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Verizon Up Program Terms

In these Verizon Up Program Terms, you'll find important information about Verizon Up, including our ability to make changes to Verizon Up or the Verizon Up Program Terms.

"We", "our" or "us" refers to Verizon Wireless. "You" or "your" refers to you.

Definitions of capitalized terms can be found in our Verizon Up FAQs.

By enrolling in Verizon Up ("Up" or "Program"), you are accepting the Verizon Up Program Terms, and agree that you

  1. Are at least 18 years old
  2. Read and understood these Program Terms
  3. Are able to download the new My Verizon App on your mobile device
  4. Are a resident of the United States (excluding the US territories of Guam, Puerto Rico, and the Virgin Islands)

The Up Program is separate from any other rewards or loyalty program previously or currently offered by Verizon Wireless, and is subject to the Verizon Wireless Customer Agreement. Any other rewards or loyalty program is governed by terms of that program. These Program Terms and the documents it incorporates form the entire agreement between us with respect to the Verizon Up Program.

  1. Overview of Verizon Up

  2. Verizon Up is a rewards program for Verizon Wireless customers that provides Special Offers, and the chance to claim Super Tickets and purchase Verizon Up Presale tickets, just for being a Verizon customer. Verizon Up rewards can be claimed through the My Verizon app. Any information collected by us based on your participation in Verizon Up is governed by the Verizon Privacy Policy.

  3. Eligibility for Verizon Up

  4. Membership is free and available to consumers on a postpaid account in good standing with a My Verizon account on a smartphone or tablet, except for lines with devices or plans meant for children. While all Verizon Wireless customers are eligible to join Verizon Up, there may be certain activities which can only be performed by account owners/managers. More information about Verizon Up is available on our website, www.verizon.com/verizonup.

  5. Managing Your Account

  6. You can view your account's available rewards, and manage your Verizon Up account from the My Verizon App. By enrolling in Verizon Up and participating in the Program, you agree that we may send you information about Verizon Up via email, mail, text or push notifications through the My Verizon app on your smartphone or tablet. Any enrolled Verizon Up members may receive additional rewards from time to time.

  7. Rewards

  8. Rewards are carefully selected just for you and may change at any time based on availability, geographical location and preferences. Each reward will have its own terms that apply, which may include an expiration date or require you to share information with the company offering the reward. We are not responsible for any content or rewards provided by any rewards partner. The information you provide to the rewards partner to claim or use a reward is subject to the privacy policy of the rewards partner. When you claim and use a reward, you release Verizon Wireless and all of its affiliates from liability for your claim and/or usage, and for your participation in Verizon Up. All account roles can claim and use Special Offers, Super Tickets and Verizon Up Presale tickets. Any enrolled Verizon Up members may receive additional rewards from time to time.

  9. Verizon Up Presale Tickets

  10. Verizon Up members have early access to tickets before the general public during the sales window indicated for each specific event. Presale tickets are available to all enrolled Verizon Up members, including account owners, managers, and line members. There is a limit of 4 presale tickets per Verizon Up member and event date, unless the artist sets a lower limit. Presale tickets are limited in quantity and are available on a first-come, first-served basis while supplies last. Purchasing a presale ticket will not affect the ability to claim other rewards.

    In order to unlock the Verizon ticket offers, Verizon Up members must first authenticate on the ticket seller website using their Verizon login credentials. Once authenticated, Verizon Up members must log in to an existing ticket seller account or create a new one to purchase presale tickets. Tickets are subject to the rules, terms and conditions, and fees set by the ticket seller. Verizon is not liable for replacing any lost, mutilated or stolen tickets or event passes. Tickets are fulfilled by the ticket seller, subject to availability and may be changed or revoked at any time. See ticket seller website for full terms and conditions.

    While Verizon provides access to the presale tickets on the ticket seller website, Verizon does not own, develop or control the ticket seller website or any content or third party links included on it and ticket seller’s policies apply to your use of their website.

  11. Super Tickets

  12. Super Tickets are rewards for certain entertainment and sporting events located around the country. Super Tickets can also include special access to rewards that are limited in quantity. All account users, including enrolled line members, are eligible to claim Super Tickets. Super Tickets may only be claimed once every six (6) months, while high-value Super Tickets may only be claimed once every twenty-four (24) months per account. Super Tickets are available in limited quantities on a first-come, first-served basis while supplies last.

