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Verizon Cloud App - Manage Locked Folder Security Settings

2026-10-01 05:57:58.239

Verizon Cloud App - Manage Locked Folder Security Settings

Here's how to change the PIN and security questions or enable biometric authentication for the Locked Folder feature in the Verizon Cloud app.
Check out these Verizon Cloud FAQs to learn more.
  • To perform the steps below, ensure:
    • your Verizon Cloud app is up to date as the steps below apply to the most recent version.
    • the Locked Folder feature is enabled.
  1. Open the
    Verizon Cloud app
    .
  2. Navigate:
    Library
    Locked Folder
    .
  3. Enter your 6-digit PIN or biometric authentication.
    If you have forgotten your PIN, tap
    Forgot PIN
    , enter your security question answers then tap
    Submit
    .
  4. Tap the
    Menu icon
     Menu icon.
  5. Tap
    Settings
     then do any of the following:
    • To use device biometrics instead of PIN:
      Only available if device biometric lock (e.g., fingerprint, facial recognition, etc.) has been enabled.
      1. Tap
        Biometric Authentication
         to turn on or off.
        If turning off, review the 'Turn off biometric authentication' message then tap
        OK
        .
      2. Enter your 6-digit PIN.
    • To reset the 6-digit PIN:
      1. Tap
        Reset PIN
        .
      2. Enter the answer to the first security question then tap
        Next
         and repeat for the second question.
      3. Enter the answer to the third security question then tap
        Done
        .
      4. Once all three security questions have been answered, tap
        SUBMIT
        .
      5. From the Choose your PIN screen, enter a new 6-digit PIN.
      6. Re-enter your PIN to confirm then tap
        SUBMIT
        .
    • To reset the security questions:
      1. Tap
        Reset Security Questions
        .
      2. Enter your 6-digit PIN.
      3. Under Question 1, choose a security question, enter the appropriate answer then tap
        Next
        .
      4. Repeat step 3 for the second and third security question fields.
      5. After entering the third security question, tap
        Done
         then tap
        SUBMIT
        .