moto e5 go - Factory Data Reset (Powered On)

Here's how to reset your moto e5 go, which can help if it has a blank or frozen screen or calling, app, audio and sync issues.

Perform a factory data reset only if necessary as it removes your Google™ account and all data including system data, app data and media.

Music, pictures and videos can be backed up to a computer.

Personal data (e.g., Wi-Fi passwords, browser bookmarks, etc.) can be backed up to Google's servers.

Open the

Settings app

An alternate reset method is available if the device is unresponsive or won't power on.

Navigate:

System

Reset options

Tap

Erase all data (factory reset)

Tap

RESET PHONE

If presented, enter the current unlock pattern, PIN or password.

Tap

ERASE EVERYTHING

Allow several minutes for the factory data reset and reboot processes to complete.

If applicable, set up your device. If troubleshooting third-party apps, disable the Automatic Restore option.