    Super Tickets have no cash value or equivalent, and may not be exchanged, transferred, resold, or substituted for cash, merchandise or services. If you list a Super Ticket for sale, or sell a Super Ticket, the tickets will be forfeited and voided. If, after claiming the Super Ticket, the Super Ticket becomes unavailable, we, in our sole discretion, may substitute a Super Ticket of similar or greater value. Transportation to/from the event is not included. Event date and times, and seating are determined at our sole discretion and are subject to change. If you or your guest(s) cannot attend on the specified event date, the Super Ticket will be forfeited. We are not liable for replacing any lost, mutilated or stolen tickets, event passes, or reward codes. If the event, or any events in connection with it, do not take place as scheduled, or are cancelled for any reason, including due to Acts of God (such as, but not limited to, fires, explosions, earthquakes, and floods), acts of terrorism, civic disturbances, work stoppage or any other natural disaster, that portion of the Super Ticket will not be offered and no additional substitution or compensation will be provided. Any applicable federal, state and/or local income and other taxes on the Super Ticket are your sole responsibility. We may be required to report taxable amounts to the appropriate taxing authority.

    You and your guest(s) agree to comply with all applicable terms, rules and regulations including, but not limited to, venue regulations, Super Ticket terms and conditions, and any other terms and conditions listed on the back of the ticket. You and any guest(s) attending a Super Ticket event must be 18 or older, or must be accompanied by an adult, unless otherwise stated in the specific Super Ticket terms. Must be twenty-one (21) or over to drink alcohol at the event(s). We and the venue reserve the right to deny entry to, or remove you and your guest(s) from the venue if you or your guest(s) engage in disruptive behavior with no further compensation or liability of any kind to you or your guest(s) (as applicable). Neither we nor the venue shall have any responsibility or liability whatsoever for any property loss, damage, personal injury, or death, in connection with any Super Ticket provided as part of the Verizon Up Program and/or any person's participation in the event or related events. Use of the Super Ticket and/or attendance at the event and related events constitutes your permission for us and our agencies to use yours or your guest's name(s), comments and/or likenesses and photos in advertisements and social media for purposes of advertising and trade without further compensation to you or your guest(s), unless prohibited by law.

  13. Termination or Changes to Your Up Account or the Up Program

  14. If you terminate your Verizon Wireless Account, your Verizon Up account will be closed and you will forfeit any rewards in your Verizon Up account. We may monitor Verizon Up Accounts and member activity for compliance with the Program Terms. We can suspend or terminate your Verizon Up Account at any time. You may lose rewards or the ability to claim new rewards in your Verizon Up account if your Verizon Wireless account status changes, you fail to make payments on your Verizon Wireless account, we suspect fraudulent activity, you sell any tickets or Super Tickets you receive from Verizon Up, or we make changes to the Verizon Up program. We may change these Program Terms at any time, with or without notice. By enrolling in, or otherwise participating in the Program, you acknowledge that you have read, understood and unconditionally accept to be bound by the Program Terms. Verizon reserves the right to modify, delete or otherwise change any of the terms and conditions in the Program Terms in our sole and absolute discretion, without further notice or compensation to you, and you waive any right to receive specific individual notice of such modifications. Verizon reserves this right even if such changes affect the value of any rewards already accumulated and may cancel rewards already accumulated and/or awarded. This means that Verizon may make changes that affect, but are not limited to how to enroll and how rewards are earned or used. This also means that Verizon may terminate the Program, or any benefit of the Program, or substitute the Program for a similar or different rewards program at any time. Any updates to these Program Rules will be effective immediately upon posting at https://www.verizon.com/support/verizon-up-legal/ and/or in the My Verizon App. You may access the Program Terms on the My Verizon App to review changes to Verizon Up or the Program Terms. If you continue to remain in Verizon Up after the Program or Program Terms change, it means you are accepting the changes to Verizon Up and the Program Terms.

  15. Limitation of Liability

  16. You and we agree to limit claims against each other for damages or other monetary relief to direct damages. This limitation and waiver will apply regardless of the theory of liability. This limitation of liability also applies if you bring a claim against the companies offering rewards, to the extent we would be required to indemnify those companies against any claims. You agree we aren't responsible for problems caused by the company providing the reward or the event sponsor, you, others, or by any act of God.

  17. Additional Questions and Concerns

  18. Please review our Verizon Up FAQs from our website, verizon.com/verizonup. For support, call us at 1-866-895-5579.