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Apple® iPhone® 4 - Support Overview

Find device-specific support and online tools for your Apple iPhone 4.

Filter all topics below.


Backup Assistant

Change the Backup Schedule - Backup Assistant

Here's how to select the schedule for backups using Backup Assistant on your device.

Remove Flagged Contacts - Backup Assistant

Here's how to remove flagged contacts using Backup Assistant on your device.

Device Switch

BlackBerry - Device Switch - Apple® iOS

Here's how to use the Device Switch app to switch between from a BlackBerry device to an Apple iOS device.

Install Device Switch - Apple® iOS

Here's how to install the Device Switch app from the App Store on your Apple iOS device.

FaceTime

Apple iPhone - Turn Cellular Data for FaceTime On / Off

Here's how to turn cellular data for FaceTime for your iPhone on or off.

Apple iPhone - Turn FaceTime On / Off

Here's how to turn FaceTime for your iPhone on or off.

Apple iPhone - Use Apple ID for FaceTime

Here's how to connect to FaceTime on your iPhone with your Apple ID.

Apple® iPhone® 4 - FaceTime

Here's how to use the FaceTime app on your iPhone 4.

Field Force Manager

Download and Install Field Force Manager - Apple iOS

Here's how to install Field Force Manager on your Apple iOS device.

Field Force Manager FAQs

Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

Find My iPhone

Apple iPhone - Download and Install Find My iPhone App

Here's how to download and install the Find My iPhone app on your iPhone.

Apple iPhone - Use Find My iPhone

Here's how to use the Find My iPhone app to remotely locate, lock and erase your iPhone.

Apple® iPhone® 4 - Turn Find My iPhone On / Off

Here's how to turn the Find My iPhone feature for your iPhone 4 on or off.

Find My iPhone® - iCloud®

Here's how to use Find My iPhone from the iCloud website.

General

Airtime usage when removing or canceling applications

Here's info on how airtime charges may apply when removing Media Center / Get It Now apps.

Apple iPhone - Allow / Deny App Access

Here's how to allow or deny apps access to certain functions of your iPhone (e.g., Calendar, Camera, Contacts, etc.).

Apple iPhone - Contact App Developers

Here's how to report problems or submit suggestions for apps via the App Store on your iPhone.

Apple iPhone - Disable Restrictions

Here's how to disable restrictions on your iPhone.

Apple iPhone - Restrict App Usage

Here's how to restrict access to apps and hide app icons on your iPhone.

Apple iPhone - Uninstall Apps

Here's how to remove or delete apps if they are not working or if your iPhone is unresponsive or freezes.

Apple iPhone - Update Apps

Here's how to manually update the apps on your iPhone.

Apple iPhone - View, Open or Close Recently Used Apps

Here's how to view, open, or close recently used apps on your iPhone.

Apple® iPhone® 4 - Install Apps

Here's how to install apps on your iPhone 4.

Apple® iPhone® 4 - Turn Background App Refresh On / Off

Here's how to enable or disable iPhone 4 apps running in the background to check for new content.

Top Ten Support Requests & Resources - IBM MaaS360

Here are the top ten support requests & resources for the MaaS360.

Turn Emergency Mode On / Off - Samsung

Here's how to conserve battery on your Samsung device if you're in an emergency situation.

Health

Health App - Apple® iPhone® - View / Manage Health Data

Here's how to view / enter / edit health info (e.g., nutrition, sleep, vitals, etc.) to the Health app on your iPhone.

Health App - Apple® iPhone® - Add Health Data to Dashboard

Here's how to add health data (e.g., steps, workouts, etc.) to the dashboard of the Health app on your iPhone.

Health App - Apple® iPhone® - Create Medical ID

Here's how to add Medical ID info (e.g., allergies, medical conditions, etc.) to the Health app on your iPhone.

Health App - Apple® iPhone® - View Dashboard Info

Here's how to access Dashboard info e.g., calendar, health data, etc.) for the Health app on your iPhone.

Health App - Apple® iPhone® - View Info Sources

Here's how to view the apps and devices that request permission to update the Health app data on your iPhone.

MobileIron

Top Ten Issues and Resolutions - MobileIron

View this for info on resolutions of common issues regarding MobileIron.

My Verizon app

My Verizon app - Apple iPhone - Device Health Check

Here's how to use the Device Health Check to identify and fix common issues on your iPhone.

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

My Verizon app - View Documents, Receipts and Agreements

Here's how to view past account documents, receipts and agreements via the My Verizon app.

Roadside Assistance

Access Roadside Assistance - Apple iOS

Here's how to access Roadside Assistance on your Apple iOS device.

Roadside Assistance - Apple® iPhone® - Find Your Location

Here's how to find your location via the Roadside Assistance app on your iPhone.

