Mobile + Home benefits FAQs

You're eligible for Mobile + Home benefits when your account has both:

• A Verizon standard monthly mobile phone plan
• Any Verizon Home Internet plan.

5G Home Internet, Verizon Home Internet Lite or LTE Home Internet benefits:

• You get a $15/month Mobile + Home discount (or $5/month savings with Wi-Fi Backup).*
• Get a perk credit - Get up to $10/month to use toward an eligible perk (e.g., Apple One, Netflix & HBO Max [W/Ads], etc.) with the 5G Home Ultimate plan.**
• Get priority care, with benefits like faster access to our most experienced Customer Service Representatives.

Fios Internet (purchased before 9/3/26):

• You get a $15/month Mobile + Home discount after enrollment in the program (or $5/month savings with Wi-Fi Backup).
• Get a perk credit - Get up to $10/month to use toward an eligible perk (e.g., Apple One, Netflix & HBO Max [W/Ads], etc.) with the 1 Gig, 2 Gig and 5 Gig home internet plans.**
• Get priority care, with benefits like faster access to our most experienced Customer Service Representatives.

Fios Internet (purchased on or after 9/3/26):

• $99 setup fee waiver - Requires enrollment in Mobile + Home program at point of sale when you purchase Fios Internet. If you don’t sign in with your mobile account details when you place your Fios order, open the My Verizon app and enroll in Mobile + Home benefits within 30 days of installation. Verizon applies the $99 credit to your account within 1 to 2 bill cycles thereafter.
• Cellular Wi-Fi Backup FAQs during outages.*
• Get a perk credit - Get up to $10/month to use toward an eligible perk (e.g., Apple One, Netflix & HBO Max [W/Ads], etc.) with the 1 Gig, 2 Gig and 5 Gig home internet plans.**
• Mobile + Home priority care - Get priority care, with benefits like faster access to our most experienced Customer Service Representatives.

Learn more about Verizon One plan benefits on the Verizon One plan FAQs.

*Requires one Verizon ID enrollment, eligible Verizon postpaid smartphone and Fios Home Internet plans, compatible Fios router, and Verizon Home app. Mobile terms apply, see Verizon Mobile Customer Agreement, Important Plan Information.
**Perk credit (up to $10/mo):

• Select Home Internet plans: 5G Home Ultimate, LTE Home Plus, Verizon Home Internet Lite Extra, Fios 1 Gig, Fios 2 Gig or Fios 5 Gig (with a Verizon mobile plan). New sign-ups for LTE Home plans are no longer available. Existing LTE Home customers can switch LTE Home plans or explore other Verizon Home Internet options.
• Up to $10/month for an eligible perk (e.g., Apple One, Netflix & HBO Max [W/Ads], etc.) is available with 5G Home Ultimate, LTE Home Plus*, Verizon Home Internet Lite Extra, Fios 1 Gig, Fios 2 Gig or Fios 5 Gig. 1 perk credit available per home internet account. If you have Wi-Fi Backup, you get a $5/month Mobile + Home Discount off your bill. Wi-Fi Backup isn't eligible for the perk credit.
• Perk can't be subject to a promotional offer. Wi-Fi Backup isn't eligible for a perk credit.

The Mobile + Home program rewards you when you have a Verizon standard monthly mobile phone and a Verizon Home Internet plan. Your benefits depend on your home internet plan type and when you purchased your service.

Visit our plans pages to shop for mobile phone and home internet plans.


To sign up for Mobile + Home benefits, you must be:

• The Account Owner or Account Manager on the mobile account.
• An authorized user for the home internet account.

Starting 9/3/26, we're introducing new Fios Home Internet plans alongside new network features. Here's how your service is affected.

If you have Verizon 5G Home Internet, Verizon Home Internet Lite, LTE Home Internet or a Fios plan:

• Nothing changes. Your original discount and benefits are grandfathered.
• You'll continue to save $15/month off your wireless home internet bill¹ (or get a $5/month credit with Wi-Fi Backup)
• Up to $10/month credit toward a perk on us² with select plans and priority customer care.³

If you signed up for Fios Home Internet before 9/3/26:

• Your discount remains unchanged - Your original benefits are grandfathered.
• You'll continue to receive your $15/month Fios bill credit (or $5/month with Wi-Fi Backup)¹
• Up to $10/month credit toward a perk on us² with select plans, and priority customer care.³

Good to know: If you change your Fios service on or after 9/3/26, you'll transition to our new flat-rate plans and your $15/month Mobile + Home discount will end.

