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Verizon Ellipsis® 8 HD - Support Overview

Find device-specific support and online tools for your Verizon Ellipsis 8 HD.
Ellipsis 8 HD User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot Ellipsis 8 HD
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activating Your New Android Tablet

Learn how to activate and set up your Android tablet with Verizon Wireless.

Getting to Know Your Verizon Ellipsis™ 8 HD

Get to know your new Verizon Ellipsis 8 HD with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Mobile Broadband Self Activation - 4G LTE

Here's the steps on how to self activate mobile broadband service for your device.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Ellipsis 8 HD - Edit / Remove a User Account

Here's how to modify or delete a user account on your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Activate / Set Up Device

Here's how to complete a quick setup of your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Adjust Account Sync Settings

Here's how to view sync settings on your Ellipsis 8 HD tablet if you're not receiving email and app notifications.

Verizon Ellipsis 8® HD - Initial Activation and Setup - Factory Reset Protection

If you had a Google account on your Ellipsis 8 HD prior to completing a factory reset, view this info.

Verizon Ellipsis 8® HD - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Ellipsis 8 HD on or off.

Video: Verizon Ellipsis 8 HD Tech Coach Video
(length: 1:00)
The Verizon Ellipsis 8 HD includes 24 months of unlimited Tech Coach support at no additional cost. See how Tech Coach can help you with virtually any question.
Length: 1:00

Video: What is Verizon Cloud?
(length: 2:12)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Verizon Ellipsis 8® HD - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Verizon Ellipsis 8 HD to an SD / memory card.

Verizon Ellipsis 8® HD - Move Music Files from Device

Here's how to transfer music files from your Ellipsis 8 HD tablet to a computer.

Verizon Ellipsis 8® HD - Move Music Files to Device

Here's how to transfer music files from a computer to your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Verizon Ellipsis 8 HD to a computer.

Verizon Ellipsis 8® HD - Move Pictures / Videos to Device

To transfer/move/upload picture or video files between your device and your computer or SD card, view this info.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Verizon Ellipsis 8® HD - Sign In / Out

Here's how to sign in or out of additional user accounts set up on the device.

Verizon Ellipsis 8® HD - View Signal Strength

Here's how to view signal strength on your Ellipsis 8 HD .

Verizon Ellipsis® 8 HD: Charging Your Tablet

Learn how to charge your Verizon Ellipsis 8 HD.

Verizon Ellipsis® 8 HD: Getting to Know Your Tablet

An interactive map of the Home screen and buttons on your Verizon Ellipsis 8 HD.

Verizon Ellipsis® 8 HD: Getting to Know the Back of Your Tablet

Learn more about the back of your Verizon Ellipsis 8 HD.

Verizon Ellipsis® 8 HD: Turning Your Tablet On and Off

Learn how to power on and shut down your Verizon Ellipsis 8 HD.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Ellipsis®)

Battery optimization helps conserve battery power on your Ellipsis device and is turned on by default.

Verizon Ellipsis 8® HD - Extend Battery Life

Here's how to improve battery life on your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Ellipsis 8 HD.

Bluetooth

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Verizon Ellipsis 8 HD - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Ellipsis 8 HD on or off and make it visible to other devices for pairing.

Verizon Ellipsis 8® HD - Send Contact via Bluetooth®

Here's how to send a contact on your Verizon Ellipsis 8 HD via Bluetooth.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Download Pictures/Videos - Backup Assistant℠ Plus - Android™ Tablet

Here's how to download pictures and videos to Backup Assistant Plus via your Android tablet.

Verizon Ellipsis 8® HD - Common Camera Settings

For additional common camera settings, (flash, timer, front / rear camera, etc.), view this.

Verizon Ellipsis 8® HD - View Device Screen on TV

Here's how to view your Ellipsis 8 HD screen on an external display (e.g., HDTV).

Verizon Ellipsis 8® HD - View Pictures / Videos

Here's how to view pictures and/or videos on your Ellipsis 8 HD.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Verizon Ellipsis 8® HD - USB Debugging Mode

Here's how to facilitate a connection between your Verizon Ellipsis 8 HD and a computer with the Android SDK.

Contacts

Verizon Cloud - Android™ Tablet - Back Up Contacts

Here's how to back up your contacts to Verizon Cloud from your Android tablet.

Verizon Ellipsis 8® HD - Add a Contact

Here's how to add a contact to your Verizon Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Delete a Contact

Here's how to remove a contact from your Verizon Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Edit a Contact

Here's how to edit a contact on your Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Verizon Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Verizon Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Send Contact via Bluetooth®

Here's how to send a contact on your Verizon Ellipsis 8 HD via Bluetooth.

