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2025-05-15 16:24:23.772

moto g7 play - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your moto g7 play if the screen freezes or call, app, audio or sync issues occur and the device won't start up.
  • Perform a factory data reset only if necessary as it removes your Google™ account and all data including system data, app data and media.
  • For devices with Android™ Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
  • If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign-in is required during initial setup.
  1. Ensure the device is powered off.
    If the device is responsive and can be powered on, the preferred reset method should be performed.
  2. Press and hold the
    Volume down button
     on the right edge of the device.
  3. While holding the Volume Down button, press and release the
    Power button
     but continue holding the Volume Down button until the boot mode screen appears.
  4. From the 'Bootloader selection' screen (image of an Android with Start), select
    RECOVERY MODE
    .
    Utilize the Volume buttons to cycle through the available options and the Power button to select.
  5. From the Android system recovery screen (image of an Android with an exclamation point), do the following to display the menu options:
    Ensure the steps below are performed in a timely manner. If the Power button is held too long (longer than 5 seconds), the device resets.
    1. Press and hold the
      Power button
      .
    2. While continuing to hold the Power button, press the
      Volume up button
       then release all buttons.
  6. Select
    Wipe data/factory reset
    .
  7. Select
    Factory data rest
    .
  8. Select
    Yes
    .
  9. Select
    Reboot system now
    .
    Allow several minutes for the reboot process to complete.
    If applicable, set up your device.