Stadia Cloud Gaming FAQs

Stadia Pro is Stadia’s premium subscription service that currently costs $9.99 per month. It’s your gateway to the absolute best of Stadia: up to 4K resolution*, 5.1 surround sound, free games, and discounts on certain game purchases.

*Experience is dependent on connection quality. Stadia Pro is necessary for 4K, HDR, and 5.1 surround sound. Availability and performance of gameplay features and services (including 4K, HDR, 60 FPS, and 5.1 surround sound) are service-, network-, device-, and game-dependent, and may not be available for all games in all areas. See https://support.google.com/stadia for more details.

To get started with Stadia, you will need a Google account and the Stadia app (available in Google Play or in the Apple App Store), You will also need a reliable internet connection. To play games in HD, you’ll need at least a 10Mbps connection. For 4K, you’ll want at least 35Mbps. Other requirements depend on what device you choose to play on. See Google Support for more details.

You can play Stadia on the following devices when connected to Wi-Fi or Ethernet.

• To play on your computer you need a recent version of Chrome browser and either a Stadia Controller or a mouse and keyboard. Other popular HID-compliant controllers are also compatible.  Full list of compatible devices can be found here.
  
• To play on a phone,  you’ll need a compatible device and either a Stadia Controller via a USB-C cable, or other supported HID-compliant controller. To play on your TV you need a Google Chromecast Ultra and the Stadia Controller.

To play games in HD, you’ll need at least a 10Mbps connection. For 4K, you’ll want at least 35Mbps.

You can buy games through the Stadia store via the Stadia app.

As a Stadia Pro subscriber, you can also regularly claim new free games.

Parents have special controls and privacy settings to help manage their children’s Stadia experience. For detailed instructions, see how to set up Stadia for your child.

Check out the full list of games. Additional purchase may be required.

Stadia Premiere Edition includes a Stadia Controller and Google Chromecast Ultra. Stadia Pro is $9.99/mo after the initial 3 months. Verizon is offering Stadia Premiere Edition and 3 months of Stadia Pro for free to customers signing up or upgrading to  Fios Gigabit Connection and new / existing 5G Home Customers*

*Stadia Pro three month trial offer open to those who purchase a Premiere Edition by November 21,, 2020 or while supplies last. Offer must be redeemed within one year of shipment. Valid form of payment required at sign-up, but you will not be charged until the trial period expires. At the end of the trial period, you will be automatically charged the standard subscription price, currently $9.99 per month. You can cancel your trial at no charge at any time before the trial is over. If you cancel your subscription, you will lose access to games unlocked in the subscription and any add-on or expansion content you have purchased for those games. Add-on content is not refundable. If you re-subscribe, access to games that you had previously claimed will be restored including any add-on content that you had purchased. Offer requires a Google Account. Offer only available to new subscribers upon initial sign up..

• New customers signing up or upgrading tor a Fios Gigabit Connection

Purchase and install Fios Gigabit Connection.

Once you have completed your purchase, you will receive an email notification to redeem the promotion within 48 hours of Fios installation.

To redeem your promotion, simply log into your account and click on the Stadia redemption tile on the home screen. You will be directed to the Google Store to complete the checkout process for your free Stadia Premiere Edition promo.

After you checkout in the Google Store, you will receive an email with your shipment information as well as a “What’s Next” email from Stadia.

The “What’s Next” email will prompt you to create a Stadia account.

Once you receive your Stadia Premiere Edition in the mail, sign in to the Stadia app using your new Stadia account and get started.

You will have 60 days from the time you receive your email, or by no later than 11.21.20, whichever is first, with the redemption link to redeem the promotional offer.

You can also access the activation link by logging into MyFios or My Verizon under Plan > Add-ons and Apps. Select the Stadia Premiere Edition redemption tile on the page and complete the activation steps.

Refer to Stadia’s quick start guide.

After your 3 free trial months expire, your Stadia Pro subscription will automatically renew and you will be charged the Stadia Pro subscription price, currently $9.99 per month. You can cancel your trial at no charge at any time before the trial is over.

If you choose to cancel your Stadia Pro subscription, you will lose access to games unlocked in the subscription and any add-on or expansion content you have purchased for those games. Add-on content is not refundable.

If you re-subscribe, access to games that you had previously claimed will be restored including any add-on content that you had purchased.

For more information, see how to manage or cancel your subscription.

You can cancel your Stadia Pro subscription through the Stadia app or from a desktop computer.

To cancel via the Stadia website:

1. Go to Stadia.com
2. Select your avatar
3. Click Stadia Settings > Purchase & Subscriptions > Cancel and confirm

To cancel via the Stadia app:

1. Open the Stadia app on your device
2. Tap your avatar > Purchases & subscriptions > Unsubscribe and confirm

If you choose to cancel your Verizon account during or after your 3 free month Stadia Pro subscription, your Stadia Pro subscription will remain unchanged.

For questions about the Stadia Premiere Edition promotion or internet connectivity issues, contact Verizon Customer Service.

For billing and technical questions about the Stadia service, contact Stadia Support.