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My Verizon app
Chat with Tech Coach

2026-10-07 17:14:10.999

My Verizon app
Chat with Tech Coach

Chat with a Tech Coach rep directly in the My Verizon app to get personalized assistance and solutions for your device.

Steps

  1. Open the
    My Verizon app
    .
  2. Depending on your plan, tap the 'Mobile' or 'Home' tab.
  3. Tap
    Manage devices
    .
  4. If necessary, select the applicable mobile number from the dropdown in the upper-right.
  5. Tap
    Troubleshooting & support
     then tap
    Tech Coach
    .
    If the line selected isn't currently enrolled for Tech Coach, tap
    Get it now
     for more details on adding this feature. For more info, check out these Tech Coach FAQs.
  6. Tap a frequently asked topic or type your question to connect to a live Tech Coach rep.