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Kazuna eTalk - Check for Physical Damage

2026-10-02 17:31:06.448

Kazuna eTalk - Check for Physical Damage

Here's how to determine if your eTalk has liquid or other physical damage.
  • Prepaid service customers
    : Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
  • Standard service customers
    : If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee.
Device damage examples include, but are not limited to:

Liquid or Corrosion Evidence

Follow these tips carefully to prevent damage to the device:
  • If device gets wet, dry it thoroughly with a clean, soft cloth.
  • Don't expose the device to salt water or ionized water.
  • Allow the device to air-dry before using it.
  • Physical damage to your device such as chips and cracks can significantly reduce its ability to resist dust and water.
  1. To identify if your device has water damage, check for:
    • corrosion, discoloration, or fuzzy growth on the charging, headset, SIM or memory ports.
    • moisture under the display screen.
    • Liquid Detection Indicator (LDI) / Liquid Contact Indicator (LCI) is activated.
      Kazuna uses a white field to indicate a device that has had no liquid contact. When the indicator comes in contact with liquid, the white field become a pink or red smudge marks across the white field.
      LDI
      The Liquid Damage Indicators (LDI) are located:
      • inside in the battery compartment under the SIM card slot.
        Liquid indicator phone
      • on the top edge of the battery.

Damaged Ports

  1. View the following ports using a bright light and magnifier if possible:
    • Headset
      The image below is an example and may vary by device.
      Damaged headset port
    • USB / Charging
      Examples of charging port damage include but are not limited to:
      • Port loose or wiggles
      • Bent
      • Corrosion
        The images below are examples and may vary by device.
        Damaged charging port
        Corrosion on Charging Port
      • Memory card

Display or Physical Button Issues

  1. Examples of screen damage and button issues include but are not limited to:
    • Bleeding display
      The image below is an example and may vary by device.
      Cracks with bleeding display
    • Cracks
      The image below is an example and may vary by device.
      Cracked display
    • Excessive scratches
      The images below are examples and may vary by device.
    • Separation
      Examples of separation include but are not limited to (e.g., lens or housing separating from device frame).
      The image below is an example and may vary by device.
      Housing separated from device
    • Missing physical buttons (e.g., volume, power, home, etc.)
      The image below is an example and may vary by device.
      Shattered display with missing buttons
    • Warping
      Device or screen won't lay flat.
      The image below is an example and may vary by device.
      Warped device
    • Lines
      Solid line(s) present across the screen.
      The image below is an example and may vary by device.
    • Pixel Deformities
      Caused by physical impact to screen or device.
      The images below are examples and may vary by device.
      Pixels with burn
      Pixel deformities
    • Punctures
      The image below is an example and may vary by device.
      Punctured display

Missing or Cracked Camera Lenses

  • Missing camera lens
    The image below is an example and may vary by device.
    Missing camera lens
  • Cracked camera lens
    The image below is an example and may vary by device.
    Cracked camera lens

Hardware Modifications

  • A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.
  • Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
  • Hardware modifications include, but are not limited to:
    • bezels or cases that involve opening the case and removing the original housing.
    • non-removable back case detached.
    • device screens replaced.
    • aftermarket decorations affixed permanently to the device.

Replacement Options

If damage is found, several replacement options may be available.