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Motorola Moto G Play - Support Overview

Find device-specific support and online tools for your Motorola Moto G Play.
Troubleshoot Moto G Play
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Moto G Play - Activate / Set Up Device

Here's how to quickly activate and set up your Moto G Play.

Moto G Play - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Moto G Play on or off.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Moto G Play - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Moto G Play and a computer.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Moto G Play - View Signal Strength

Here's how to view signal strength on your Moto G Play.

Moto G Play Simulator: Charging Your Phone

A visual guide on how to charge your Moto G Play.

Moto G Play Simulator: Getting to Know Your Phone

Find out more about the Home screen and buttons on your Moto G Play.

Moto G Play Simulator: Getting to Know the Back of Your Phone

An interactive map of the back of your Moto G Play.

Moto G Play Simulator: Turning the Phone On and Off

Learn how to power on and shut down your Moto G Play.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Moto G Play - Insert / Remove Battery

Here's how to insert / remove the battery for your Moto G Play.

Moto G Play - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Moto G Play.

Moto G Play - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Moto G Play.

Moto G Play Simulator: Using Ultra Power Saving Mode

See how to switch to Ultra Power Saving mode to help lengthen the battery life of your Moto G Play.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Power Saver Settings - Moto G Play

Here's how to manage 'Battery / Power saver' settings on your Moto G Play to improve battery performance.

Bluetooth

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Moto G Play - Send Contact via Bluetooth®

Here's how to send a contact on your Moto G Play via Bluetooth.

Moto G Play - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Moto G Play on or off and make it visible to other devices for pairing.

Moto G Play Simulator: Pairing with a Bluetooth® Device

See how to pair your Moto G Play with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Moto G Play - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Moto G Play.

Moto G Play - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Moto G Play

Moto G Play - Call a Number

If you need to call a number, view this info.

Moto G Play - Customize Your Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Moto G Play.

Moto G Play - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Moto G Play and your dialpad entries aren't recognized, view this info.

Moto G Play - Manage Do Not Disturb Settings

If your Moto G Play isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

Moto G Play - Place a Conference Call

Here's how to place a conference call on your Moto G Play.

Moto G Play - Redial

Here's how to manually redial a number called from your Moto G Play.

Moto G Play - View / Delete Call History

To view or clear the call history on your Moto G Play, check out this info.

Moto G Play Simulator: Calling a Contact

An interactive guide on how to call a contact using your Moto G Play.

Moto G Play Simulator: Calling a New Number

Discover how to use your Moto G Play to call a new number.

Moto G Play Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Moto G Play.

Moto G Play Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Moto G Play.

Moto G Play Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Moto G Play.

Moto G Play Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Moto G Play.

Moto G Play Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Moto G Play.

Moto G Play Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Moto G Play.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Moto G Play - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Moto G Play.

Moto G Play - Record and Share a Video

Here's how to record and send a video using your Moto G Play.

Moto G Play - Share Picture from Gallery

Here's how to send a saved picture from your Moto G Play to a messaging recipient.

Moto G Play - Share Video from Gallery

Here's how to send a saved video on your Moto G Play to a messaging recipient.

Moto G Play - Take and Share a Picture

Here's how to take and share a picture from your Moto G Play.

Moto G Play - View Pictures / Videos

Here's how to view pictures and/or videos on your Moto G Play.

Moto G Play Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Moto G Play.

Moto G Play Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Moto G Play.

Moto G Play Simulator: Changing the File Size of Pictures

Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Moto G Play.

Moto G Play Simulator: Recording a Video

Learn how to record a video using your Moto G Play.

Moto G Play Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Moto G Play.

Moto G Play Simulator: Taking a Picture

Discover how to take a photo using your Moto G Play.

Moto G Play Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Moto G Play.

Moto G Play Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Moto G Play.

Moto G Play Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Moto G Play.

Moto G Play Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Moto G Play.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Moto G Play - USB Debugging Mode

Here's how to facilitate a connection between your Moto G Play and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Moto G Play - Add a Contact

Here's how to add a contact to your Moto G Play.

