Here's how to help determine if your LG G6 has liquid or other physical damage.
If you're enrolled in LG's Second Year Promise Warranty Extension Program, visit this support page. This warranty-extension program only covers hardware defects (excludes damage) and you must have registered in advance.
- Prepaid service customers: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
- Standard service customers: If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a Damaged Device Fee.
