Welcome to your
accessibility resource center

We want to make sure that each of our customers gets the very most from their Verizon service. That’s why we’ve designed several assistive products and features to help meet your needs. Whether you’re connecting with work, enjoying some entertainment or staying in touch with friends and family, we want it to be an easy and satisfying experience. 

We strive to meet online accessibility standards.

We follow recommendations by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

 

We've simplified the experience.

We redesigned our accessibility center to help you find what you need easily.

Let's help you find the information you need.

Auditory Support

For customers who are deaf or hard of hearing, we have several accessibility features available. Learn about video calls. Browse a list of hearing-aid compatible phones. And find out if you’re eligible for free 411 service.

Auditory Support Landing Page
Accessible Apps & Features
Hearing Aid Information
Real-time Text
Free 411 Search
Fios TV Channel Lineups
Directory Assistance Exemption
Alternate Billing Formats
Video Calling
Closed Captioning
Unlimited Plans
Prepaid Plans
Connected Device Plans

Visual Assistance

For customers who are blind or partially sighted, we offer services such as Descriptive Video Service with Fios TV to help you follow the action on screen.

Visual Assistance Landing Page
Accessible Apps & Features
Fios Text to Speech
Descriptive Video Service
Fios TV Channel Lineups
Alternate Billing Formats
Unlimited Plans
Prepaid Plans
Connected Device Plans

Accessible Content

For customers with disabilities, Verizon offers assistance such as free 411 and a big button remote for Fios TV. Find plans, services and tools made for the way you communicate.

Accessible Content Landing Page
Accessible Devices
Device Features & Apps
Real-time Text
Free 411 Search
Big button Remote
Fios TV Self Installation
Alternate Billing Formats
Closed Captioning
Unlimited Plans
Prepaid Plans
Resources

Mobility Tools

Customers with physical or mobility-related disabilities can make channel surfing easier by enabling Text to Speech on their Fios set-top boxes.

Mobility Tools Landing Page
Accessible Apps & Features
Big button Remote
Fios TV Text to Speech
Alternate Billing Formats

Verizon Media

Verizon Media provides access to all things you. Your stocks, your teams, your emails. Accessibility is part of our everyday process, so you can access the world you love every day.

Overview
The Disability Collection

Contact Information

Wireless

Verizon Wireless National Accessibility
Customer Service Center
1-888-262-1999
8:00 am to 5:00 pm EST Monday - Friday

Fios & Traditional phone

Verizon Center for Customers with disabilities
1-800-974-6006 Voice
or TTY 1-508-251-5301 Videophone
8:30 am to 5:00 pm EST Monday - Friday
Email: vccd@verizon.com