Roadside Assistance - Apple® iPhone® - Download and Install App

Here's how to install the Roadside Assistance app on your iPhone.

Roadside Assistance - Apple® iPhone® - Locate Service Center

Here's how to locate a service center with the Roadside Assistance app on your iPhone.

Roadside Assistance - Apple® iPhone® - Place Emergency Call

Here's how to place an emergency call using the Roadside Assistance app on your iPhone.

Roadside Assistance - Apple® iPhone® - Register a Vehicle

Here's how to register your vehicle through the Roadside Assistance app on your iPhone.

Roadside Assistance - Apple® iPhone® - Request Assistance

Here's how to request assistance using the Roadside Assistance app on your iPhone.

VZ Navigator

VZ Navigator - Website - Manage Favorites

Here's how to add, edit or delete your favorite locations via the VZ Navigator website.

VZ Navigator - Website - Search Nearby a Location

Here's how to use the VZ Navigator website to search for something (e.g., hotels, clothing, restaurants, etc.) near a location.

VZ Navigator® - Android™ - Download and Install App

Here's how to install the VZ Navigator app on your Android device.

VZ Navigator® - Apple® iPhone® - Download and Install App

Here's how to install VZ Navigator on your Apple iPhone.

VZ Navigator® - Apple® iPhone® - Uninstall App

Here's how to delete the VZ Navigator app from your iPhone.

Verizon Cloud

Verizon Cloud - Apple iPhone - Share Media

Here's how to share Verizon Cloud content from your iPhone.

Verizon Cloud - Apple iPhone - View Storage Meter / Upgrade Memory

Here's how to check your Verizon Cloud storage space on your iPhone.

Verizon Cloud - Apple® iPhone® - Back Up Contacts

Here's how to back up your contacts on your iPhone via Verizon Cloud.

Verizon Cloud - Apple® iPhone® - Connect To / Disconnect from a TV

Here's how to view your Verizon Cloud pictures, videos or music on a TV with your iPhone.

Verizon Cloud - Apple® iPhone® - Create a Profile

Here's how to create a profile when using Verizon Cloud on your Apple iPhone.

Verizon Cloud - Apple® iPhone® - Delete Shared Media

Here's how to delete shared media via Verizon Cloud on your iPhone.

Verizon Cloud - Apple® iPhone® - Install and Configure

Here's how to install and configure Verizon Cloud on your iPhone.

Verizon Cloud - Apple® iPhone® - Manage Documents

Here's how to open, download and delete documents and create favorites in Verizon Cloud.

Verizon Cloud - Apple® iPhone® - Manage Music

Here's how to manage your music on your iPhone via Verizon Cloud.

Verizon Cloud - Apple® iPhone® - Manage Photo Stories

Here's how to manage photo stories on your iPhone with Verizon Cloud.

Verizon Cloud - Apple® iPhone® - Manage Photos / Videos

Here's how to manage photos and videos on Verizon Cloud from your iPhone.

Verizon Cloud - Apple® iPhone® - Manage Settings

Here's how to manage your Verizon Cloud backup settings on your iPhone.

Verizon Cloud - Apple® iPhone® - Sync Media

Here's how to sync photos and videos with Verizon Cloud from your iPhone.

Verizon Cloud - Apple® iPhone® - Uninstall Cloud

Here's how to remove the Verizon Cloud app from your iPhone.

Verizon Cloud - Website - Delete Files in the Trash Can

Here's how to delete your files from the trash can on Verizon Cloud via the website.

Verizon Messages (Message+)

Install Verizon Messages - Apple iPhone

Here's how to install the Verizon Messages (Message+) app on your iPhone.

Mute / Unmute Messages

Here's how to mute or unmute a conversation on your smart device.

Verizon Messages (Message+) FAQs - Texting App

Use the Verizon Message+ texting app to sync messages across devices, send picture video messages and make calls on a tablet over Wi-Fi or the Verizon network.

Verizon Messages - Apple iPad - Save Picture / Video Attachment

Here's how to save a picture or video attachment to the gallery via the Verizon Messages (Message+) app on your iPad.

Verizon Messages - Apple iPhone - Create and Send a Text Message

Here's how to create and send a text message via the Verizon Messages (Message+) app on your iPhone.

Verizon Messages - Apple iPhone - Initial Setup

Here's how to set up Verizon Messages (Message+) on your iPhone.

Verizon Messages - Apple® iPhone® - Auto Receive Messages

Here's how to manage when media received via the Message+ app automatically downloads on your iPhone.

Verizon Messages - Apple® iPhone® - Create a Group

Here's how to create a group for messaging with the Verizon Messages (Message+) app on your iPhone.

Verizon Messages - Apple® iPhone® - Customize Message Display Settings

Here's how to customize message display settings (e.g., Backgrounds, Conversation Bubble, etc.) via the Verizon Messages (Message+) app on your iPhone.

