Support Billing & Account Learn About Fios Gigabit Connection

Get the most out of Fios Gigabit Connection!

These steps can help...

  • Ensure your computer meets or exceeds the recommended system requirements and is connected to the Fios Quantum Gateway using a wired Gigabit Ethernet Connection
  • Is not running on battery power or configured using a power saving profile
  • Browser is updated to the latest version
  • Has a limited number of applications running

Learn about Fios Gigabit Connection

A high speed connection enables you to do so much more as you get a higher bandwidth.

Check to see if Fios Gigabit Connection is available at your address.

Frequently asked questions (FAQs)

  • Why do I need Fios Gigabit Connection?

  • If you're sharing your broadband connection with multiple users/devices in your home, this 940 mbps high speed service will help ensure there's enough internet connection to go around.

    With a Fios Gigabit Connection you can:

    • Enjoy a superior online experience for multiple users and devices connected to the network at the same time.
    • Stream HD videos, movies and TV shows with practically no buffering or lag time.
    • Video chat with friends and family without worrying about poor audio/video or connection drops.
    • Download and upload files, photos and videos at incredible speeds.
    • Play interactive online games without interference from your internet connection.
  • How does Fios Gigabit Connection stack up to other Internet Tiers?

  • 50
    • Great for 1-3 devices.
    • Surf the web, email, shop, share your favorite pics, and stream videos superfast.
    • Download 1 HD movie
    • 13.7 minutes (5 GB)
    • Upload 200 photos
    • 40 seconds (250 MB)
    75
    • Great for 4-6 devices.
    • Surf the web, email, shop, share your favorite pics, and stream videos superfast.
    • Download 1 HD movie
    • 13.7 minutes (5 GB)
    • Upload 200 photos
    • 40 seconds (250 MB)
    150
    • Great for 8 devices.
    • Stay connected. Enjoy faster speed and less lag while you are working or at home. upload large files to the cloud, perform quicker backups and play competitive multi player gaming.
    • Download 1 HD movie
    • 4.6 minutes (5 GB)
    • Upload 200 photos
    • 13.3 seconds (250 MB)
    300
    • Great for up to 8+ devices.
    • Be massively productive. Perfect for powering multiple heavy usage activities across multiple devices.
    • Download 1 HD movie
    • 2.3 minutes (5 GB)
    • Upload 200 photos
    • 13.3 seconds (250 MB)
    Fios Gigabit Connection
    • Revolutionary Speed
    • Download speeds up to 940 Mbps/ Upload Speeds up to 880 Mbps
    • Delivers speeds 20x more powerful than most people have. Enough Internet to go around for everyone.
  • How do I test my Fios Gigabit Connection speed?

  • A router speed test can be used to measure the speed being delivered from the Verizon network to your home router. To test the speed of your Fios Gigabit Connection, go to verizon.com/SpeedTest and run a router speed test.

    If you just ordered a Fios Gigabit Connection and have a same day due date, it generally takes a few hours to have your service supplied. Please wait until end of day before you test your Fios Gigabit Connection.

  • Not seeing the subscribed speed?

  • To get the best possible speed make sure your device:

    • Meets or exceeds the recommended system requirements
    • Is connected to the Fios Quantum Gateway using a wired Gigabit Ethernet Connection
    • Is not running on battery power or configured using a power saving profile
    • Browser is updated to the latest version (you may experience slower speeds when testing on some browsers due to the browser's internal processes)
    • Has a limited number of applications running, presence of security software (e.g. firewall, and anti-malware) can affect your speed test; it is advised that you temporarily turn off the security software while running a speed test. Once the test is complete DO NOT FORGET to turn the anti-malware software ON again.

    Note: If your device doesn’t meet the recommended specifications for Fios Gigabit, it’s likely you won’t see your subscribed internet speed when running a device test. As higher speed products like Fios Gigabit Connections become available, your device’s capability to support these high capacity speeds becomes critical.

    Also, when running a speed test on a Wi-Fi device, you are testing the speed of your Wi-Fi network, not the broadband speed delivered by your Fios Gigabit Connection provider.

  • My computer does not meet the recommended device specifications for Fios Gigabit Connections.

  • Fios Gigabit Connections may still be the right choice for you if you have multiple devices simultaneously connecting to the internet and actively engaging in streaming or uploading/downloading videos and photos. By getting a connection with high bandwidth, you ensure that each device gets enough bandwidth for its individual usage.

  • Device specifications

  • The minimum device specifications for Fios Internet are:

    Windows

    • Windows 7 or higher
    • 1.2 GHz Processor
    • 1 GB RAM
    • 100Mbps Ethernet Card

    Mac

    • OSX 10.3.9 or higher
    • 2 GHz Processor
    • 2 GB RAM
    • 100Mbps Ethernet Card

    In general, any device meeting the above criteria will see excellent performance on a Fios Gigabit Connection. To run a speed test on a single device, please ensure your device meets the recommended criteria below:

    Recommended device specifications for Fios Gigabit Connections are:

    Windows

    • 64-bit Windows 10 Pro
    • Intel Core i7 CPU @ 2.5GHZ or higher Processor
    • 16 GB RAM
    • Gigabit Ethernet connection or USB3 or Gigabit Ethernet Adapter

    Mac

    • OSX 10.12
    • Intel Core i7 CPU @ 2.5GHZ or higher Processor
    • 16 GB RAM
    • Gigabit Ethernet Connection or Thunderbolt Gigabit Ethernet Adapter
  • What routers do you offer that support Fios Gigabit Connections?

  • Fios Gigabit Connections requires our best-in-class Fios Quantum Gateway router.

  • What is the maximum speed supported on a Wi-Fi connection?

  • The speed on a Wi-Fi connection depends on the Wi-Fi standard your device supports. As a general guideline, maximum theoretical speeds supported by the existing Wi-Fi standards are:

    • 802.11 a - Up to 54 Mbps
    • 802.11 b - Up to 11 Mbps
    • 802.11 g - Up to 54 Mbps
    • 802.11 n - Up to 150 Mbps
    • 802.11 ac - Up to 800 Mbps

    Note: These speeds are best-case scenarios and most devices may not achieve these speeds due to limitations on the number of Wi-Fi antennas, antenna orientation etc. on the device.

    Unsure of what Wi-Fi standard your device supports – refer to the device manual or call the device manufacturer.

    Several other external factors may cause interference and affect the speed of your Wi-Fi connection, including:

    • Distance from the router
    • Kitchen equipment (microwave ovens, refrigerators, etc.)
    • Physical obstructions such as walls and floors
    • Other home gadgets like garage door openers, cordless phones, baby monitors
    • Other Wi-Fi networks in the vicinity
    • Any 802.11b device on the network (it is advised you remove this device from the network)

    Identifying the specific interference is difficult and sometimes impossible. To get the best possible Wi-Fi signal, place the router in the location where you connect most using Wi-Fi and place away from physical obstructions and other devices that may interfere with the Wi-Fi signal. During times when you need the fastest connection possible use, a wired connection to the router.

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