In these Verizon Up Program Terms, you'll find important information about Verizon Up, including our ability to make changes to Verizon Up or the Verizon Up Program Terms.
"We", "our" or "us" refers to Verizon Wireless. "You" or "your" refers to you.
Definitions of capitalized terms can be found in our Verizon Up FAQs.
By enrolling in Verizon Up (''Up''), you are accepting the Verizon Up Program Terms, and agree that you
- Are at least 18 years old
- Read and understood these Program Terms
- Are able to download the new My Verizon App on your mobile device
- Are a resident of the United States (excluding the US territories of Guam, Puerto Rico, and the Virgin Islands)
The Up Program is separate from any other rewards or loyalty program previously or currently offered by Verizon Wireless, and is subject to the Verizon Wireless Customer Agreement. Any other rewards or loyalty program is governed by terms of that program. These Program Terms and the documents it incorporates form the entire agreement between us with respect to the Verizon Up Program.
Overview of Verizon Up
Eligibility for Verizon Up
Membership is free and available to consumers on a postpaid account in good standing with a My Verizon account on a smartphone or tablet. While all Verizon Wireless customers are eligible to join Verizon Up, certain activities, such as claiming a Monthly Reward, can only be performed by account owners/managers. More information about Verizon Up is available on our website, www.verizonwireless.com/verizonup.
Managing Your Account
You can view your account's Device Dollars balance and available rewards, and manage your Verizon Up account from the My Verizon App. By enrolling in Verizon Up and participating in the program, you agree that we may send you information about Verizon Up via email, mail, text or push notifications through the My Verizon app on your smartphone or tablet. Any enrolled Verizon Up members may receive additional rewards from time to time.
How to Claim Monthly Rewards
Only account owners/managers can claim Monthly Rewards. Your account will be able to claim one (1) new Monthly Reward every month that you're a customer of Verizon and your account is in good standing. Account owners/managers have the duration of a calendar month to claim one (1) reward from the Monthly Rewards selection. Once a Monthly Reward is claimed from the selection, new Monthly Rewards cannot be claimed again until the beginning of the next month (this does not include Bonus Rewards, Super Tickets or additional rewards). Monthly Rewards have no fixed or cash value and can only be used as designated in each individual reward’s details and terms and conditions. Monthly Rewards claimed may not be sold or transferred to another Verizon Wireless account. Check your Verizon Up account and individual reward details for information about expiration dates that may apply to claimed rewards.
Super Tickets are rewards for certain entertainment and sporting events located around the country. Super Tickets can also include special access to rewards that are limited in quantity. All account users, including enrolled line members, are eligible to claim Super Tickets. Super Tickets may only be claimed once every six (6) months, while high-value Super Tickets may only be claimed once every twenty-four (24) months per account. Super Tickets are available in limited quantities on a first-come, first-served basis while supplies last. Claiming a Super Ticket will not affect the ability of an account owner/manager to claim a Monthly Reward.
Super Tickets have no cash value or equivalent, and may not be exchanged, transferred, resold, or substituted for cash, merchandise or services. If you list a Super Ticket for sale, or sell a Super Ticket, the tickets will be forfeited and voided. If, after claiming the Super Ticket, the Super Ticket becomes unavailable, we, in our sole discretion, may substitute a Super Ticket of similar or greater value. Transportation to/from the event is not included. Event date and times, and seating are determined at our sole discretion and are subject to change. If you or your guest(s) cannot attend on the specified event date, the Super Ticket will be forfeited. We are not liable for replacing any lost, mutilated or stolen tickets, event passes, or reward codes. If the event, or any events in connection with it, do not take place as scheduled, or are cancelled for any reason, including due to Acts of God (such as, but not limited to, fires, explosions, earthquakes, and floods), acts of terrorism, civic disturbances, work stoppage or any other natural disaster, that portion of the Super Ticket will not be offered and no additional substitution or compensation will be provided. Any applicable federal, state and/or local income and other taxes on the Super Ticket are your sole responsibility. We may be required to report taxable amounts to the appropriate taxing authority.
You and your guest(s) agree to comply with all applicable terms, rules and regulations including, but not limited to, venue regulations, Super Ticket terms and conditions, and any other terms and conditions listed on the back of the ticket. You and any guest(s) attending a Super Ticket event must be 18 or older, or must be accompanied by an adult, unless otherwise stated in the specific Super Ticket terms. Must be twenty-one (21) or over to drink alcohol at the event(s). We and the venue reserve the right to deny entry to, or remove you and your guest(s) from the venue if you or your guest(s) engage in disruptive behavior with no further compensation or liability of any kind to you or your guest(s) (as applicable). Neither we nor the venue shall have any responsibility or liability whatsoever for any property loss, damage, personal injury, or death, in connection with any Super Ticket provided as part of the Verizon Up program and/or any person's participation in the event or related events. Use of the Super Ticket and/or attendance at the event and related events constitutes your permission for us and our agencies to use yours or your guest's name(s), comments and/or likenesses and photos in advertisements and social media for purposes of advertising and trade without further compensation to you or your guest(s), unless prohibited by law.
Termination or Changes to Your Up Account
If you terminate your Verizon Wireless Account, your Verizon Up account will be closed and you will forfeit any rewards in your Verizon Up account. We may monitor Verizon Up Accounts and member activity for compliance with the Program Terms. We can suspend or terminate your Verizon Up Account at any time. You may lose rewards or the ability to claim new rewards in your Verizon Up account if your Verizon Wireless account status changes, you fail to make payments on your Verizon Wireless account, we suspect fraudulent activity, you sell any tickets or Super Tickets you receive from Verizon Up, or we make changes to the Verizon Up program. We may change these Program Terms at any time. You may access the Program Terms on the My Verizon App to review changes to Verizon Up or the Program Terms. If you continue to remain in Verizon Up after the program or Program Terms change, it means you are accepting the changes to Verizon Up and the Program Terms.
Limitation of Liability
You and we agree to limit claims against each other for damages or other monetary relief to direct damages. This limitation and waiver will apply regardless of the theory of liability. This limitation of liability also applies if you bring a claim against the companies offering rewards, to the extent we would be required to indemnify those companies against any claims. You agree we aren't responsible for problems caused by the company providing the reward or the event sponsor, you, others, or by any act of God.
Additional Questions and Concerns
Please review our Verizon Up FAQs from our website, verizonwireless.com/verizonup.
For support, call us at 1-866-895-5579.