Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below. Due to inactivity, your session has expired. Please sign in again to continue. |
VZAccess® Manager Troubleshooting Guide
Select the operating system of your device below, and then follow the steps to troubleshoot VZAccess Manager:
- Make sure you're within a Verizon Wireless coverage area.
- Ensure your device is getting a strong signal.
- Run the activation wizard to update the Preferred Roaming List.
- Remove and reinsert card or USB modem.
- Delete and recreate the dial-up networking connections.
- Check for driver conflicts in device manager.
For device specific instructions: Select your device and search for "resolving driver conflicts." - Uninstall / reinstall VZAccess Manager.
- Make sure you're within a Verizon Wireless coverage area.
- Ensure your device is getting a strong signal.
- Run the activation wizard to update the Preferred Roaming List.
- Remove and reinsert card or USB modem.
- Delete and recreate the dial-up networking connections.
- Uninstall / reinstall VZAccess Manager.
Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Mac is a registered trademark of Apple, Inc.
Page contents
✖
24/7 automated phone system: call *611 from your mobile