Verizon Support
Verizon SignIn Alerts

High Speed Internet

 Connecting an Xbox 360 to a Wired Home Network
Connect to the Internet
  1. The first step is to connect your Xbox 360 console to your Internet connection. Here’s how:
    1. Plug one end of a network cable into a port on your router or gateway. You might need a long network cable, depending upon on the location of your router or modem. Note If you do not have a router, you can plug the network cable directly into your modem.
    2. Plug the other end of the network cable into the back of your console.
Test your connection
  1. Now that your console is connected to the Internet, test your connection to Xbox LIVE. To do that, follow these steps:
    1. Press the Guide button on your controller (Xbox button in the center of your controller).
    2. Go to Settings, and then select System Settings.
    3. Select Network Settings.
    4. Select Wired Network if you are prompted to do so.
    5. Select Test Xbox LIVE Connection.
    6. Select Yes if you are prompted to update your console software.
For further information: XBOX Live Wired Connection
Need additional help?

Xbox product support is outside the normal Verizon Support boundaries, but additional information is available through:

1)Verizon Premium Technical Support

2)Verizon Forums

3)The manufacturer of your game console

See also: How can I tell what products are supported by Verizon?
Privacy SettingsAccept CookiesAccept Cookies Xbox 360 XBox 360Xbox 360 SeeAlsoLinks=45668;SolutionDesc1=45669;SolutionDesc2=46736,46735
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps


Watch Fios