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My Verizon app
Phone to Phone Content Transfer

2026-10-05 12:47:08.809

My Verizon app
Phone to Phone Content Transfer

Use the My Verizon app to safely and securely copy your contacts, photos, videos and more directly from your old phone to your new one, via Wi-Fi or the Verizon wireless network.

Before you begin

If transferring content via Wi-Fi, both devices must be connected to the same secure Wi-Fi network.
For additional info on backing up or transferring media content, refer to Content Transfer Center.

Transfer Content using Mobile Network

  1. Open the
    My Verizon app
     on both the old and new device.
  2. Tap the
    Mobile tab
    .
  3. From the Mobile links section tap
    Manage devices
    .
  4. If necessary, select the applicable mobile number from the dropdown in the upper-right.
  5. Tap
    Troubleshooting & support
     then tap
    Transfer content between phones
    .
  6. If prompted to give the applicable permissions (e.g., Access contacts, Access to make and manage phone calls, Access the calendar, etc.) tap 'Allow' or 'OK'.
  7. Tap
    Start Transfer
     then do the following:
    1. On the old device, tap
      This is my old phone
       then tap
      Next
      .
    2. On the new device, tap
      This is my new phone
       then tap
      Next
      .
  8. If presented with a Wi-Fi disconnect screen, tap
    I Understand
    .
  9. Select the applicable option then tap
    Next
    :
    • Android to Android
    • Android to iPhone
    • iPhone to iPhone
    • iPhone to Other
  10. If prompted with a default messaging screen, tap
    OK
    .
  11. If prompted to turn off Bluetooth® to start service, tap
    Settings
     then tap the
    Bluetooth switch
     to turn off.
  12. Using the new device, scan the QR code that is displayed on the old device.
    If necessary, repeat steps 1-11 with the other device to display the QR code screen.
    If a phone name doesn't appear or you're using an older phone, tap
    Manual setup
     to connect via Wi-Fi.
  13. On the new device, tap
    Confirm
    .
  14. Using the old device, select the desired media (e.g., Contacts, Photos, Videos, etc.) to transfer to the new phone then tap
    Transfer
    .
  15. To continue, tap
    Done
    .

Transfer Content Using Wi-Fi

  1. Open the
    My Verizon app
     on both the old and new device.
  2. Tap the
    Mobile tab
    .
  3. From the Mobile links section tap
    Manage devices
    .
  4. If necessary, select the applicable mobile number from the dropdown in the upper-right.
  5. Tap
    Troubleshooting & support
     then tap
    Transfer content between phones
    .
  6. If prompted to give the applicable permissions (e.g., Access contacts, Access to make and manage phone calls, Access the calendar, etc.) tap 'Allow' or 'OK'.
  7. Tap
    Start Transfer
     then do the following:
    1. On the old device, tap
      This is my old phone
       then tap
      Next
      .
    2. On the new device, tap
      This is my new phone
       then tap
      Next
      .
  8. If presented with a Wi-Fi disconnect screen, tap
    I Understand
    .
  9. Select the applicable option then tap
    Next
    .
    • Android to Android
    • Android to iPhone
    • iPhone to iPhone
    • iPhone to Other
  10. If prompted with a default messaging screen, tap
    OK
    .
  11. If prompted to turn off Bluetooth to start service, tap
    Settings
     then tap the
    Bluetooth switch
     to turn off.
  12. Using the new device, scan the QR code that is displayed on the old device.
  13. Tap
    Manual Setup
     then tap
    OK
     to restart the app.
    Complete these steps on both devices (old and new).
  14. Tap
    Start Transfer
     then do the following:
    1. On the old device, tap
      This is my old phone
       then tap
      Next
      .
    2. On the new device, tap
      This is my new phone
       then tap
      Next
      .
  15. If presented with a Wi-Fi disconnect screen, tap
    I Understand
    .
  16. Select the applicable option then tap
    Next
    .
    • Android to Android
    • Android to iPhone
    • iPhone to iPhone
    • iPhone to Other
  17. If prompted with a default messaging screen, tap
    OK
    .
  18. Review the message then tap
    Continue
    .
    If necessary, tap
    Wi-Fi settings
    , select the same Wi-Fi network on both devices, tap
    Connect
     then tap
    Next
    .
  19. Do the following:
    1. On the old device, select
      I don't see my phone
       then tap
      Next
      .
    2. On the new device, tap
      I don't see it
      .
  20. Verify the same Wi-Fi network is displayed on both devices then tap
    Next
    .
  21. Using the old device, enter the code displayed on the new device then tap
    Next
    .
  22. Select the desired media to transfer (e.g., Contacts, Photos, Videos, etc.) to the new phone then tap
    Transfer
    .
  23. To continue, tap
    Done
    .