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Kazuna eTalk™ - Support Overview

Find out how to use and troubleshoot your Kazuna eTalk

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Kazuna eTalk User Guide (PDF)

This User Guide can help you get the most out of your Kazuna eTalk. Learn about set up, advanced feature use and navigation.

Kazuna eTalk™ - Activate / Set Up Device

Here's how to quickly navigate through the initial activation setup screens on your eTalk.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Kazuna eTalk™ - Alert Sounds

Here's how to adjust alert sounds on your eTalk.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Kazuna eTalk™ - Move Music Files from Device

Here's how to transfer music files between a computer and your eTalk.

Kazuna eTalk™ - Move Music Files to Device

Here's how to transfer music files between a computer and your eTalk.

Kazuna eTalk™ - Move Pictures / Videos from Device

Here's how to move pictures or videos to an SD / memory card on your eTalk..

Kazuna eTalk™ - Move Pictures / Videos to Device

Here's how to move pictures videos from an SD / memory card on your eTalk.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Kazuna eTalk Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Kazuna eTalk.

Kazuna eTalk Simulator: Getting to Know the Back of Your Phone

An interactive map of the back of your Kazuna eTalk.

Kazuna eTalk Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Kazuna eTalk.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Kazuna eTalk - Insert / Remove Battery

Here's how to insert / remove the battery for your eTalk.

Kazuna eTalk™ - Battery Info

Here's battery info (e.g., Usage Time, Standby Time) and tips for extending battery life for your eTalk.

Kazuna eTalk™ - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures and videos from internal phone storage on your eTalk to an SD / memory card.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Kazuna eTalk - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your eTalk on or off and make it visible to other devices for pairing.

Kazuna eTalk Simulator: Pairing with a Bluetooth® Device

See how to pair your Kazuna eTalk with your Bluetooth device.

Kazuna eTalk™ - Delete Paired Bluetooth® Connection

Here's how to delete paired Bluetooth devices from your eTalk.

Kazuna eTalk™ - Send Contact via Bluetooth®

Here's how to send a contact from your eTalk to another device via Bluetooth.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Kazuna eTalk Simulator: Activating Wi-Fi calling

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Kazuna eTalk.

Kazuna eTalk Simulator: Calling a Contact

An interactive guide on how to call a contact using your Kazuna eTalk.

Kazuna eTalk Simulator: Calling a New Number

Discover how to use your Kazuna eTalk to call a new number.

Kazuna eTalk Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Kazuna eTalk.

Kazuna eTalk Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Kazuna eTalk.

Kazuna eTalk Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Kazuna eTalk.

Kazuna eTalk Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Kazuna eTalk.

Kazuna eTalk™ - Answer Options

Here's how to change the way your eTalk answers calls.

Kazuna eTalk™ - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your eTalk.

Kazuna eTalk™ - Call a Number

Here's how to make a call from your eTalk.

Kazuna eTalk™ - Delete Call History

Here's how to delete call history from your eTalk.

Kazuna eTalk™ - Place a Conference Call

Here's how to make a conference call on your eTalk

Kazuna eTalk™ - Redial

Here's how to redial a recently called number from your eTalk.

Kazuna eTalk™ - Speed Dial

Here's how to add and remove a speed dial number on the eTalk.

Kazuna eTalk™ - View Call History

Here's how to view the call history of your eTalk.

Kazuna eTalk™ - View Call Timers

Here's how to view call timers on your eTalk.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Kazuna eTalk Simulator: Changing the File Size of Pictures and Videos

Find out how to change the picture or video file size on your Kazuna eTalk.

Kazuna eTalk Simulator: Recording a Video

Learn how to record a video using your Kazuna eTalk.

Kazuna eTalk Simulator: Taking a Picture

Discover how to take a photo using your Kazuna eTalk.

Kazuna eTalk Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Kazuna eTalk.

Kazuna eTalk Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Kazuna eTalk.

Kazuna eTalk Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Kazuna eTalk.

Kazuna eTalk™ - Common Camera Settings

Here's info on common camera settings (e.g., storage, timer, etc.) for your eTalk.

Kazuna eTalk™ - Move Pictures / Videos from Device

Here's how to move pictures or videos to an SD / memory card on your eTalk..

Kazuna eTalk™ - Move Pictures / Videos to Device

Here's how to move pictures videos from an SD / memory card on your eTalk.

Kazuna eTalk™ - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures and videos from internal phone storage on your eTalk to an SD / memory card.

Kazuna eTalk™ - Save a Picture / Video Message

Here's how to save a picture or video file sent as a message to your eTalk.

Kazuna eTalk™ - Send Existing Picture via Messaging

Here's how to send a picture message from your eTalk LTE.

