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 Using the Internet light to troubleshoot the Verizon 9100EM router
  1. Verify that your Ethernet cable connection to the Ethernet WAN port on the back panel of the router is secure. [Show Me]

  2. Check the connection where the Ethernet cable connects to your FiOS connection.
  3. If the Internet light still isn't illuminated, there may be a service outage in your area.

  4. If the Internet isn't illuminated and there is no service outage, continue with Troubleshooting Step 4.

  5. If the Internet light still isn't illuminated, please contact Verizon Fiber Solutions Center.

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