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My Verizon Website
Transfer Your Service

2026-10-06 01:16:47.603

My Verizon Website
Transfer Your Service

Use the My Verizon website to submit a Transfer Your Service request, enabling you to move lines and billing responsibility from one account to another.

Before you begin

Before transferring your phone line(s) to another account, verify:
  • your account balance is current.
  • you have an active wireless number for at least 30 days (standard monthly accounts) or 5 days (business accounts).
  • you have the email address and full name of the person who is taking over your line.
The receiving Account Owner or Account Manager must complete the transfer of a personal line within 15 days of receiving the email (30 days for a business line).

Initiate a Transfer

  1. From a web browser, sign in to My Verizon as an Account Owner or Account Manager.
  2. Navigate:
    Account
    My devices
    Transfer your service
    .
  3. Review Eligibility, Plans, etc. then select
    Start a new transfer
    .
  4. Select the line(s) you want to transfer then select
    Continue
    .
  5. Select if you want to transfer to a personal or business account.
  6. Enter the required name and email info then select
    Continue
    .
  7. Review the applicable disclosures then select
    Accept & Acknowledge
    .
  8. Review the transfer request details then select
    Continue
    .
    An email is sent to the new Account Owner containing instructions on how to complete the transfer request.

Accept a Transfer

  1. Open the transfer request email sent to the address given during the steps to initiate a transfer, then select
    Transfer now
    .
  2. From the ‘Start or resume your transfer request’ screen, verify the auto-populated Request number matches the request details from the email then do the following:
    1. In the Transfer request PIN section, enter the PIN from the email.
    2. In the Mobile number to transfer section, enter one of the ten-digit mobile numbers associated with the transfer.
    3. Select
      Continue
      .
  3. From the Let’s complete your transfer screen, do one of the following:
    • To set up a new Verizon mobile account, select
      Set up a new account
      .
    • To add the line(s) to an existing Verizon mobile account, select
      Sign in
       then follow the onscreen prompts to sign in as the receiving Account Owner or Account Manager.
  4. From the Review and accept service transfer screen, review the request details then select
    Accept
    .
  5. Review the Disclosures and authorizations then select
    Accept & Acknowledge
    .
  6. If ‘Set up a new account’ was selected in step 3, do the following:
    1. From the credit information screen, select
      Consumer
       or
      Business
       then enter the required info.
    2. Check the consent to run a soft credit check then select
      Check credit
      .
    3. From the Create your account screen, review your billing information then select
      Continue to next step
      .
    4. From the ‘Create a PIN for signing in to your account’ screen, enter then re-enter a PIN for use with your My Verizon account then select
      Continue to next step
      .
  7. From the Select Plan(s) screen, select
    Keep the plan
     then select
    Continue
    .
    If a new plan is preferred, select
    Pick a new plan
     then follow the onscreen steps to select an option.
  8. Review your estimated monthly cost details then select
    View terms and conditions
    .
  9. Review and accept the Customer Agreement and documents then select
    Accept & Complete transfer
    .