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Samsung Galaxy Tab S3 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Tab S3.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for Samsung Galaxy Tab S3

This online tool will help you identify and resolve problems with your Samsung Galaxy Tab S3

App Issues

Samsung Galaxy Tab S3 - Power Up in Safe Mode

Here's how to boot your Galaxy Tab S3 into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Samsung Galaxy Tab S3 - Reset App

Here's how to reset an app if your Galaxy Tab S3 crashes, resets or freezes.

Samsung Galaxy Tab S3 - Restart in Safe Mode

Here's how to restart your Galaxy Tab S3 into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Samsung Galaxy Tab S3 - Stop Running Apps

Here's how to stop apps if they freeze or hang or cause your Galaxy Tab S3 to crash, reset or run slow.

Samsung Galaxy Tab S3 - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your Galaxy Tab S3.

Test Device in Safe Mode - Android™

Safe Mode helps to determine if an app is causing your device to freeze / reset / run slowly.

Video: Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)

Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22

Video: Troubleshooting: Using Safe Mode with Android
(length: 2:38)

Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Device Won't Turn On / Off - Samsung

Here's some info that helps if your Samsung device doesn't turn on or off.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Samsung Galaxy Tab S3 - Extend Battery Life

Here's how to improve the battery life for your Galaxy Tab S3.

Samsung Galaxy Tab S3 - View Battery Info

Here's info on the battery specs (Usage Time, Standby Time, etc.) for your Galaxy Tab S3.

Calling & Messaging Issues

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: How to Make HD Calls on Android Smartphones
(length: 1:54)

HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54

Video: How to Make Wi-Fi Calls on Android Smartphones
(length: 2:20)

Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

General

Samsung Galaxy Tab S3 - Reset All Settings

Here's how to reset your Galaxy Tab S3 if it crashes, resets or runs slow, or apps freeze or reset the device.

Video: Getting the Best Performance from Your Android Smartphone
(length: 4:21)

Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21

Video: How to Transfer Content Between Your Computer and Your Android Smartphone
(length: 3:58)

Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

Internet & Web Browser Issues

Samsung Galaxy Tab S3 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Tab S3.

Samsung Galaxy Tab S3 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy Tab S3 to auto switch between Wi-Fi and mobile data.

Samsung Galaxy Tab S3 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy Tab S3.

Samsung Galaxy Tab S3 - Reset Network Settings

Here's how to reset network settings on your Galaxy Tab S3 if you can't connect to the internet or have email issues.

Samsung Galaxy Tab S3 - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on/off for your Galaxy Tab S3.

Samsung Galaxy Tab S3 - View MAC Address

Here's how to view the MAC address assigned to your Galaxy Tab S3.

Samsung Galaxy Tab S3 - View Signal Strength

Here's how to view signal strength on the Galaxy Tab S3.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy Tab S3 - Check for Physical Damage

Here's how to help determine if your Galaxy Tab S3 has liquid or other physical damage.

Samsung Galaxy Tab S3 - Unlock Screen

Here's how to unlock the screen on your Galaxy Tab S3.

Samsung Galaxy Tab S3 - View Device ID (ESN/ IMEI / MEID)

Here's how to find the device ID for your Galaxy Tab S3.

Samsung Galaxy Tab S3 - View Phone Number

Here's how to find the mobile number for your Galaxy Tab S3.

Samsung Galaxy Tab S3 - View SIM Card Number

Here how to view the SIM card number (or ICCID) on your Galaxy Tab S3.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

Software Issues

Samsung Galaxy Tab S3 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy Tab S3 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy Tab S3 - Factory Data Reset (Powered On)

Here's how to reset your Galaxy Tab S3 if it has a blank or frozen screen, app, audio and syncing issues.

Samsung Galaxy Tab S3 - Install Device Software Update

Here's how to check for and install software updates on your Galaxy Tab S3.

Samsung Galaxy Tab S3 - Restart Device

Here's how to restart your Galaxy Tab S3 if it crashes and resets, freezes or runs slowly.

Samsung Galaxy Tab S3 - View Software Version

Here's how to view the software version your Tab S3 is running.