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Verizon Cloud Desktop App
Manage Locked Folder Content

Take full control of your private files by using the Verizon Cloud app on your Mac® or Windows® computer to securely add, transfer, or delete content in your PIN-protected folder.

Before you begin

Only the 2 TB and Unlimited storage plans support content backup via the Cloud desktop app.

To make changes to your Verizon Cloud plan, refer to Add / Manage Verizon Cloud Subscription - My Verizon Website.

Add Files

Open the Verizon Cloud desktop app using one of the following methods:

Select the

Cloud icon

in the system tray (lower right, Windows) or menu bar (upper right, Mac).

Search for

Verizon Cloud

in your application list.

If necessary, select the

Home icon

Select

Library

then do any of the following:

To add from media categories:

Select the desired category (e.g., Photos & videos, Documents, etc.).

Choose the

Multi-select icon

then select the desired file(s).

Select the

Lock icon

Select

Make Secure

to confirm.

Secure files will no longer be available in the regular Verizon Cloud categories.

To add files from within the Locked Folder:

Select

Locked Folder

Select the

Add icon

Select

Upload

Select the desired file(s).

To add from Suggested Uploads:

Only available when turned on in security settings.

From the Suggested Uploads section, select the suggested upload category (e.g., Passport, Driver's licenses, etc.).

Select the desired file(s) then select

Open

If prompted to create a new folder, select

Yes

to create a subfolder within the Locked Folder or

to place the files in the root of the Locked Folder.

Manage Media in Locked Folder

Open the Verizon Cloud desktop app using one of the following methods:

Select the

Cloud icon

in the system tray (lower-right, Windows) or menu bar (upper-right, Mac).

Search for

Verizon Cloud

in your application list.

If necessary, select the

Home icon

Navigate:

Library

Locked Folder

Enter your 6-digit Locked Folder PIN.

If you've forgotten your PIN, select

Forgot PIN

, enter the answers to your security questions then select

Submit

Choose the

Multi-select icon

Select the desired file(s) then do any of the following:

To create a new folder:

Select the

Add icon

Select

New Folder

Enter the desired folder name then select

Save

To move the selected file(s):

Select the

Move Folder icon

Select the desired location then select

Done

Select

Move

to confirm.

To delete the selected file(s):

Select the

Delete icon

Review the notification then select

Delete

to confirm.

Verizon Cloud Desktop App Manage Locked Folder Content

Verizon Cloud Desktop App Manage Locked Folder Content

Before you begin

Add Files

Manage Media in Locked Folder

Verizon Cloud Desktop App
Manage Locked Folder Content

Verizon Cloud Desktop App
Manage Locked Folder Content