Cognitive disabilities

Use a variety of tools built into your device to help you stay organized and on track throughout the day.

Accessible features

There are a variety of ways that information is processed from one person to another. Devices come with many different helpful features to assist those with cognitive or thought-processing issues including Alzheimer's disease and short and long-term memory loss.

Apple iOS mobile device accessibility features

Below are helpful links for customers with cognitive-related challenges on the Apple iOS Accessibility Support Website:

Accessibility Shortcut - Turn accessibility features on or off with Siri, triple-clicking the side or home button, or using the Control Center.

AssistiveTouch - Use with or without a compatible adaptive accessory (such as a joystick) to perform actions that are difficult for you and to control your iPhone.

Closed Captions - Provides subtitles and transcriptions to assist in following along more easily with audio and video.

Dictation - Use to dictate text anywhere instead of or in addition to typing it.

Display and text size - Customize your display colors, text size and font to suit your preference and needs. 

Facetime - Video chat and stay connected with friends and family, whether they’re using an iPhone, iPad, iPod touch, or a Mac.

Focus -  Reduce distractions and set boundaries by temporarily silencing all notifications, or allowing only specific notifications.

Guided Access - Stay focused on a task by temporarily restricting your iPhone to a single app and allowing you to control which app features are available.

LED Flash Alerts -  Set the LED light (next to the camera lens on the back of the iPhone) to flash to announce incoming calls and other alerts.

Live Captions - Convert spoken dialogue or live conversation into text and display it in real time on your device. 

Magnifier - Use the iOS device as a magnifying glass to zoom in on objects near you.

Motion - Stop or reduce motion for message effects and auto-play video previews. Helpful for users with sensitivity to motion effects or screen movement.

Mono Audio -Turn on to combine the left and right channels to play the same content.

Siri - Use this iOS personal assistant to open apps and turn many settings on or off. 

Sound Recognition - Set your device to listen for certain sounds—such as a crying baby, doorbell, smoke alarm or siren—and notify you when it recognizes these sounds.

Switch Control - Use the screen, camera, microphone, or the back of the iPhone to select, tap, drag, type, select an item or location on the screen, or choose an action.

Touch Accommodations - Adjust how the touchscreen responds to a tap, swipe, touch-and-hold gestures, or recognize faster or slower touches and ignore multiple touches.

Voice Control - Use your voice to direct the phone to perform gestures, interact with screen elements, dictate and edit text, and more.

VoiceOver - Adjust the speaking rate and pitch to suit your needs to get audible descriptions of what’s on your screen—from battery level, to who’s calling, to which app your finger is on.

Zoom - Magnify the entire screen (Full-Screen Zoom) or magnify only part of the screen with a resizable lens no matter what you’re doing. 

Android mobile device accessibility features

Below are helpful links for customers with cognitive-related challenges on the Android Accessibility Support Website:

Accessibility Shortcut - Turn on accessibility apps or switch between apps by using shortcuts that you set to use.

Android Accessibility Suite - Customize your device with common accessibility settings and apps.

Action Blocks - Simplify your home screen by adding common actions with a name or an image.

Bixby (Samsung) - Configure your device to perform certain actions and work with your favorite apps and services to help you get more things done.

Live Caption -  Caption speech on your device for videos, podcasts, phone calls, video calls, and audio messages.

Live Transcribe  - Capture speech and sound and see them as text on your screen.

Magnification  - Zoom in to see your texts and emails better.

Quick Settings - Add favorite accessibility features to a swipe-down menu for easier access.

Select to Speak -  Select items on your screen and hear them read or described aloud.

Sound Notifications - Set your device to listen for certain sounds—such as a crying baby, doorbell, smoke alarm, or siren—and notify you when it recognizes these sounds.

Switch Access - Interact with the device using the screen, camera, microphone, or the back of the device instead of the touchscreen. Helpful if you have difficulty interacting directly with your device.

TalkBack - Allows users to interact with devices. It uses spoken word, vibration, and other audible feedback to inform what is on the screen and what can be done with it.

Text and Display - Change text and content motion settings to suit your needs.

Text-to-speech -Convert text input and play audio aloud.

Touch & hold delay - Adjusts the amount of time before your tap on the screen triggers an action.

Time to take action - Choose how long to show temporarily visible messages that require you to take action.

Voice Access - Control your device with spoken commands. Use your voice to open apps, navigate, and edit text hands-free.

Big Button Remote

Fios TV remote controls with larger buttons are available for partially sighted customers. If you have a disability that would allow you to benefit from one of these larger button remotes, we would be happy to provide you with one at no charge.

Go to to request this remote.

Photo of Big Button Remote

Closed Captioning

Most Fios TV remote control models let you turn Closed Captioning on or off by pressing the cc button. Otherwise, you can always use the Media Guide to turn Closed Captioning on or off.

Remote Control Step by Step Instructions:

  1. Press the Menu button on your remote control
  2. Select Settings
  3. Select System
  4. Select Accessibility
  5. Select Closed Captions
  6. Highlight Service Selection and press the OK button
  7. Scroll and select one of the CC (Closed Caption) options, then press the OK button
    - CC1 = primary language the show is broadcast in (usually English)
    - CC2 = secondary language the show is broadcast in (usually Spanish if available)
    - CC3 thru CC6 (additional languages)
  8. Then press the right arrow to highlight Save, then press the OK button, and press the OK button again to confirm

For more information on closed captioning, visit the Fios Support Section.

Contact Information


Verizon Wireless National Accessibility
Customer Service Center
8:00 am to 7:00 pm EST, Monday through Saturday
8:00 am to 5:00 pm EST, Sunday


Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
8:30 am to 5:00 pm EST, Monday through Friday