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My Verizon app
Enable / Disable SIM Protection and Number Lock

2026-10-04 13:16:34.304

My Verizon app
Enable / Disable SIM Protection and Number Lock

If you want to ensure no one can change your device or port your number to another carrier without your knowledge, use the My Verizon app to set up these protections for your line.

Before you begin

SIM Protection protects all or selected mobile numbers from unauthorized SIM or device changes (e.g., device upgrade, SIM card swap, etc.).
After disabling, SIM Protection, SIM Changes, and upgrade orders remain blocked for 15 minutes.
Number Lock protects your mobile number from an unauthorized transfer.
A Number Transfer Pin (NTP) is a temporary PIN you provide to other carriers if porting numbers.

Steps

  1. Open the
    My Verizon app
    .
  2. Tap the
    Me tab
    .
  3. Tap
    Edit profile and settings
    .
  4. Do the following:
    • To enable / disable SIM Protection:
      1. Scroll to the Security section then tap
        SIM Protection
        .
      2. Tap the
        switch
         to the right of the applicable number(s) to turn on or off.
        Protected MDNs are blocked from all transactions requiring a new SIM (SIM Swaps, Upgrades, BYOD, etc.).
        When disabling SIM Protection, there may be an additional delay period before transactions can be performed.
      3. Click
        Confirm
        .
    • To enable / disable Number Lock:
      1. Scroll to the Security section then tap
        Number Lock
        .
      2. Tap the
        switch
         to the right of the applicable number(s) to turn on or off.
        Mobile numbers with Number Lock enabled can't generate a Number Transfer PIN.
        Number Lock must be turned off to successfully port out.