Verizon Ellipsis 8® HD - View Contact Sync Source

Here's how to view where a phonebook contact on your Ellipsis 8 HD tablet was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Change Verizon Data Service Plan (Prepaid) - Android™ Tablet

Here's how to change the Prepaid Verizon data service plan on an Android tablet.

Check Verizon Data Service usage (Prepaid) - Android™ Tablet

Here's how to check your data on your prepaid, Android tablet.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Forgot Verizon Data Service Username / Password (Prepaid) - Android™ Tablet

Here's how to view your username or reset your password for your Verizon data service on your Android tablet.

Set Up Verizon Prepaid Data Service - Android™ Tablet

Here's how to set up Verizon Prepaid data service for your Android tablet.

Verizon Ellipsis 8® HD - Allow / Deny Data Roaming

Here's how to turn data roaming for your Ellipsis 8 HD tab on or off.

Verizon Ellipsis 8® HD - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Verizon Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Turn Data On / Off

To turn the mobile data for your Ellipsis 8 HD on or off, follow these steps.

Date & Time

Verizon Ellipsis 8® HD - Set Date and Time

Here's how to correct the time/date on your Ellipsis 8 HD shows the incorrect date and/or time.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Verizon Ellipsis 8® HD - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - View MAC Address

Here's how to view the Wi-Fi MAC address for your Ellipsis 8 HD.

Verizon Ellipsis 8® HD - View Phone Number

Here's how to view the phone number for your Ellipsis 8 HD (tablet).

Device Settings

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Verizon Ellipsis 8 HD - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, etc.) for your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Manage Do Not Disturb Settings

If your Ellipsis 8 HD tablet isn't receiving alerts for texts and email, here's how to check Do Not Disturb settings.

Verizon Ellipsis 8® HD - Reset Network Settings

Here's how to reset settings if your Verizon Ellipsis 8 HD can't connect to data or send / receive messages.

Verizon Ellipsis 8® HD - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Ellipsis 8 HD tablet, view this info.

Verizon Ellipsis 8® HD - Turn Screen Inversion On / Off

If the color scheme on your Ellipsis 8 HD is reversed, view this.

Verizon Ellipsis 8® HD - Turn Screen Rotation On / Off

If the display on your Ellipsis 8 HD doesn't rotate, this shows how to fix it.

Email/Gmail

Apple® iPad® - Fetch New Data

Here's how to adjust how often your iPad checks for new email.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Verizon Ellipsis 8 HD - Add a User Account

Here's how to add a user profile so multiple people can use your Ellipsis 8 HD tablet.

Verizon Ellipsis 8 HD - View and Reply to an Email Message

Here's how to view and reply to an email message from your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Compose and Send Email Message

Here's how to create and send an email message from your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your Verizon Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Delete Email Messages

Here's how to delete multiple emails on your Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Email Account Notification Settings

If you're not getting notifications for the personal email on your Ellipsis 8 HD, view this info.

Verizon Ellipsis 8® HD - Email Account Password and Server Settings

To update the personal email password/server settings for your Ellipsis 8 HD, view this info.

Verizon Ellipsis 8® HD - Email Account Signature Settings

To enter or edit the personal email signature on your Ellipsis 8 HD, view this info.

Verizon Ellipsis 8® HD - Manage Corporate Email Settings

Here's how to update the work email settings for your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Remove Corporate Email Account (Exchange ActiveSync®)

Removing then re-adding a work email account on your Ellipsis 8 HD often fixes email issues.

Verizon Ellipsis 8® HD - Remove Gmail™ Account

Removing then re-adding a Gmail account on your Ellipsis 8 HD often fixes email issues.

Verizon Ellipsis 8® HD - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account to your Ellipsis 8 HD tablet

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Verizon Ellipsis 8® HD - Turn GPS Location On / Off

Here's how to turn GPS location for your Ellipsis 8 HD tablet on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Restore Contacts from Google™ Backups

Here's how to restore contacts from recent Google backups you've done.

Verizon Ellipsis 8® HD - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Ellipsis 8 HD tablet.

Home Screen

Verizon Ellipsis 8® HD - Add Folders to Home Screen

Here's how to add folders to a Home screen on your Verizon Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Add Shortcuts to Home Screen

Here's how to add a shortcut to a Home screen on your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Remove Items from Home Screen

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your Verizon Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Rename Home Screen Folder

Here's how to rename a Home screen folder on your Verizon Ellipsis 8 HD.

Verizon Ellipsis 8® HD - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Ellipsis 8 HD tablet.

Hotspot

Verizon Ellipsis 8® HD - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (password, security, etc.) on your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Verizon Ellipsis 8 HD on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Verizon Ellipsis 8® HD - Change the Browser Start / Home Page

Here's how to add folders to a Home screen on your Verizon Ellipsis 8 HD.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Verizon Ellipsis 8® HD - Language Selection

Here's how to change the language used on your Verizon Ellipsis 8 HD.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Verizon Ellipsis 8® HD - Password Options

Here's how to configure the screen lock settings for your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Ellipsis 8 HD when the screen is locked.

