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2025-05-15 10:30:44.979

Troubleshoot Activation Issues on iPhone 11

Apple iPhone 11 / 11 Pro / 11 Pro Max - Activate / Set Up Device

These steps guide you through setting up and customizing your iPhone 11 / 11 Pro / 11 Pro Max for everyday use.
If you need to transfer contacts and media from one device to another, follow these instructions before activating your new Apple® iPhone® 11 / 11 Pro / 11 Pro Max.
If troubleshooting, don't restore the device until all testing has been completed.
  1. Using your previous iPhone:
    If you don't have a previous iPhone, proceed to step 2.
  2. Press and hold the
    Power button
     (top-right edge) to power the iPhone on.
    If this is an upgrade or your phone was not activated when purchased, refer to activate a new iPhone.
  3. Swipe up from the bottom of the screen to choose a language then tap the country or region.
  4. From the Appearance screen select the preferred size (e.g., Default, Medium, Large) then tap
    Continue
    :
  5. From the 'Quick Start' screen, tap
    Set Up Without Another Device
    .
    If you have a previous device running iOS 11 or later, use Quick Start to complete auto sign-in.
  6. ap the Wi-Fi network, enter the Wi-Fi password, then tap
    Join
    .
    If activating using eSIM, a Wi-FI network is required.
    If a Wi-Fi network is not available and activating using a phyiscal SIM card, tap
    Continue Without Wi-Fi
     to activate over the Verizon network.
    Allow a few moments for the activation process to complete.
  7. From the Data & Privacy section, tap
    Continue
    .
  8. From the Set Up iPhone screen select one of the following:
    • Set Up for Myself
    • Set Up for a Child in My Family
  9. To set up Face ID, tap
    Continue
     then follow the on-screen instructions.
    To skip this step, tap Set Up Later.
  10. Enter a 6-digit passcode, then re-enter the passcode.
    To select a different passcode option (e.g., 4-Digit Code, Don't Use Passcode, etc.) tap
    Passcode Options
    .
  11. Tap a setup option:
    Restoring from a backup can take up to 30 minutes to complete.
  12. Enter your Apple ID and password then tap
    Continue
    .
    If you have an Apple ID already in use on another device, a verification code is sent to that device; you must enter this code to proceed with activation.
    If you don't have an Apple ID or have forgotten your sign-in info, refer to one of the following:
  13. To proceed, review the Terms and Conditions then tap
    Agree
    .
  14. To continue with setup, follow the on-screen prompts (i.e. Update Your iPhone Automatically, Location Services, Siri, etc.) to customize additional features.
    If presented with the Make This Your New iPhone screen, tap
    Continue
     to set up your iPhone with the recommended customization settings.
  15. Once setup is completed, on the Welcome to iPhone screen swipe up from the bottom of the screen to get started using your iPhone; confirm the status bar at the top of the screen changes from No Service to Verizon.
    This process may take 2-3 minutes. If the activation fails, view this support info.
Accounts (e.g., Gmail, iCloud, etc.) should be set up after activating the device (see the Additional Support section).