Stadia Cloud Gaming FAQs

Stadia is Google's gaming platform that lets you instantly play games across TVs, laptops, desktops, and select tablets and phones over an internet connection. No more waiting for game downloads or installations when you’d rather be playing. Instead, Stadia streams directly to the screens on your favorite compatible devices.

Stadia Overview

What is Stadia Pro?
Stadia Pro is Stadia’s premium subscription service that currently costs $9.99 per month. It’s your gateway to the absolute best of Stadia: up to 4K resolution*, 5.1 surround sound, free games, and discounts on certain game purchases.

*Experience is dependent on connection quality. Stadia Pro is necessary for 4K, HDR, and 5.1 surround sound. Availability and performance of gameplay features and services (including 4K, HDR, 60 FPS, and 5.1 surround sound) are service-, network-, device-, and game-dependent, and may not be available for all games in all areas. See https://support.google.com/stadia for more details.
What do I need to play Stadia?
To get started with Stadia, you will need a Google account and the Stadia app (available in Google Play or in the Apple App Store), You will also need a reliable internet connection. To play games in HD, you’ll need at least a 10Mbps connection. For 4K, you’ll want at least 35Mbps. Other requirements depend on what device you choose to play on. See Google Support for more details.
What devices can I play Stadia on?
You can play Stadia on the following devices when connected to Wi-Fi or Ethernet.

To play on your computer you need a recent version of Chrome browser and either a Stadia Controller or a mouse and keyboard. Other popular HID-compliant controllers are also compatible. Full list of compatible devices can be found here.

To play on a phone, you’ll need a compatible device and either a Stadia Controller via a USB-C cable, or other supported HID-compliant controller. To play on your TV you need a Google Chromecast Ultra and the Stadia Controller.
What internet speeds do I need to play Stadia?
To play games in HD, you’ll need at least a 10Mbps connection. For 4K, you’ll want at least 35Mbps.

Content

How do I get games on Stadia?
You can buy games through the Stadia store via the Stadia app.

As a Stadia Pro subscriber, you can also regularly claim new free games.
Does Stadia have parental controls for content?
Parents have special controls and privacy settings to help manage their children’s Stadia experience. For detailed instructions, see how to set up Stadia for your child.
What games are available on Stadia?
Check out the full list of games. Additional purchase may be required.

Verizon’s Stadia Premiere Edition Promotion

Cancelation

How do I cancel my Stadia Account/Subscription?
You can cancel your Stadia Pro subscription through the Stadia app or from a desktop computer.

To cancel via the Stadia website:

Go to Stadia.com

Select your avatar

Click Stadia Settings > Purchase & Subscriptions > Cancel and confirm

To cancel via the Stadia app:

Open the Stadia app on your device

Tap your avatar > Purchases & subscriptions > Unsubscribe and confirm
What happens to my Stadia Pro subscription if I’m no longer a Verizon customer?
If you choose to cancel your Verizon account during or after your 3 free month Stadia Pro subscription, your Stadia Pro subscription will remain unchanged.
Who do I contact for more help?
For questions about the Stadia Premiere Edition promotion or internet connectivity issues, contact Verizon Customer Service.

For billing and technical questions about the Stadia service, contact Stadia Support.

1/30/2020

Stadia Cloud Gaming FAQs

Stadia Overview

What is Stadia Pro?

What do I need to play Stadia?

What devices can I play Stadia on?

What internet speeds do I need to play Stadia?

Content

How do I get games on Stadia?

Does Stadia have parental controls for content?

What games are available on Stadia?

Verizon’s Stadia Premiere Edition Promotion

What is the Stadia Premiere Edition promotion?

Who is eligible for the Stadia Premiere Edition promotion?

How do I access my Stadia Premiere Edition promotion?

How long do I have to activate my Stadia Premiere Edition promotion?

I lost my activation email, now what?

How do I set up Stadia after I receive my package in the mail?

What happens after my 3 free months of Stadia Pro expires?

Cancelation

How do I cancel my Stadia Account/Subscription?

What happens to my Stadia Pro subscription if I’m no longer a Verizon customer?

Who do I contact for more help?

Need more support?