Moto G Play - Contact Display Options

Here's how to configure how your contacts display on your Moto G Play.

Moto G Play - Delete a Contact

Here's how to remove a contact from your Moto G Play.

Moto G Play - Edit a Contact

Here's how to edit a contact on your Moto G Play.

Moto G Play - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Moto G Play.

Moto G Play - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Moto G Play.

Moto G Play - Send Contact via Bluetooth®

Here's how to send a contact on your Moto G Play via Bluetooth.

Moto G Play - View Contact Sync Source

Here's how to view where a phonebook contact on your Moto G Play was imported from.

Moto G Play Simulator: Adding a Contact

Learn how to add a new contact to your Moto G Play.

Moto G Play Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Moto G Play.

Moto G Play Simulator: Assigning a Picture to a Contact

Discover how to add a picture to a contact on your Moto G Play.

Moto G Play Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your Moto G Play without looking at it.

Moto G Play Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Moto G Play.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Moto G Play - Allow / Deny Data Roaming

Here's how to turn data roaming for your Moto G Play on or off.

Moto G Play - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Moto G Play.

Moto G Play - Turn Data On / Off

To turn the mobile data for your Moto G Play on or off, follow these steps.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Moto G Play - Set Date and Time

If your Moto G Play shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Moto G Play - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Moto G Play.

Moto G Play - View MAC Address

Here's how to view the Wi-Fi MAC address for your Moto G Play.

Moto G Play - View Phone Number

Here's how to view the phone number for your Moto G Play.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Moto G Play - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, etc.) for your Moto G Play.

Moto G Play - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Moto G Play, view this info.

Moto G Play - Turn Screen Inversion On / Off

If the color scheme on your Moto G Play is reversed, view this.

Moto G Play Simulator: Accessing Settings

Explore how to access settings on your Moto G Play to change alert sounds, turn off GPS and more.

Moto G Play Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your Moto G Play by adjusting the screen timeout.

Moto G Play Simulator: Changing the Ringtone

Learn how to change the ringtone on your Moto G Play.

Moto G Play Simulator: Configuring Location Settings

Learn how to manage location settings on your Moto G Play.

Moto G Play Simulator: Managing Data Usage

Discover how to manage data usage on your Moto G Play.

Moto G Play Simulator: Setting to Silent

Explore ways to mute your Moto G Play.

Moto G Play Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Moto G Play to Airplane mode.

Turn Screen Rotation On / Off - Moto G

If the screen/display on your Moto G Play doesn't flip or rotate, this shows how to fix it.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Moto G Play - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Moto G Play.

Moto G Play - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Moto G Play.

Moto G Play - Adjust Account Sync Settings

Here's how to view sync settings on your Moto G Play if you're not receiving email and app notifications.

Moto G Play - Compose and Send Email Message

Here's how to create and send an email message from your Moto G Play.

Moto G Play - Create a New Google™ Account

Here's how to create a new Google account on your Moto G Play.

Moto G Play - Delete Email Messages

Here's how to delete email messages from your Moto G Play.

Moto G Play - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Moto G Play.

Moto G Play - Email Account Data Usage Settings

To modify data usage options for the personal email account on your Moto G Play, view this info.

Moto G Play - Email Account Notification Settings

If you're not getting notifications for the personal email on your Moto G Play, view this info.

Moto G Play - Email Account Password and Server Settings

To update the personal email password/server settings for your Moto G Play, view this info.

Moto G Play - Email Account Signature Settings

To enter or edit the personal email signature on your Moto G Play, view this info.

Moto G Play - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your Moto G Play, view this info.

Moto G Play - Manage Corporate Email Settings

Here's how to update your work email on your Moto G Play.

Moto G Play - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your Moto G Play.

Moto G Play - Remove Gmail™ Account

Removing then re-adding a Gmail account on your Moto G Play often fixes email issues.

Moto G Play - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Moto G Play.