Kazuna eTalk™ - Send Existing Video via Messaging

Here's how to send a video message from your eTalk LTE.

Kazuna eTalk™ - Take and Send a Picture via Messaging

Here's how to take and send a picture message on your eTalk.

Kazuna eTalk™ - View Pictures / Videos

Here's how to view pictures and video files on your eTalk.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Kazuna eTalk Simulator: Adding a Contact

Learn how to add a new contact to your Kazuna eTalk.

Kazuna eTalk Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Kazuna eTalk.

Kazuna eTalk Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Kazuna eTalk.

Kazuna eTalk Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Kazuna eTalk.

Kazuna eTalk Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Kazuna eTalk.

Kazuna eTalk™ - Add a Contact

Here's how to add a contact on your eTalk.

Kazuna eTalk™ - Delete a Contact

Here's how to delete a contact from your eTalk.

Kazuna eTalk™ - Edit a Contact

Here's how to edit a contact on your eTalk.

Kazuna eTalk™ - Send Contact via Bluetooth®

Here's how to send a contact from your eTalk to another device via Bluetooth.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Kazuna eTalk™ - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send/receive messages on your eTalk.

Kazuna eTalk™ - Manage Data Usage

Here's how to change the data usage cycle on your device, view data usage, and set data warnings / limits.

Kazuna eTalk™ - Turn Data On / Off

Here's how to turn the mobile data for your eTalk on or off.

Kazuna eTalk™ - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your eTalk.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Kazuna eTalk™ - Set Date and Time

If your eTalk shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Kazuna eTalk™ - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID, or IMEI, on your eTalk.

Kazuna eTalk™ - View Phone Number

Here's how to view the phone number programmed into your eTalk.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Kazuna eTalk - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Font size, Backlight, etc.) for your eTalk.

Kazuna eTalk Simulator: Accessing Settings

Explore how to access settings on your Kazuna eTalk to change alert sounds, turn off GPS and more.

Kazuna eTalk Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Kazuna eTalk by adjusting the screen timeout.

Kazuna eTalk Simulator: Changing roaming settings for a trip

Discover how to manage data usage on your Kazuna eTalk.

Kazuna eTalk Simulator: Changing the Ringtone

Learn how to change the ringtone on your Kazuna eTalk.

Kazuna eTalk Simulator: Configuring Location Settings

Learn how to manage location settings on your Kazuna eTalk.

Kazuna eTalk Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Kazuna eTalk to Airplane mode.

Kazuna eTalk™ - Adjust Backlight

Here's how to adjust the backlight of the screen on your eTalk.

Kazuna eTalk™ - Set Shortcut

Here's how to assign keypad shortcuts on your eTalk.

Kazuna eTalk™ - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your eTalk, view this info.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Create Gmail™ Account

Here's how to create a Gmail account.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Kazuna eTalk™ - Turn GPS Location On / Off

Here's how to turn the GPS location for your eTalk. on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Hotspot

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Kazuna eTalk Simulator: Bookmarking a Website

Learn how to bookmark a website on your Kazuna eTalk, so it's easy to find later.

Kazuna eTalk Simulator: Navigating to a Website

Discover how to find a website using your Kazuna eTalk.

Kazuna eTalk™ - Add a Browser Bookmark

Here's how to add a browser bookmark on your eTalk.

Kazuna eTalk™ - Allow / Block Browser Cookies

Here's how to allow or block browser cookies on your eTalk.

Kazuna eTalk™ - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet on your eTalk, view this.

Kazuna eTalk™ - Delete a Browser Bookmark

Here's how to delete a browser bookmark on your eTalk.

Kazuna eTalk™ - Edit a Browser Bookmark

Here's how to edit a browser bookmark on your eTalk.

Kazuna eTalk™ - Launch a Browser Bookmark

Here's how to open a website from a browser bookmark on your eTalk.

Kazuna eTalk™ - Open Web Browser

Here's how to access the web browser on your eTalk.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Kazuna eTalk Simulator: Changing the Language

Discover how to change the language settings on your Kazuna eTalk.

Kazuna eTalk™ - Language Selection

Here's how to change the language on your eTalk.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Kazuna eTalk Simulator: Charging Your Device

See how to charge your Kazuna eTalk.

Kazuna eTalk Simulator: Setting Screen Security

A visual guide for setting screen security on your Kazuna eTalk to help protect your private information.

Kazuna eTalk Simulator: Unlocking the Screen

See how to unlock the screen on your Kazuna eTalk.

Kazuna eTalk™ - Lock Code

Here's how to change the lock code for your eTalk.

Kazuna eTalk™ - Phone Lock

Here's how to manage the security lock code for your eTalk.

