Verizon Home Internet in the Norfolk, VA area
Verizon Home Internet is available throughout the Norfolk area, including downtown and several surrounding Hampton Roads communities, through Verizon Fios or 5G Home Internet. Verizon Fios Home Internet is a premium 100% fiber-optic option. Fios provides up to 4.5 Gbps to 5.3 Gbps and, compared to hybrid fiber-coaxial cable internet providers like Cox, nearly symmetrical upload and download speeds on most plans. Fios was ranked #1 in customer satisfaction for the East region for the 13th consecutive year in the annual J.D. Power U.S. Residential ISP Satisfaction Study on the basis of performance, reliability, and network quality. For addresses not yet covered by Fios, Verizon 5G Home Internet delivers wireless home internet on Verizon's 5G network.
All Verizon Home Internet plan options include a high-performance Wi-Fi 6 or 6E equipment, no hidden fees, no data caps*, no annual contract, and a 3-, 4- or 5-year price guarantee depending on the plan chosen.
On this page, check Verizon Home Internet availability at your Norfolk-area address, learn more about plan options — including pricing, speeds, and intended use — compared to Cox, and get answers to common questions about installation, equipment, and other topics.
*Consumer data usage is subject to the usage restrictions set forth in Verizon's terms of service; visit: https://www.verizon.com/support/customer-agreement/ for more information about 5G Home Internet or Verizon Home Internet Lite or https://www.verizon.com/about/terms-conditions/verizon-customer-agreement for Fios internet.
What Verizon Fios fiber internet plan
is right for me and how much does it cost?
| Plan | Speeds | Price w/Auto Pay | Best for |
|---|---|---|---|
| Fios 300 Mbps | 300/300 Mbps | $30/mo | Everyday browsing and streaming on a few devices. |
| Fios 500 Mbps | 500/500 Mbps | $65/mo | Working from home and multiple HD streams. |
| Fios 1 Gig | Up to 940/880 Mbps | $80/mo | Serious gaming, large file sharing, and 4K streaming. |
| Fios 2 Gig | Download and upload average wired speeds of 1.5 Gbps - 2.3 Gbps | $90/mo | Heavy-duty professional use and large smart home setups. |
| Fios 5 Gig | Average wired download and upload speeds 4.5 Gbps to 5.3 Gbps | $100/mo | Families with multiple devices being used at the same time for gaming, content creation, or streaming. |
|
5G Home Internet (Multiple options) |
From 100 Mbps to 1 Gbps | Starting at $50/mo | Addresses where Fios isn't yet available. |
Prices shown include a $10 Auto Pay discount. Check for additional promotional discounts and offers for Fios, which are often available.
Use the availability checker above to confirm which Verizon Home Internet options are available at your local address.
Where is Verizon Home Internet
available in the Norfolk area?
Verizon Home Internet, including Fios fiber and 5G Home Internet, is available throughout the Norfolk area, including downtown and several surrounding Hampton Roads communities. Use the availability checker above to find out which Verizon Home Internet options are available at your specific address — Fios or 5G Home Internet.
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Central Norfolk
Verizon Home Internet, including Fios and 5G Home, is available across central Norfolk, including:
- Ghent and Downtown: Ghent, Downtown Norfolk
- Freemason area: Freemason, West Ghent
- Central neighborhoods: Colonial Place, Larchmont
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North Norfolk
Verizon Home Internet, including Fios and 5G Home, is available across North Norfolk, including:
- Ocean View area: Ocean View, East Ocean View
- Willoughby: Willoughby, Norfolk Highlands
- Riverpoint area: Riverpoint, Bayview
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Berkley and Park Place
Verizon Home Internet, including Fios and 5G Home, is available across Berkley and Park Place, including:
- Park Place: Park Place, Young Terrace
- Berkley: Berkley, Campostella
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Hampton Roads region
Verizon Home Internet, including Fios and 5G Home, is available across the wider Hampton Roads region, including:
- East of Norfolk: Virginia Beach, Chesapeake
- West of Norfolk: Portsmouth, Suffolk
- Peninsula: Hampton, Newport News
- Further communities: Smithfield, Isle of Wight County
Find a Verizon store near you if you'd like to discuss your options further with a Verizon representative.
How does Verizon Fios fiber internet compare to
Cox in the Norfolk area?
| Provider | Download Speed | Upload Speed | Technology |
|---|---|---|---|
| Verizon Fios | 300 Mbps – up to 4.5 Gbps - 5.3 Gbps | 300 Mbps – up to 4.5 Gbps - 5.3 Gbps | 100% fiber-optic |
| Cox (now Spectrum as of 8.20.26) | 300 Mbps – 2.0 Gbps | 10 – 100 Mbps | Hybrid fiber-coaxial |
Symmetrical speeds
Fios provides upload speeds that match your download speeds, on most plans. This is critical for low lag video calls, gaming, large file uploads, and other common activities. Verizon Fios is a 100% fiber-optic network across its entire footprint, so you are guaranteed a fiber-to-the-home connection with near symmetrical speeds, regardless of your neighborhood. Spectrum's hybrid fiber-coaxial network can deliver slower upload speeds than download speeds.
