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Samsung
Shutdown Prevention

2026-10-14 04:30:38.575

Samsung
Shutdown Prevention

Shutdown Prevention is an anti-theft shield that keeps your Samsung device trackable longer by preventing unauthorized power-off while the screen is locked.

Before you begin

Shutdown Prevention is a security measure for misplaced or stolen Samsung devices running Android™ Nougat 7 or higher that prevents the device from being powered off when the screen is locked.
Only applies to devices with non-removable batteries.

How it works

  • Shutdown Prevention is automatically activated when a screen lock option (e.g., PIN, pattern, password, fingerprint, etc.) has been set up.
    Screen lock options vary by device.
  • Allows for extended device tracking via Samsung's SmartThings Find website or the Find My Device website (formerly Android Device Manager).
  • The device won't power off until the chosen security method (PIN, password, pattern or fingerprint) is correctly entered or the battery has fully depleted.
  • If your screen lock option is forgotten, the screen can only be unlocked by performing an Untrusted Reset (reset with the device powered off) after the battery has fully depleted. Google™ sign-in credentials are required to complete an Untrusted Reset.

Smartphones

  1. To perform an Untrusted Reset for your smartphone after the battery has fully depleted, click on the applicable link below:

Tablets