My Verizon app (Prepaid) - Upgrade Device

Here's how to upgrade a device on your account via the My Verizon app (Prepaid).

Ensure your app is up to date as the following steps apply to the most recent version.

If you're not able to access the My Verizon app, you can also visit the My Verizon website to manage your account.

Available settings vary based on user type (e.g., Account Owner, Member).

From the Home screen tap the

My Verizon app

or navigate:

Apps

My Verizon

If needed, Download & Install the My Verizon App.

Tap the

Menu icon

then tap

Shop

If prompted, enter your My Verizon password then tap

If you forgot the account password tap

Forgot

Depending on the device you'd like to upgrade, scroll to one of the following options then tap

Shop

Smartphones

Tablets

Internet devices

Accessories

Tap

View

to see the device feature details, reviews and specs.

To continue ordering, tap

Select

From the 'Add a line or upgrade' screen tap

Upgrade

If Upgrade is not available, ensure selected device is compatible with your plan.

From the 'Get Started' screen, tap

Let's go

If presented, select the desired device color then tap

Some devices have only one color option.

If presented, select the desired memory size then tap

Some devices have only one size option.

Add any additional items (e.g., accessories, etc.) then tap

Review the item(s) in your cart then tap

Checkout

From the Complete your order screen, ensure all order details are correct (e.g., shipping address, payment method, etc.).

If needed, tap the field then follow instructions to modify order info.

To continue, tap the

Terms and Conditions checkbox

then tap

Place order

'Place order' is grayed out until a valid payment method is added.

From the purchase confirmation, tap

Confirm

If needed, tap Cancel to return to the previous screen.

Tap

Done

For additional info on the My Verizon app, check out these FAQs.

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My Verizon app (Prepaid) - Upgrade Device