LG V40 ThinQ - Support Overview

Accessories

Download and Install Samsung Gear Manager - Android®

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

LG V40 ThinQ - Activate / Set Up Device

Here's how to quickly set up your V40 ThinQ.

LG V40 ThinQ - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your V40 ThinQ.

LG V40 ThinQ - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your V40 ThinQ if you're not receiving email and app notifications.

LG V40 ThinQ - Create a New Google Account

Here's how to create a Google (Gmail) account on your V40 ThinQ.

LG V40 ThinQ - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your V40 ThinQ on or off.

LG V40 ThinQ User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, navigation, feature use and advanced functions.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.

Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.

Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.

Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

LG V40 ThinQ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your V40 ThinQ to an SD / memory card.

LG V40 ThinQ - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your V40 ThinQ to a computer.

LG V40 ThinQ - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your V40 ThinQ to another NFC-capable device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.

Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

LG V40 ThinQ Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Getting to Know the Back of Your Phone

An interactive map of the back of your LG V40 ThinQ.

LG V40 ThinQ Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your LG V40 ThinQ.

Battery & Power

Battery Charging Issues - LG Smartphones

Here's info on what to do if your LG smartphone experiences battery charging issues.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

LG V40 ThinQ - Turn Power Saver On / Off

Here's how to turn 'Battery / Power saver' on or off to help manage battery performance for your V40 ThinQ.

LG V40 ThinQ - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your V40 ThinQ.

LG V40 ThinQ - View Battery Info

Here's how to check the battery specs (e.g., Use Time, Standby Time, etc. ) for your V40 ThinQ.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

Bluetooth

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

LG V40 ThinQ - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your V40 ThinQ.

LG V40 ThinQ - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your V40 ThinQ on or off and make it visible to other devices for pairing.

LG V40 ThinQ Simulator: Pairing with a Bluetooth® Device

See how to pair your LG V40 ThinQ with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Block / Unblock Numbers - Android™

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

LG V40 ThinQ - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your V40 ThinQ.

LG V40 ThinQ - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your V40 ThinQ.

LG V40 ThinQ - Call a Number

Here's how to place a call from your V40 ThinQ.

LG V40 ThinQ - Place a Conference Call

Here's how to place a conference call from your V40 ThinQ.

LG V40 ThinQ - Redial

Here's how to manually redial a number previously called from your V40 ThinQ.

LG V40 ThinQ - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your V40 ThinQ.

LG V40 ThinQ Simulator: Activating Wi-Fi Calling

An interactive guide on how to activate wifi calling using your LG V40 ThinQ.

LG V40 ThinQ Simulator: Calling a Contact

An interactive guide on how to call a contact using your LG V40 ThinQ.

LG V40 ThinQ Simulator: Calling a New Number

Discover how to use your LG V40 ThinQ to call a new number.

LG V40 ThinQ Simulator: Calling with HD Voice

Discover how to turn on HD Voice on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Calling with Video

Learn how to turn on HD Voice on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your LG V40 ThinQ.

LG V40 ThinQ Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Switching Between Calls

Learn how to switch between two phone calls on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Turning HD Voice On and Off

Discover how to turn on HD Voice on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your LG V40 ThinQ.

LG V40 ThinQ Simulator: Using Speakerphone

Learn how to use the speakerphone on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your LG V40 ThinQ.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Verizon Wi-Fi Calling FAQs

Learn how to make and receive calls over a Wi-Fi network if cellular service isn't available.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.

Length: 1:46

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Camera Settings Support

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG V40 ThinQ - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your V40 ThinQ.

LG V40 ThinQ - Record and Share a Video

Here's info on how to record and send a video using your V40 ThinQ.

LG V40 ThinQ - Share Picture from Gallery

Here's how to share a saved picture from your V40 ThinQ.

LG V40 ThinQ - Share Video from Gallery

Here's how to share a saved video from your V40 ThinQ.

LG V40 ThinQ - Take and Share a Picture

Here's how to take and share a picture with your V40 ThinQ.

LG V40 ThinQ - View Pictures / Videos

Here's how to view pictures and/or videos on your V40 ThinQ.

LG V40 ThinQ Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Changing the File Size of Pictures and Videos

Find out how to change the picture or video file size on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Recording a Video

Learn how to record a video using your LG V40 ThinQ.

LG V40 ThinQ Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your LG V40 ThinQ.

LG V40 ThinQ Simulator: Taking a Picture

Discover how to take a photo using your LG V40 ThinQ.

LG V40 ThinQ Simulator: Taking a Picture While Recording a Video

Learn how to take a piicture while recording a video on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your LG V40 ThinQ.

LG V40 ThinQ Simulator: Transferring Photos to an SD Card

A visual guide for transferring photos to an SD card using your LG V40 ThinQ.