¹ If you already had a Mobile + Home Discount before 2/27/25, your discount is grandfathered if your account stays eligible.
² 5G Home Ultimate, LTE Home Plus, Verizon Home Internet Lite Extra, Fios 1 Gig, 2 Gig or Fios 5 Gig plan required to qualify for the monthly perk credit. LTE Home plans are no longer available to new customers. Existing LTE Home customers can switch LTE Home plans or explore other Verizon Home Internet options.
³ Mobile + Home customers receive priority customer support with benefits like faster access to our most experienced customer service representatives.
⁴ Requires one Verizon ID enrollment, eligible Verizon postpaid smartphone and Fios Home Internet plans, compatible Fios router, and Verizon Home app. Smartphone must be connected to Fios router, and uses your mobile plan's on-device smartphone data usage (not mobile hotspot data). Speeds vary depending on location, equipment, network connection, and external factors affecting cellular networks, and may be slower than Fios. Temporary backup only. Backup power source required for Fios router use during power outage. Mobile terms apply, see Verizon Mobile Customer Agreement, Important Plan Information.

Combine select Verizon Home Internet plans with a Verizon mobile plan to save up to $10/month on an eligible perk, such as Apple One, Netflix & HBO Max (With Ads), or TravelPass.

Eligible Home Internet Plans:

• 5G Home Ultimate
• LTE Home Plus (note: new sign-ups are no longer available)
• Fios 1 Gig, 2 Gig and 5 Gig

Learn about using the perk credit. Browse our perks pages to learn about available perks.

Customers enrolled in Mobile + Home get priority support and faster access to our experienced customer service representatives.*

*Priority customer support doesn't guarantee immediate or uninterrupted response times; subject to rep availability and operational hours.

To save $99 on your Fios setup, you must be enrolled in Mobile + Home benefits within 30 days of your installation (for Fios plan signups starting on or after 9/3/26).

Either enroll when you place your order or within the first 30 days of installation to get the $99 credit on your account.

Cellular Wi-Fi Backup* keeps your home network online during a home internet outage. If your Fios connection drops, your router automatically switches to your phone's mobile data to keep your home Wi-Fi online. Learn more on the Cellular Wi-Fi Backup FAQs page.

*Requires one Verizon ID enrollment, eligible Verizon postpaid smartphone and Fios Home Internet plans, compatible Fios router, and Verizon Home app. Smartphone must be connected to Fios router, and uses your mobile plan’s on-device smartphone data usage (not mobile hotspot data). Speeds vary depending on location, equipment, network connection, and external factors affecting cellular networks, and may be slower than Fios. Temporary backup only. Backup power source required for Fios router use during power outage. Mobile terms apply, see Verizon Mobile Customer Agreement, Important Plan Information.

You need active mobile and Fios service on a current plan and a compatible Fios router (models CR1000A, CR1000B and CHR30A). Learn more on the Cellular Wi-Fi Backup FAQ page.

Good to know: This feature uses standard mobile data from your unlimited phone plan. It doesn't count against your monthly Mobile Hotspot data allowance.

When you have a qualifying mobile phone and Fios internet plan, you can sign up whenever you want to start receiving included benefits.* If you have wireless home internet (5G Home, Verizon Home Internet Lite) you're automatically signed up for Mobile + Home benefits. No action is needed.

*If you qualify for the $99 Fios setup fee waiver, you must enroll in Mobile + Home benefits within 30 days of install to receive a bill credit.

No, when you sign up for the Mobile + Home program, if you have Fios Home Internet, your mobile and Fios accounts stay separate.

• Linking doesn't affect your accounts (e.g., late payment on one account doesn't affect services or status of the other account).
• Your mobile and home internet bills and bill cycles stay separate.
• A one Verizon ID is required so you can access both accounts through the same log in.

Good to know: You can link only 1 mobile and 1 Fios Home Internet account.

To review and manage your Mobile + Home benefit status, visit your Products & plan perks in My Verizon.

No, canceling either service disqualifies your account from all Mobile + Home benefits.

You'll no longer get:

• Any grandfathered Mobile + Home discounts on your home internet bill
• The $10/month perk credit (if you had the credit)
• Mobile + Home priority care
• Cellular Wi-Fi Backup
• Future $99 setup fee waiver

You can cancel your Mobile + Home benefits in My Verizon:

1. Visit the Savings & Promos center.
2. Select Manage.
3. Under Manage enrollment, select Cancel enrollment and follow the prompts.

If you don't have access to your My Verizon mobile account, contact us.

If you change, upgrade or downgrade your Fios plan on or after 9/3/26:

• Your $15/month discount ends. You lose your $15/month Mobile + Home Discount bill credit if you currently have it.
• You get updated pricing and features. Your account automatically switches to the rates and features included in your new plan.

We'll send details about all price and feature changes through email when you make a plan change.

Even if only 1 of your services is suspended, you'll temporarily lose your Mobile + Home benefits (including the $10/month perk credit or Fios monthly discounts). Active service must be maintained in good standing on both accounts to remain eligible

Visit our perk FAQs for information about perks and suspensions.

Benefits don't carry over if ownership of one or both of the accounts changes.

If you're still eligible for Mobile + Home benefits after the change in account ownership, you must:

• Cancel your Mobile + Home benefits to unlink the old account.
• Sign up for the Mobile + Home benefits through My Verizon with your current account information.

Visit our perk FAQ pages to learn about managing your perk.

Contact us with your Mobile + Home questions:

• Mobile phone - Contact Us
• Home Internet - Contact Us