Moto G Play - View and Reply to an Email Message

Here's how to view and reply to an email message from your Moto G Play.

Moto G Play Simulator: Forwarding an Email

Learn how to forward an email on your Moto G Play.

Moto G Play Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Moto G Play.

Moto G Play Simulator: Replying to an Email

Discover how to reply to an email on your Moto G Play.

Moto G Play Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Moto G Play.

Moto G Play Simulator: Sending an Email to a Group

See how to send an email to a group on your Moto G Play.

Moto G Play Simulator: Setting Up Corporate Email

Learn how to access your work email on your Moto G Play.

Moto G Play Simulator: Setting Up Personal Email

Find out how to access your existing email account on your Moto G Play.

Moto G Play Simulator: Switching Between Email Accounts

Discover how to access different email accounts on your Moto G Play.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Moto G Play - Turn GPS Location On / Off

Here's how to turn GPS location for your Moto G Play on or off.

Google Backup & restore

Moto G Play - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Moto G Play.

Home Screen

Moto G Play - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Moto G Play.

Moto G Play Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Moto G Play for quick access to them.

Moto G Play Simulator: Adding Folders to the Home Screen

Learn how to add folders to the Home screen on your Moto G Play to help organize your apps.

Moto G Play Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Moto G Play.

Moto G Play Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Moto G Play.

Hotspot

Moto G Play - Change Mobile / Wi-Fi Hotspot Password

To change the Mobile Hotspot password on your Moto G Play, view this info.

Moto G Play - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Moto G Play.

Moto G Play - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) for your Moto G Play.

Moto G Play - Tethered Modem Connection

Here's how to use your Moto G Play as a modem to connect to the internet via USB or Bluetooth.

Moto G Play - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Moto G Play on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Moto G Play - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Moto G Play.

Moto G Play - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Moto G Play.

Moto G Play Simulator: Bookmarking a Website

Learn how to bookmark a website on your Moto G Play, so it's easy to find later.

Moto G Play Simulator: Navigating to a Website

Discover how to find a website using your Moto G Play.

Moto G Play Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Moto G Play.

Moto G Play Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Moto G Play.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

Moto G Play - Language Selection

To change the language on your Moto G Play, view this info.

Moto G Play Simulator: Changing the Language

Discover how to change the language settings on your Moto G Play.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Moto G Play - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Moto G Play.

Moto G Play - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Moto G Play.

Moto G Play - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Moto G Play when the screen is locked.

Moto G Play - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your Moto G Play.

Moto G Play - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Moto G Play.

Moto G Play - Unlock Screen

To unlock the screen on your Moto G Play, check out this info.

Moto G Play Simulator: Setting Screen Security

A visual guide for setting screen security on your Moto G Play to help protect your private information.

Moto G Play Simulator: Unlocking the Screen

Learn how to unlock the screen on your Moto G Play.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Moto G Play - Check Device Storage

Here's how to check available space if your Moto G Play runs slowly / crashes, apps freeze or you can't save media.

Moto G Play - Export Contacts to SD / Memory Card

To export contacts to an SD / Memory Card, view this info

Moto G Play - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Moto G Play.

Moto G Play - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Moto G Play.

Moto G Play - Insert SD / Memory Card

Here's how to insert an SD / Memory card into your Moto G Play.

Moto G Play - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Moto G Play to an SD / memory card.

Mobile Hotspot

Moto G Play Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Moto G Play as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Moto G Play Simulator: Multitasking Between Apps

An interactive guide on how to easily switch between and close apps that are running on your Moto G Play.

Moto G Play Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Moto G Play.

Moto G Play Simulator: Using the Navigation Panel

Discover how to access and clear the Notification Panel on your Moto G Play.

Near Field Communication (NFC)

Moto G Play - Tap & Pay

Here's how to use the Tap & pay service with your Moto G Play.

Moto G Play - Transfer Data via Android Beam

To wirelessly transfer data from your Moto G Play to another NFC-capable device, view this info.

Moto G Play - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your Moto G Play to other NFC-capable devices.

