1. My Wi-Fi is on, why doesn’t my device see the Wi-Fi network (SSID’s)
Some devices may need their Wi-Fi drivers updated to support routers which use Wi-Fi 6 (802.11ax). Also, some devices, like TV's and laptops, may not support the latest Wi-Fi technology used by an advanced router, and may need to be disabled.
3. What do the Unified Button LED light colors represent?
4. Where can I find my Wi-Fi Name/Password or Admin Name/Password
Wi-Fi name/password or Admin name/password can be found on the rear label of your Fios Router.
5. Does my Fios Router support Self Organizing Network (SON)?
Yes, it is supported by default and can be managed within the My Fios app, My Verizon, or locally on the router. Please visit verizon.com/sonsupport for more SON information.
6. How do I connect a Wi-Fi device to my Fios Router?
Access the Wi-Fi setting on your Wi-Fi device, then select your Fios Router using the Wi-Fi name or Wi-FI network name (ESSID) shown on the label located on the back panel of your router. Enter the Wi-Fi password or Wi-FI password (WPA2 key). The default password/key is also shown on the label.
Note: Verizon recommends that you establish a strong, unique password for your Wi-Fi. Learn how to change your Wi-Fi Password below.
The Wi-Fi password is shown on the label located on the side of your Fios Router (G1100).
Please refer to the diagram below:
9. How do I connect my Fios Router via WPS (Wi-Fi protected setup)?
Your Fios Router comes with a WPS button that allows for a connection to your Wi-Fi network without manually entering a password. If your wireless device supports WPS, follow your device manufacturer user’s guide to set up and connect to your network. Use the My Fios app or visit My Verizon to manage Wi-Fi settings.
11. What parental controls are available on the Fios Router?
Using the My Fios App or the My Verizon parental controls allows you to block Wi-Fi access and set schedules for when Wi-Fi access is available for selected devices. This is also available in the router interface. Verizon is now offering an advanced parental control solution that offers more robust security features to protect your devices in your home or business. Learn more and get started using it today on the My Fios app.
12. How do I connect a device to an Ethernet port on the Fios Router?
Plug one end of an Ethernet cable into one of the four yellow Ethernet ports on the back of your router.
Plug the other end of the Ethernet cable into the Ethernet port of your network device.
13. How do I manage my Fios Router advanced settings?
Open your browser and enter "myfiosgateway.com" or "192.168.1.1" into the browser. You will be taken to a page to enter your username and administrator password:
The default username is "admin"
The unique default password is on the label located on the back of the router. Please refer to the diagram below
14. How do I test my internet speed?
With the Verizon Speed Test tool you’ll be able to test your router speed, device speed and learn ways to optimize your connection. You’ll also be able to measure your network's upload and download speeds.
For your protection, your router is preset at the factory to use WPA2 (Wi-Fi Protected Access) encryption for your wireless network. This is the strongest setting for most users and provides maximum security but may prevent older devices from connecting.
Verizon recommends that you establish a strong, unique password for your router. Use the My Fios app or visit My Verizon to change your default password.
16. How can I reboot my Fios Router?
Press and hold the Unified button on the front of the router for 10 seconds. Give the router some time to connect to the Internet and wait until the Internet light becomes steady white.
17. How can I reset my Fios Router to its factory default settings?
Pressing and holding the red reset button located on the back of the Fios Router will restore the router to the factory default settings shown on the label located on the side of your router. Use the pointed end of a paperclip to press and hold the reset button for 15 seconds.
Important Note: If you have customized your network name and/or password, resetting your Fios Router to the factory defaults not only changes your router username and password back to the factory default values, but it also deletes all of your home network settings. This includes the ESSID and network encryption key that you created. After you reset your factory defaults, your home network won't be accessible until you reconfigure your gateway and update all your network devices to use the same customized ESSID and network encryption key (WPA2).