Kazuna eTalk™ - Unlock Screen

Here's how to unlock the screen on your eTalk.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Kazuna eTalk - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / Memory Card for your eTalk.

Kazuna eTalk™ - Check Device Storage

Here's how to free up space if your device runs slow or crashes or resets, or you can't save media.

Kazuna eTalk™ - Format SD / Memory Card

Here's how to format a microSD memory card in your eTalk.

Kazuna eTalk™ - Memory Save Location

Here's how to change the location where your eTalk saves media files.

Mobile Hotspot

Kazuna eTalk Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Kazuna eTalk as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Kazuna eTalk™ - Move Music Files from Device

Here's how to transfer music files between a computer and your eTalk.

Kazuna eTalk™ - Move Music Files to Device

Here's how to transfer music files between a computer and your eTalk.

Kazuna eTalk™ - Play Music Files

Here's how to play music files on your eTalk.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Kazuna eTalk Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Kazuna eTalk.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Kazuna eTalk - Software Update

Get instructions on downloading the latest software update to the Kazuna eTalk for improvements to audio volume, call performance and the latest security patches.

Kazuna eTalk™ - Install Device Software Update

Here's how to check for and install software updates for your eTalk.

Kazuna eTalk™ - View Software Version

Here's how to view the software version your eTalk is running.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

SIM Card

Kazuna eTalk - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your eTalk.

Kazuna eTalk Simulator: Inserting and Removing a microSD Card

Find out how to insert and remove a microSD card from your Kazuna eTalk.

Kazuna eTalk Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Kazuna eTalk.

Kazuna eTalk™ - Enable / Disable / Modify SIM PIN

Here's how to modify or turn the SIM PIN for your eTalk on or off.

Kazuna eTalk™ - View SIM Card Number

Here's how to view your SIM card number associated with your eTalk.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Unblock SIM PIN - Basic Phones

Here's how to unblock the SIM PIN for your Basic Phone.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Kazuna eTalk™ - Alert Sounds

Here's how to adjust alert sounds on your eTalk.

Kazuna eTalk™ - Save a Ringtone

Here's how to save a stored music file on your device as a ringtone.

Kazuna eTalk™ - Set Ringtones

Here's how to set the ringtone for your eTalk.

Kazuna eTalk™ - Speakerphone

Here's how to use the speakerphone functionality of your eTalk.

Kazuna eTalk™ - Volume Controls

Here's how to adjust volume on your eTalk if it won't vibrate or ring when getting messages or alerts.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Kazuna eTalk™ - Auto Receive Messages

If you're not receiving your multimedia (picture / video) messages, view this info.

Kazuna eTalk™ - Create and Send a Text Message

Here's how to compose and send a text message from your eTalk.

Kazuna eTalk™ - Cut, Copy and Paste Text

Here's how to copy and paste text on your eTalk.

Kazuna eTalk™ - Delete Messages

Here's how to delete text messages on your eTalk.

Kazuna eTalk™ - Send Existing Picture via Messaging

Here's how to send a picture message from your eTalk LTE.

Kazuna eTalk™ - Send Existing Video via Messaging

Here's how to send a video message from your eTalk LTE.

Kazuna eTalk™ - Take and Send a Picture via Messaging

Here's how to take and send a picture message on your eTalk.

Kazuna eTalk™ - Text Message Signature

Here's how to add, remove or edit the text message signature on your eTalk.

Kazuna eTalk™ - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your eTalk.

Kazuna eTalk™ - View Text Messages

Here's how to view text messages on your eTalk.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Kazuna eTalk™ - Manage RTT Settings

Here's how to turn the real-time text (RTT) feature for your eTalk on or off.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Kazuna eTalk Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Kazuna eTalk.

Kazuna eTalk™ - Set Wallpaper

Here's how to set the wallpaper on your eTalk.

Wi-Fi & Network

Kazuna eTalk Simulator: Connecting to a Wi-Fi Network

Learn how to use your Kazuna eTalk to connect to a Wi-Fi network, so you can access the internet without using data.

Kazuna eTalk™ - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your eTalk.

Kazuna eTalk™ - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your eTalk.

Kazuna eTalk™ - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to fix connectivity issues with the Mobile Hotspot on your eTalk.

Kazuna eTalk™ - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Manage Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for your eTalk.

Kazuna eTalk™ - Network Mode Settings

View this info on Network Mode Settings if you're having issues with calls, messages or data services.

Kazuna eTalk™ - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your eTalk.

Kazuna eTalk™ - Tethered Modem Connection

Here's how to share the internet connection of your eTalk with another device via Bluetooth or USB cable.

Kazuna eTalk™ - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your eTalk on or off.

Kazuna eTalk™ - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your eTalk.

Kazuna eTalk™ - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your eTalk on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.