LG V40 ThinQ Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your LG V40 ThinQ.

LG V40 ThinQ Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your LG V40 ThinQ.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

LG V40 ThinQ - USB Debugging Mode

Here's how to facilitate a connection between your V40 ThinQ and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

LG V40 ThinQ - Add a Contact

Here's how to add a contact on your V40 ThinQ.

LG V40 ThinQ - Contact Display Options

Here's how to configure how your contacts display on your V40 ThinQ.

LG V40 ThinQ - Delete a Contact

Here's how to remove a contact from your V40 ThinQ.

LG V40 ThinQ - Edit a Contact

Here's how to edit a contact on your V40 ThinQ.

LG V40 ThinQ - Export Contacts to SD / Memory Card

Here's how to export your contacts to an SD / Memory card in your V40 ThinQ.

LG V40 ThinQ - Import Contacts from SD / Memory Card

Here's how to import contacts from a SD / Memory card to your V40 ThinQ.

LG V40 ThinQ - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts on your V40 ThinQ.

LG V40 ThinQ - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your V40 ThinQ.

LG V40 ThinQ - View Contact Sync Source

Here's how to view where a phonebook contact on your V40 ThinQ was imported from.

LG V40 ThinQ Simulator: Adding a Contact

Learn how to add a new contact to your LG V40 ThinQ.

LG V40 ThinQ Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your LG V40 ThinQ without looking at it.

LG V40 ThinQ Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your LG V40 ThinQ.

Verizon Cloud - Android Smartphone - Back Up Contacts / Media

Here's how to back up your contacts and media using Verizon Cloud on your Android smartphone.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.

Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.

Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.

Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

LG V40 ThinQ - Allow / Deny Data Roaming

Here's how to turn data roaming for your V40 ThinQ on or off.

LG V40 ThinQ - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your V40 ThinQ.

LG V40 ThinQ - Turn Data On / Off

Here's how to turn the mobile data for your V40 ThinQ on or off.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

LG V40 ThinQ - Set Date and Time

If your V40 ThinQ shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - LG

Here's how to help determine if your LG device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

LG V40 ThinQ - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your V40 ThinQ.

LG V40 ThinQ - View MAC Address

Here's how to view the MAC (Wi-Fi) address on your V40 ThinQ.

LG V40 ThinQ - View Phone Number

Here's how to view the phone number for your V40 ThinQ.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

LG V40 ThinQ - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your V40 ThinQ.

LG V40 ThinQ - Manage Do Not Disturb Settings

If your V40 ThinQ isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

LG V40 ThinQ - Reset All Settings

If your LG V40 ThinQ crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

LG V40 ThinQ - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your V40 ThinQ, view this info.

LG V40 ThinQ - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your V40 ThinQ.

LG V40 ThinQ - Turn Screen Rotation On / Off

Here's how to check settings if the display on your V40 ThinQ doesn't rotate or flip.

LG V40 ThinQ Simulator: Accessing Settings

Explore how to access settings on your LG V40 ThinQ to change alert sounds, turn off GPS and more.

LG V40 ThinQ Simulator: Adding Emergency Information to Your Lock Screen

Explore how to add emergency information on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Adding an Account

Discover how to add an account on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your LG V40 ThinQ by adjusting the screen timeout.

LG V40 ThinQ Simulator: Changing Roaming Settings for a Trip

Learn how to change data roaming on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Changing the Ringtone

Learn how to change the ringtone on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Configuring Location Settings

Learn how to manage location settings on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Managing Data Usage

Discover how to manage data usage on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Reducing Data Usage by Turning On Data Saver

Learn how to reduce data usage with data saver on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Removing an Account

Discover how to remove an account on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Setting the Phone to Silent

Explore ways to mute your LG V40 ThinQ.

LG V40 ThinQ Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your LG V40 ThinQ to Airplane mode.

LG V40 ThinQ Simulator: Using Power Saving Mode

Learn how to switch to Battery Saver mode to save your LG V40 ThinQ's battery life for the most important functions.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

LG V40 ThinQ - Add a Personal / Corporate Email Account

Here's how to add a personal / corporate email account on your V40 ThinQ.

LG V40 ThinQ - Compose and Send Email Message

Here's how to create and send an email message from your V40 ThinQ.

LG V40 ThinQ - Delete Email Messages

Here's how to delete email messages from your V40 ThinQ.

LG V40 ThinQ - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your V40 ThinQ.

LG V40 ThinQ - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your V40 ThinQ.

LG V40 ThinQ - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your V40 ThinQ.

LG V40 ThinQ - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your V40 ThinQ.

LG V40 ThinQ - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your V40 ThinQ.

LG V40 ThinQ - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your V40 ThinQ.

LG V40 ThinQ - Manage Corporate Email Settings

Here's how to update work email settings for your V40 ThinQ.

