Android™ Operating System (OS) FAQs

Android is an OS created by Google® for use on mobile devices, such as smartphones and tablets. It's available on devices made by a variety of manufacturers, giving you more choices of device style and pricing. Also, with the Android OS, you can customize your device in many ways.

No, updating your Android OS is free. You won't be charged for the update or for the data usage to receive the update.

Refer to our Operating System FAQs for answers to common questions about OS updates.

Yes, you can receive OTA software updates on Android devices.

No, there's not dedicated memory on the device for apps, widgets, etc.

The number of simultaneous apps open will vary by device because the Android OS will stop some idle apps from running. Additionally, it's recommended that you close apps you're not using to conserve your device's energy and help it run at its optimal speed.

Yes, you can purchase Android devices online on our Android smartphones page.

Yes, using your Google account, you can sync and transfer contacts across multiple Android devices. You just need to sign in to each device using your same Google username and password.

You can also sync media (e.g., pictures, videos, etc.) through Verizon Cloud.

Yes, you can sync your Android device with your corporate email, contacts and calendar through Exchange. You can even view your work and personal email accounts in a single, unified inbox.

For device-specific instructions on how to sync your email, go to our Smartphone and tablet simulators page. Select your device from the list and select the Email section.

If you're having an issue with your Android device, our online Troubleshooting Assistants may be able to help. Select your device name from the list to view the troubleshooting topics available.

No, you don't. However, it's highly recommended because many of the services require you to sign in with a Gmail account to use them. For example, you won't be able to access Google Play™ to download apps.

You can set up a free Gmail account online or from your device.

Google Play is the Android storefront where you can shop for apps, games, music, videos and books for your Android device. It offers both free and paid apps. Any items you download from Google Play will also be available on other compatible Android devices you've connected to your Google account.

No, Google is a collection of services that run independently from Google Play apps. Individual Google services, such as Gmail or Google Calendar, might not receive updates, or you may not be able to access a certain function if a specific service stops working. For example, if Google Play is impacted, you may not be able to access the Google Play Store on your device.