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One Talk
Transfer a Call (Enhanced Dialer / Mobile App)

2026-10-08 14:17:52.492

One Talk
Transfer a Call (Enhanced Dialer / Mobile App)

Follow these instructions to transfer calls using the One Talk mobile app or your mobile phone's dialer. You can transfer immediately upon receiving ringback (Direct / Blind) or after consulting with the other party first (Consultative).

Before you begin

To ensure your mobile device is compatible with One Talk, refer to this list of supported devices.
Refer to Native Dialer Call / Feature Codes for info on available dialer codes.

Enhanced Dialer and Mobile App

  1. During an active call, tap
    Transfer
     to place the call on hold.
  2. Do one of the following:
    • To transfer to another number without advising the other party:
      1. Select
        Direct Transfer
        .
      2. Enter a 10-digit phone number or select a contact then tap the
        Call icon
         to connect the call.
    • To speak with the other party before transferring the call:
      1. Select
        Consultative Transfer
        .
      2. Enter a 10-digit phone number or select a contact then tap the
        Call icon
        .
      3. Consult with the other party then tap
        Complete
         to connect the call.

Mobile App (Call-Through Mode)

  1. During an active call, tap
    Transfer
    .
  2. Do one of the following:
    • To transfer to another number without advising the other party:
      1. Select
        Direct Transfer
        .
      2. Enter a 10-digit phone number or select a contact then tap the
        Transfer icon
         to connect the call.
    • To speak with the other party before transferring the call:
      1. Select
        Consultative Transfer
        .
      2. Enter a 10-digit phone number or select a contact then tap the
        Call icon
        .
      3. Consult with the other party then tap the
        Transfer icon
         to connect the call.
      4. A prompt advises that the call must be completed within 10 seconds. Tap
        Call (###) ###-####
         within 10 seconds to connect to the party that will accept the transfer.
        This number will not match the number you're dialing. The called party will see your One Talk number and not your device's phone number.
      5. The phone dials the Call-Through number. Return to the One Talk app then tap the active call indicator at the top of the screen.
      6. Consult with the other party then tap
        Complete
         to connect the call.
Activate / Set Up Call-Through