LG V40 ThinQ - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your V40 ThinQ.

LG V40 ThinQ - Remove Gmail Account

Here's how to remove a Gmail account from your V40 ThinQ.

LG V40 ThinQ - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your V40 ThinQ.

LG V40 ThinQ - View and Reply to an Email Message

Here's how to view and reply to an email message from your V40 ThinQ.

LG V40 ThinQ Simulator: Forwarding an Email

Learn how to forward an email on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your LG V40 ThinQ.

LG V40 ThinQ Simulator: Replying to an Email

Discover how to reply to an email on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Sending an Email

A step-by-step visual guide for sending an email from your LG V40 ThinQ.

LG V40 ThinQ Simulator: Sending an Email to a Group

Learn how to send a group email on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Setting Up Corporate Email

Learn how to access your work email on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Setting Up Personal Email

See how to access your existing email account on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Switching Between Email Accounts

See how to access different email accounts on your LG V40 ThinQ.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.

Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Add Layers

Here's how to add layers in Google Maps.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps - Find Driving Directions

Here's how to find driving directions with Google Maps.

LG V40 ThinQ - Turn GPS Location On / Off

Here's how to turn the GPS location for your V40 ThinQ on or off.

Gestures & Motions

Google Maps - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

LG V40 ThinQ - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your V40 ThinQ.

Home Screen

LG V40 ThinQ - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your V40 ThinQ.

LG V40 ThinQ - Mode Change

Here's how to change the Home screen layout on your V40 ThinQ if it looks different.

LG V40 ThinQ - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your V40 ThinQ.

LG V40 ThinQ Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your LG V40 ThinQ for quick access to them.

LG V40 ThinQ Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your LG V40 ThinQ to help organize your apps.

LG V40 ThinQ Simulator: Adding and Changing a Lock Screen Shortcut

Discover to add shortcuts to the lock screen on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Adding and Deleting a Home Screen

See how to add and delete Home screens on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your LG V40 ThinQ.

LG V40 ThinQ Simulator: Changing an Icon's Appearance

Find out how to customize an icon's appearance on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Changing the Default Home Screen

A visual guide for changing the default Home screen on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your LG V40 ThinQ.

LG V40 ThinQ Simulator: Using Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your LG V40 ThinQ.

Hotspot

LG V40 ThinQ - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your V40 ThinQ.

LG V40 ThinQ - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your V40 ThinQ.

LG V40 ThinQ - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your V40 ThinQ on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

LG V40 ThinQ - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your V40 ThinQ.

LG V40 ThinQ Simulator: Bookmarking a Website

Learn how to bookmark a website on your LG V40 ThinQ, so it's easy to find later.

LG V40 ThinQ Simulator: Navigating to a Website

Discover how to find a website using your LG V40 ThinQ.

LG V40 ThinQ Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your LG V40 ThinQ.

LG V40 ThinQ Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your LG V40 ThinQ.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

LG V40 ThinQ - Language Selection

Here's how to change the language used on your V40 ThinQ.

LG V40 ThinQ Simulator: Changing the Language

Discover how to change the language settings on your LG V40 ThinQ.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

LG V40 ThinQ - Add Additional Fingerprints

Here's how to add additional fingerprints for security on your V40 ThinQ.

LG V40 ThinQ - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your V40 ThinQ.

LG V40 ThinQ - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your V40 ThinQ.

LG V40 ThinQ - Remove Saved Fingerprints

Here's how to remove a saved fingerprint from your V40 ThinQ.

LG V40 ThinQ - Set Lock Screen Notifications

Here's how to manage how notifications appear on your V40 ThinQ when the screen is locked.

LG V40 ThinQ - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your V40 ThinQ.

LG V40 ThinQ - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your V40 ThinQ.

LG V40 ThinQ - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your V40 ThinQ.

LG V40 ThinQ - Unlock Screen

Here's how to unlock the screen on your V40 ThinQ.

LG V40 ThinQ Simulator: Charging Your Device

See how to charge your LG V40 ThinQ.

LG V40 ThinQ Simulator: Setting Screen Security

A visual guide for setting screen security on your LG V40 ThinQ to help protect your private information.

LG V40 ThinQ Simulator: Unlocking the Screen

See how to unlock the screen on your LG V40 ThinQ.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

LG V40 ThinQ - Check Device Storage

Here's how to check available space if your V40 ThinQ runs slow / crashes, apps freeze or you can't save media.

LG V40 ThinQ - Export Contacts to SD / Memory Card

Here's how to export your contacts to an SD / Memory card in your V40 ThinQ.

LG V40 ThinQ - Import Contacts from SD / Memory Card

Here's how to import contacts from a SD / Memory card to your V40 ThinQ.

