If you're joining Verizon for the first time or returning to Verizon, follow these steps to merge your existing Cloud for Life (Verizon Cloud OTT) account with a new or existing Verizon Cloud account.
In order to merge content into a Verizon Cloud account, you must be subscribed to either the 600GB or 1TB storage plan. If necessary,
upgrade storage.
In order for the merge to be successful, your Cloud for Life account must contain an amount of data that is equal to or less than your Cloud subscription (ex.: if your Cloud for Life profile contains 630GB of data but you only subscribe to the 600GB Verizon Cloud storage plan, the merge fails).
Open the
Verizon Cloud app
.
If prompted, tap
ALLOW
to approve permissions.
Do one of the following:
Merge Content During Initial Verizon Cloud Setup
From the Welcome to Verizon Cloud screen, tap
Have a Verizon Cloud Account? Sign In
.
Tap
Log Into Other Account
.
From the Sign in screen, enter your Verizon Cloud user ID and password then tap
Sign in
.
Review the info, tap
NEXT
then tap
CONFIRM
.
Merge Content After Setting Up Verizon Cloud on Your Device
Navigate: .
Tap
Log Into Other Cloud Account
.
From the Sign in screen, enter your Verizon Cloud user ID and password then tap
Sign in
.
Review the info then tap
YES, MERGE CONTENT
.
Review the final message then tap
OK
.
If a "Something Went Wrong" or "Just About Done" message appears, contact verizoncloud@verizon.com for further assistance.