Moto G Play - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Moto G Play.

Operating System & Software

Moto G Play - Install Device Software Update

To check for or to install software updates on your Moto G Play, view this info.

Moto G Play - View Software Version

To view the software version your Moto G Play is running, check out this info.

Motorola Moto G Play Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Software Upgrade / Repair Assistant (Motorola) - Initial Setup

Here's how to install the Software Upgrade Assistant on your computer for use with Motorola devices made after 8/20/2013 and prepaid devices.

Software Upgrade / Repair Assistant (Motorola) - Software Update

Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.

SIM Card

Moto G Play - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Moto G Play or turn it on or off.

Moto G Play - Insert SIM Card

Here's how to properly insert a SIM card into your Moto G Play to avoid potential service issues.

Moto G Play - Remove SIM Card

Here's how to remove the SIM card from your Moto G Play.

Moto G Play - View SIM Card Number

Here's how to view the SIM card number associated with your Moto G Play.

Moto G Play Simulator: Inserting and Removing a Nano SIM Card

Find out how to insert and remove a nano SIM card from your Moto G Play.

Moto G Play Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Moto G Play to add memory for photos, videos, music, documents and more.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Moto G Play Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Moto G Play.

Moto G Play Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Moto G Play to help protect your account.

Moto G Play Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Moto G Play.

Moto Z Droid Edition Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Moto Z Droid Edition.

Moto Z Droid Edition Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Moto Z Droid Edition to help protect your account.

Moto Z Droid Edition Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Moto Z Droid Edition.

Sounds, Volume & Audio

Moto G Play - Save a Ringtone

Here's how to save a ringtone on the G Play.

Moto G Play - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Moto G Play.

Moto G Play - Use Speakerphone

To utilize the speakerphone functionality on your Moto G Play, view this info.

Moto G Play - Vibrate Mode

To change the vibration settings on your Moto G Play, view this info.

Moto G Play - Volume Controls

Here's how to adjust the volume if your Moto G Play doesn't vibrate or play sounds when receiving calls / messages.

TV

Moto G Play - View Device Screen on TV

Here's how to view the contents of your Moto G Play on your TV or another media device.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Moto G Play - Auto Receive Messages

If your Moto G Play is not receiving multimedia (picture / video) messages, view this info.

Moto G Play - Create and Send a Text Message

If you're having issues creating and sending a text message, view this info.

Moto G Play - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Moto G Play.

Moto G Play - Delete Messages

Here's how to delete text messages from your Moto G Play via the Messages app.

Moto G Play - Text Message Notification Settings

Here's how to turn text message notifications for your Moto G Play on or off via the Messenger app.

Moto G Play - Text Message Signature

To add, remove or edit the text message signature on your Moto G Play, view this info.

Moto G Play - Turn Message Delivery Confirmation Setting On / Off

To receive delivery confirmation for messages sent from your Moto G Play, view this.

Moto G Play - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Moto G Play.

Moto G Play - View Text Messages

Here's how to view text messages on your Moto G Play.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Moto G Play - Capture a Screenshot

Here's how to take and view a screenshot on your Moto G Play.

Moto G Play - Set Up Printing

Here's how to set up and add a printer to your Moto G Play.

Moto G Play Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Moto G Play.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Moto G Play - Manage TTY Settings

To change the TTY settings on your Moto G Play, check out this info.

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Moto G Play Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Moto G Play.

Wi-Fi & Network

Moto G Play - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Moto G Play with other Wi-Fi capable devices.

Moto G Play - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Moto G Play.

Moto G Play - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your Moto G Play to auto switch between Wi-Fi and mobile data, view this.

Moto G Play - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Moto G Play.

Moto G Play - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your Moto G Play, view this info.

Moto G Play - Reset Network Settings

Here's how to reset settings if your Moto G Play can't connect to data or send / receive messages.

Moto G Play - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Moto G Play on or off.

Moto G Play Simulator: Connecting to a Wi-Fi Network

Learn how to use your Moto G Play to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.