Verizon Messages - Apple® iPhone® - Delete Messages

Here's how to delete messages from your iPhone via the Verizon Messages (Message+) app.

Verizon Messages - Apple® iPhone® - Manage Auto Reply

Here's how to enable or disable Auto Reply via the Verizon Messages (Message+) app on your iPhone.

Verizon Messages - Apple® iPhone® - Mute / Unmute Conversations

Here's how to mute or unmute a conversation when using Verizon Messages (Message+) on your iPhone.

Verizon Messages - Apple® iPhone® - Redeem an eGift

Here's how to redeem an eGift via the Verizon Messages (Message+) app or another messaging app via your iPhone.

Verizon Messages - Apple® iPhone® - Send / Re-send an eGift

Here's how to send or re-send an eGift from your iPhone via the Verizon Messages (Message+) app.

Verizon Messages - Apple® iPhone® - Send a Data eGift

Here's how to send a Data eGift via the Verizon Messages (Message+) app on your iPhone.

Verizon Messages - Apple® iPhone® - Send a Message with a Glympse Attachment

To send a Glympse message from your iPhone via Verizon Messages (Message+), view this.

Verizon Messages - Apple® iPhone® - Turn Incoming Message Sound On / Off

Here's how to turn incoming message sounds for your iPhone on or off via the Verizon Messages (Message+) app.

Verizon Messages - Apple® iPhone® - View / Disconnect Paired Devices

Here's how to view or disconnect paired devices from the Verizon Messages (Message+) app on your iPhone.

Verizon Messages - Apple® iPhone® - View Text Messages

Here's how to view messages with the Verizon Messages (Message+) app on your iPhone.

Verizon Messages - Apple® iPhone® - View an eGift Balance

Here's how to view an eGift balance from your iPhone via the Verizon Messages (Message+) app.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

iCloud

Apple iPhone - Restore from iCloud Backup

Here's how to restore content (e.g., Photos, Music, settings, etc.) to your iPhone from a backup on iCloud.

Apple iPhone - iCloud - Add a Family Member

Here's how to add family members to your iCloud account and allow them to share content on their iPhones.

Apple iPhone - iCloud - Remove a Family Member

Here's how to use your iPhone to remove family members from your iCloud account.

Apple iPhone - iCloud - Set Up Family Sharing

Here's how to use your iPhone to set up your iCloud account so you can share content with family members.

Apple® iPhone® 4 - Delete iCloud® Account

Here's how to delete an iCloud account from your iPhone 4.

Apple® iPhone® 4 - Manage iCloud® Backup Options

Here's how to manage iCloud backup options for your iPhone 4.

Apple® iPhone® 4 - Turn iCloud® Backup On / Off

Here's how to turn the iCloud Backup option for your iPhone 4 on or off.

Apple® iPhone® 4 - Upgrade iCloud® Storage Space

Here's how to upgrade the iCloud storage space on your iPhone 4.

Apple® iPhone® 4 - iCloud® Settings

Here's info on iCloud settings for your Apple iPhone 4.

Find My iPhone - Remove Find My iPhone via iCloud

Here's how to remove Find My iPhone from the iCloud website.

iMessage

Apple iPhone - Turn iMessage On / Off

Here's how to turn iMessage for your iPhone on or off.

Unable to Receive Text Messages from Apple Devices

If you've switched from an Apple to a non-Apple device, this troubleshooting info could help resolve messaging problems.

iTunes

Apple iPhone - Perform Wi-Fi Sync with iTunes

Here's how to allow wireless syncing between your iPhone and a computer via Wi-Fi.

Apple® Article - Create an Apple ID without a Payment Method

Here's a link on to how to set up or use an Apple ID without an associated payment method.

Apple® Article - iPhone, iPad, or iPod not recognized in iTunes for Windows

If your iOS device won't connect to iTunes on your PC, view this info.

Apple® iPhone® 4 - Create an Apple ID

Here's how to create an Apple ID on your iPhone 4.

Download and Install iTunes - Windows

Here's how to download and install iTunes using a Windows-based computer.

Syncing with iTunes

Here's how to sync the contacts, calendar, etc. on your iPhone /iPad with iTunes.

Syncing with iTunes - Info (Contacts, Mail Accounts, etc.)

Here's how to sync info (e.g., contacts, mail, etc.) with iTunes.

Syncing with iTunes - Media (Apps, Music, Movies, etc.)

Here's how to sync media (e.g., apps, music, movies, etc.) with iTunes.

Syncing with iTunes - Photos

Here's how to sync photos with iTunes.

Unable to Sync with iTunes - Photos

Here's info to help if you're experiencing issues syncing your photos with iTunes.

iTunes System Requirements

View this info on system requirements for iTunes on a Mac or Windows computer.