Transparent pricing
Fios internet plans include taxes and fees in the advertised price, with no hidden equipment rental costs for the router or other surprise charges.
Internet discounts and savings programs
for Norfolk residents
Verizon offers several ways for Norfolk households to reduce their home internet costs:
Verizon Forward (Low-income program)
Verizon Forward provides reduced-cost home internet service for qualifying households. To be eligible, at least one member of the household must participate in a qualifying assistance program such as SNAP, Medicaid, Supplemental Security Income (SSI), or Federal Public Housing Assistance (Section 8).
Visit Verizon Forward for current pricing and eligibility.
Military discounts
Verizon offers Fios plans with a military discount of 10% off your base monthly rate, starting at $26/month with Auto Pay and any Verizon mobile phone plan. Verizon also offers discount programs for first responders, nurses, and teachers; visit verizon.com for more details.
Mobile + Home bundles
Customers who are new to both Verizon mobile and home can get an all-in-one price with Verizon One, starting at $70/mo. after Auto Pay
For current promotions and deals on Verizon home internet, visit verizon.com/deals/home-internet.
Frequently asked questions
What is fiber internet and how does it work?
Fiber internet, like Verizon Fios Home Internet, is a 100% fiber-optic network offering fast and reliable internet. It uses ultra-thin glass strands to transmit data at the speed of light.
Is fiber internet available in my area?
Verizon Fios Home Internet, a 100% fiber optic network, is available across much of the Norfolk area, including downtown and several surrounding Hampton Roads communities. Use the availability checker above to confirm Fios availability at your specific address or call 1-800-VERIZON (1-800-837-4966).
How does Verizon Fios and 5G Home Internet get installed in an apartment building or home?
Installation depends on the product and your building:
- In apartment buildings or homes pre-wired for Fios: Self-installation, where available, means the equipment ships to the customer.
- In apartment buildings or homes not yet wired for Fios: Verizon coordinates with the property manager/owner to wire and install the service.
- In older buildings: Verizon handles this routinely, coordinating with building management to install the wiring.
- 5G Home Internet: Self-installation, no wiring required, and the equipment ships to the customer.
Is Verizon Fios fiber home internet better than cable or hybrid fiber-coaxial providers?
The key advantages of Verizon Fios Home Internet are a 100% fiber optic network, with download and upload average wired speeds of 4.5 Gbps - 5.3 Gbps, ultra-low latency, and strong reliability. This provides low lag performance for video calls, gaming, streaming, multiple users and other common activities. Cable network upload speeds are typically significantly slower than download speeds.
Is there a cost for Fios or 5G Home Internet installation?
If your home is not pre-wired for Fios, installing Fios in your home may incur a cost for a technician to come out and perform the installation. If your home is already pre-wired, the fee is waived and you may have the option to self-install the router yourself. For 5G Home Internet, Verizon ships a high-performance router to your address. You plug it in and follow simple setup instructions in the My Verizon app. No technician visit or wiring is required for most installations.
Is a Fios or 5G Home Internet router provided and included in the price?
Yes. All Verizon Fios and 5G Home Internet plan options include a high-performance Wi-Fi 6 or 6E router, included in the price of the plan.
Is Verizon Fios Home Internet good for gaming or working from home using Ethernet?
Yes. Verizon Fios's 100% fiber-optic network delivers ultra-low latency, symmetrical upload and download speeds, on most plans, and reliable performance under load — ideal for competitive gaming and working from home. A wired Ethernet connection to the included Wi-Fi 6 or 6E router maximizes these benefits by providing a stable connection.
How fast is fiber internet?
Verizon Fios Home Internet offers fiber-optic speeds ranging from 300 Mbps to up to 4.5 Gbps - 5.3 Gbps depending on your plan. Unlike most cable providers, fiber internet delivers nearly symmetrical speeds on most plans, meaning your upload and download speeds are equally fast, great for gaming, video conferencing, uploading files, multiple users, and other common activities
How much does fiber internet cost?
Verizon Fios Home Internet starts at $30/mo for the 300 Mbps plan with Auto Pay. Plan prices increase up to $100/mo for the 5 Gig plan with Auto Pay. Check for additional promotional discounts and offers on Fios, which are often available. Eligible customers who participate in Federal Assistance Programs can get Verizon Home Internet for as low as $20/mo with Verizon Forward.
Is 5G home internet better than fiber internet?
For most use cases, no — Verizon Fios Home Internet's 100% fiber-optic network delivers higher peak speeds, lower latency, and more consistent performance under load. But 5G Home Internet installs faster, reaches addresses Fios currently doesn't, and performs well enough for smaller households, normal streaming, and standard working from home. So, the right answer depends on the address and the household.