Fios Quantum Gateway

Setup

User Guide

Manage Wi-Fi

Fios Quantum Gateway

The Verizon Fios Quantum Gateway lets you transmit and distribute digital entertainment and information to multiple devices in your home or office. Your gateway supports networking using cables, Ethernet, or Wi-Fi, making it one of the most versatile and powerful gateway routers available.

  • User guide
  • Setup or installation
  • FAQs

User guide

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Set up

Sign into My Verizon or the My Fios app to get your Fios up and running with the easy step-by-step instructions.

Self-Install Now

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Don’t have the My Fios app?

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Frequently asked questions

  • How do I connect a wireless device to my Fios Quantum Gateway?

  • Access the Wi-Fi setting on your wireless device, then select your Fios Quantum Gateway using the Wi-Fi name or wireless network name (ESSID) shown on the label located on the side panel of your gateway. Enter the Wi-Fi password or wireless password (WPA2 key). The default password/key is also shown on the label.

    Note: Verizon recommends that you establish a strong, unique password for your Wi-Fi. Learn how to change your Wi-Fi Password below.

    Change Wi-Fi Password
  • How do I set up Guest Wi-Fi on my Fios Quantum Gateway?

    • Set up in the My Fios app
    • Set up in My Verizon

    Using the My Fios app, select:

    • Internet > under My Networks select your Guest Network > select Enable Guest Wi-Fi Access

    Don’t have the Fios Mobile app?

    Download now

    Sign into My Verizon to set up your Guest Wi-fi. To access:

    • hover over Services, select Internet > under My Networks select your Guest Network > select Enable Guest Wi-Fi Access

    Don’t have an account?

    Register now
  • Where can I find the Wi-Fi name and password for my Fios Quantum Gateway?

    • Find in the My Fios App
    • Find in My Verizon
    • Find on your router

    Using the My Fios app, select

    • Internet > under My Networks the password is listed below each network name

    Don’t have the Fios Mobile app?

    Download now

    Sign into My Verizon to view your Wi-Fi name and password. To access:

    • hover over Services, select Internet > under My Network the password is listed below each network name

    Don’t have an account?

    Register now

    The Wi-Fi password is shown on the label located on the side of your Fios Quantum Gateway (G1100).

    Please refer to the diagram below:

  • How do I connect my Fios Quantum Gateway via WPS (Wi-Fi protected setup)?

  • Your Fios Quantum Gateway comes with a WPS button that allows for a connection to your Wi-Fi network without manually entering a password. If your wireless device supports WPS, follow your device manufacturer user’s guide to set up and connect to your network. Use the My Fios app or visit My Verizon to manage Wi-Fi settings.

  • How and where can I manage my Fios Quantum Gateway?

    • Manage your settings in the My Fios App
    • Manage your settings in My Verizon

    Using the My Fios app select Internet from the dashboard.

    Don’t have the Fios Mobile app?

    Download now

    You can also manage advanced settings from the router interface via your browser.

    Manage advanced setting

    Sign into My Verizon to manage your settings. To access

    • hover over Services, select Internet

    Don’t have an account?

    Register now
  • What parental controls are available on the Fios Quantum Gateway?

  • Using the My Fios App or the My Verizon parental controls allows you to block Wi-Fi access and set schedules for when Wi-Fi access is available for selected devices. This is also available in the router interface.

    • Manage your settings in the My Fios App
    • Manage your settings in My Verizon

    Using the My Fios app select:

    • Internet > under My Networks select Devices & Parental Controls

    Don’t have the Fios Mobile app?

    Download now

    Sign into My Verizon to manage your settings. To access:

    • hover over Services, select Internet > under Manage My Devices select Devices & Parental Controls

    Don’t have an account?

    Register now
  • How do I connect a device to an Ethernet port on the Fios Quantum Gateway?

  • Plug one end of the supplied Ethernet cable into one of the four yellow Ethernet ports on the back of your router. Plug the other end of the Ethernet cable into the Ethernet port of your network device.

  • How do I manage my Fios Quantum Gateway advanced settings?

  • Open your browser and enter "myfiosgateway.com" or "192.168.1.1" into the browser. You will be taken to a page to enter your username and administrator password:

    • The default username is "admin"
    • The unique default password is on the label located on the side of the router. Please refer to the diagram below
  • How do I test my internet speed?

  • With the Verizon Speed Test tool you’ll be able to test your router speed, device speed and learn ways to optimize your connection. You’ll also be able to measure your network's upload and download speeds.

    • Test your speed in the My Fios app
    • Test your speed in My Verizon

    Using the My Fios app select:

    • Internet > under Wi-Fi Health Check, select Speed Test

    Don’t have the Fios Mobile app?

    Download now

    Sign into My Verizon to test your speed. To access, select Begin Speed Test.

    Don’t have an account?

    Register now
  • Is my Fios Quantum Gateway encrypted?

  • For your protection, your router is preset at the factory to use WPA2 (Wi-Fi Protected Access) encryption for your wireless network. This is the strongest setting for most users and provides maximum security but may prevent older devices from connecting.

    Verizon recommends that you establish a strong, unique password for your router. Use the My Fios app or visit My Verizon to change your default password.

  • How can I reboot my Fios Quantum Gateway?

  • Press and hold the WPS button on the front of the router for 10 seconds. Give the router some time to connect to the Internet and wait until the Internet light becomes steady white.

  • How can I reset my Fios Quantum Gateway to its factory default settings?

  • Pressing and holding the red reset button located on the back of the Fios Quantum Gateway will restore the router to the factory default settings shown on the label located on the side of your router. Use the pointed end of a paperclip to press and hold the reset button for 15 seconds.

    Important Note: If you have customized your network name and/or password, resetting your Fios Quantum Gateway to the factory defaults not only changes your router username and password back to the factory default values, but it also deletes all of your home network settings. This includes the ESSID and network encryption key that you created. After you reset your factory defaults, your home network won't be accessible until you reconfigure your gateway and update all your network devices to use the same customized ESSID and network encryption key (WPA2).

    To reconfigure your Fios Quantum Gateway visit My Verizon account or the My Fios app.

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