Session status messages
Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

One Talk Desk Phone
Reset Forgotten Password (My Verizon)

2026-10-01 08:44:52.264

One Talk Desk Phone
Reset Forgotten Password (My Verizon)

If you entered the wrong password too many times or have simply forgotten it, resetting your password restores access to your One Talk messages.

Before you begin

If you've set up a My Verizon password for a One Talk desk phone line and have forgotten the password, it must be reset through My Verizon.
Unlike consumer lines, One Talk users can only reset their password via the SMS method (email and US mail aren't available options).
Enter the phone number and ZIP code, select
Verify using mobile number
then click
Send
to receive a text message with a clickable link which continues to the next step in the reset process. However, while some desk phone models can receive the text message, they can't follow the link to the next page.
Follow these steps to reset the My Verizon password for a desk phone line:

Steps

  1. Install the One Talk mobile app on any wireless device.
    During initial setup, enter the desk phone number whose My Verizon password you want to reset.
  2. After the One Talk mobile app is installed and the desk phone number is registered, follow the steps to reset the My Verizon password.
    The One Talk mobile app allows you to click the link in the text message; then you can continue with the reset process.