 6 / S 6 edge is running, check out this info.