Verizon Ellipsis 8® HD - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Set Up Screen Lock

Here's how to set up a screen lock option (password, pattern, etc.) for your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Turn Off Screen Lock

To disable the screen lock setting on your Ellipsis 8 HD, check out this info.

Verizon Ellipsis 8® HD - Turn SIM PIN On / Off

Here's how to turn the SIM PIN lock code for your Ellipsis 8 HD tablet on or off.

Verizon Ellipsis 8® HD - Unlock Screen

To unlock the screen on your Ellipsis 8 HD, check out this info.

Verizon Ellipsis® 8 HD: Setting Screen Security

A visual guide for setting screen security on your Verizon Ellipsis 8 HD to help protect your private information.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Verizon Ellipsis 8 HD - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Check Device Storage

Here's how to check available space if your Ellipsis 8 HD runs slow / crashes, apps freeze or you can't save media.

Verizon Ellipsis 8® HD - Format SD / Memory Card

Here's how to erase all data on the memory card of your Ellipsis 8 HD (tablet).

Music

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Software Upgrade Assistant (Quanta) - Initial Setup

Here's how to install the Quanta Ellipsis Upgrade Assistant on your laptop or computer.

Software Upgrade Assistant (Quanta) - Repair Assistant

If you need help/assistance upgrading the software on your device or the software update failed, this info helps.

Software Upgrade Assistant (Quanta) - Software Update

Here's how to upgrade the software on your Quanta device if the software update failed.

Verizon Ellipsis 8 HD - Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device.

Verizon Ellipsis 8® HD - Factory Data Reset (Powered Off)

Here's how to reset your Ellipsis 8 HD if it has a blank or frozen screen or calling, app, audio and sync issues.

Verizon Ellipsis 8® HD - Factory Data Reset (Powered On)

Here's how to reset your Ellipsis 8 HD if it has a blank or frozen screen or calling, app, audio and sync issues.

Verizon Ellipsis 8® HD - Install Device Software Update

To check for or to install software updates on your Verizon Ellipsis 8 HD, view this info.

Verizon Ellipsis 8® HD - View Software Version

To view the software version your Verizon Ellipsis 8 HD is running, check out this info.

SIM Card

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Verizon Ellipsis 8 HD - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Modify SIM PIN

Here's how to change the SIM card lock code on your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Turn SIM PIN On / Off

Here's how to turn the SIM PIN lock code for your Ellipsis 8 HD tablet on or off.

Verizon Ellipsis 8® HD - View SIM Card Number

Here's how to view the SIM card number associated with your Ellipsis 8 HD (tablet).

Verizon Ellipsis® 8 HD: Inserting and Removing a Nano SIM Card

Find out how to insert and remove a nano SIM card from your Verizon Ellipsis 8 HD.

Verizon Ellipsis® 8 HD: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Verizon Ellipsis 8 HD to add memory for photos, videos, music, documents and more.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Verizon Ellipsis 8 HD - Set Notification Sounds

Here's how to select or change notification sounds on your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Volume Controls

Here's how to adjust the volume if your Ellipsis 8 HD doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Verizon Ellipsis 8® HD - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Ellipsis 8 HD tablet.

Verizon Messages - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Verizon Ellipsis 8® HD - Capture a Screenshot

Here's how to capture a screenshot on your Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Set Up Printing

Here's how to set up and add a printer to your Ellipsis 8 HD tablet.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Verizon Ellipsis 8® HD - Set Wallpaper

Here's how to set the Home screen image on your Ellipsis 8 HD tablet.

Wi-Fi & Network

Verizon Ellipsis 8® HD - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Ellipsis 8 HD with other Wi-Fi capable devices.

Verizon Ellipsis 8® HD - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Ellipsis 8 HD tablet.

Verizon Ellipsis 8® HD - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your Verizon Ellipsis 8 HD.

Verizon Ellipsis 8® HD - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Ellipsis 8 HD to auto switch between Wi-Fi and mobile data.

Verizon Ellipsis 8® HD - Manually Add a Wi-Fi Network

Here's how to view the Wi-Fi network that you may want to add to your Ellipsis 8 HD if it doesn't display.

Verizon Ellipsis 8® HD - Network Mode Settings

View this info on Network Mode Settings if you're having issues with calls, messages or data services.

Verizon Ellipsis 8® HD - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your Verizon Ellipsis 8 HD, view this info.

Verizon Ellipsis 8® HD - Tethered Modem Connection

Here's how to use your Ellipsis 8 HD tablet as a modem to connect to the internet via USB or Bluetooth.

Verizon Ellipsis 8® HD - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Ellipsis 8 HD tablet on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55