Ensure Picture / Video Message does not Exceed File Size Limit
If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.
- The maximum file size for picture/video messages depends upon the device software and device's network capability. View the signal indicator on your phone to determine which signal is being received:File Size InformationDevice TypeSignal IndicatorFile Size4G LTE4G / 4GLTE1.2MB image / 3.5MB video5G5G UWB1.2MB image / 3.5MB videoUsing Verizon Messages (Messages+).N/A100MB over Wi-Fi
- The maximum file size that can be sent from an email to a device as a multimedia message (MMS) is 3.5 MB.
- Larger files can be sent via email to email.
- If a device sends a file to another device with a lower file size limit, the file is reduced to a file size acceptable by the receiving device.
- Many devices are capable of sending messages that exceed intercarrier file size limits (typically 300-600 KB). A message that exceeds the other carrier's limits may be rejected and won't reach the intended recipient.Lowering the camera resolution before taking pictures reduces image file size.Some Android™ devices have a Video Trimmer feature to reduce the size of the video allowing it to be sent via MMS.