LG V40 ThinQ - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your V40 ThinQ.

LG V40 ThinQ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your V40 ThinQ to an SD / memory card.

Mobile Hotspot

LG V40 ThinQ Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your LG V40 ThinQ as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

LG V40 ThinQ - Use Multi Window

Here's how to use two apps simultaneously on your V40 ThinQ.

LG V40 ThinQ Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Using Multi Window™

See how to easily switch between and close apps that are running on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Using Picture-in-Picture

Learn how to use picture-in-picture on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Using QSlide™

Learn how to use QSlide on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your LG V40 ThinQ.

Near Field Communication (NFC)

LG V40 ThinQ - Manage Contactless Payments

Here's how to use 'Tap & pay' on your V40 ThinQ.

LG V40 ThinQ - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your V40 ThinQ to another NFC-capable device.

LG V40 ThinQ - Turn Android Beam On / Off

Here's how to turn Android Beam on or off to transfer data on your V40 ThinQ.

LG V40 ThinQ - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your V40 ThinQ.

Operating System & Software

LG V40 ThinQ - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your V40 ThinQ if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

LG V40 ThinQ - Factory Data Reset (Powered On)

Here's how to factory / hard reset your V40 ThinQ if the screen freezes or call, app, audio or sync issues occur.

LG V40 ThinQ - Install Device Software Update

Here's how to check for and install software updates on your V40 ThinQ.

LG V40 ThinQ - View Software Version

Here's how to view the software version your V40 ThinQ is running.

LG V40 ThinQ Software Update

Get instructions on downloading the latest software update for performance improvements to your LG V40 ThinQ, including current Android security patches.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.

SIM Card

LG V40 ThinQ - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for you V40 ThinQ or turn it on / off.

LG V40 ThinQ - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your V40 ThinQ.

LG V40 ThinQ - View SIM Card Number

Here's how to view the SIM card number associated with your V40 ThinQ.

LG V40 ThinQ Simulator: Inserting and Removing a microSD Card

Find out how to insert and remove a microSD card from your LG V40 ThinQ.

LG V40 ThinQ Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your LG V40 ThinQ.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

LG V40 ThinQ - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your V40 ThinQ.

LG V40 ThinQ - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your V40 ThinQ.

LG V40 ThinQ - Turn Off All Sounds

Here's how to turn off / silence all sounds for your V40 ThinQ.

LG V40 ThinQ - Use Speakerphone

Here's how to utilize the speakerphone functionality on your V40 ThinQ.

LG V40 ThinQ - Vibrate Mode

Here's how to turn vibrate mode for your V40 ThinQ on or off.

LG V40 ThinQ - Volume Controls

Here's how to adjust the volume if your V40 ThinQ doesn't vibrate or play sounds when receiving calls / messages.

Starter Mode

LG V40 ThinQ Simulator: Accessing Easy Settings

Learn how to access settings in Easy mode on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Accessing and Clearing the Notification Panel

Discover how to access and clear the Notification Panel while in Easy mode on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Adding and Removing Contacts from Favorites

Learn how to set up the Favorite Contacts screen in Easy mode on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Adding and removing apps from favorites

Learn how to add or remove favorite apps in Easy mode on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Making a Phone Call

Discover how to make a phone call in Easy mode on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens in Easy mode on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Searching from the Home screen

Discover how to search from the home screen while in Easy mode on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Switching Back to Standard Mode

See how to switch back to Standard mode from Easy mode on your LG V40 ThinQ.

LG V40 ThinQ Simulator: Switching to Easy Mode

See how to switch to Easy mode for simplified Home screens on your LG V40 ThinQ.

Status Indicators/Lights

LG V40 ThinQ - View Signal Strength

Here's how to view signal strength on the V40 ThinQ.

TV

LG V40 ThinQ - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your V40 ThinQ.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

LG V40 ThinQ - Auto Receive Messages

Here's how to check settings on your V40 ThinQ if you're not receiving your picture / video messages.

LG V40 ThinQ - Create and Send a Text Message

Here's how to create and send a text message via the Messaging app on your V40 ThinQ.

LG V40 ThinQ - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your V40 ThinQ.

LG V40 ThinQ - Delete Messages

Here's how to delete text messages from your V40 ThinQ via the Messaging app.

LG V40 ThinQ - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your V40 ThinQ.

LG V40 ThinQ - Text Message Notification Settings

Here's how to turn text message notifications for your V40 ThinQ on or off via the Messaging app.

LG V40 ThinQ - Text Message Signature

Here's how to add, remove or edit the text message signature on your V40 ThinQ via the Messaging app.

LG V40 ThinQ - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your V40 ThinQ.

LG V40 ThinQ - View Text Messages

Here's how to view text messages on your V40 ThinQ via the Messaging app.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.

Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.

Length: 1:31