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A code you can call from your mobile phone to check the current balance on your Verizon Wireless account. The call is free and doesn’t use any minutes from your allowance.
A code you can call from your mobile phone to check your data usage information. The call is free and doesn’t use any minutes from your allowance.
A code you can call from your mobile phone to check the balance on a Verizon Wireless gift card. The call is free and doesn’t use any minutes from your allowance.
A code you can call from your mobile phone to check minute usage information. The call is free and doesn’t use any minutes from your allowance.
A code you can call from your prepaid mobile device to make a payment on your Verizon Wireless prepaid account. The call is free and doesn’t use any minutes from your allowance.
A code you can call from your mobile phone to make a payment on your Verizon Wireless account. The call is free and doesn’t use any minutes from your allowance.
A code you can call from your phone to access Verizon Wireless Roadside Assistance for towing, jump start, etc. The call is airtime free and you must be enrolled in Roadside Assistance to use this service.
A code you can call from your mobile phone to ensure your phone is working after completing an Electronic Serial Number (ESN) change or new activation. The call is free and doesn’t use any minutes from your allowance.
A code you can call from your phone to find out when your upgrade eligibility date is.


An add-on mobile service that lets you use your name or nickname, when available, as your number. People can call you from their mobile phones by simply entering * * and then a unique word or phrase that you choose.
A feature of the My Verizon Mobile app that appears when you call *611 on an Android™ device. When this feature is enabled and you call *611, a screen with account management options launches on your device. At a quick glance, you’ll see all of the options you’d normally hear on the phone when calling *611. You can view your usage, view and pay your bill, change your plan, change your features and more, right from your device.


A wireless technology for transferring data.
A feature available to all Verizon Wireless customers that allows you to call two phone numbers and speak with both parties simultaneously.
The third step of technology after analog cellular phones and digital phones. 3G generally includes high data speeds, always-on data access and greater voice capacity than previous generations.
Device capable of light internet browsing, checking email, storing music and/or other high-end services, along with standard capabilities such as calling, messaging, Bluetooth® headset support and picture-taking capabilities.
Devices with an operating system for downloading and using apps, browsing the internet, emailing and updating social media, along with standard services like messaging and picture-taking.
A directory assistance service available to all Verizon Wireless customers. You can call 411 on your mobile device to ask an operator for phone numbers, directions and other general information (e.g., movie times, the nearest coffee shop, etc.). You may choose to have the operator connect you to the number immediately, or you can have the information sent to you in a text message to view at your convenience.
The fourth generation of wireless network technology featuring greater bandwidth and faster speeds than previous wireless networks, such as 3G.
A router for your home or office that connects you to our 4G LTE network. It offers high-speed internet access for multiple users, via firewall-protected wireless and Ethernet connections.
The Verizon Wireless 4G SIM card houses your subscriber profile and information needed to authenticate your services on our network. These 4G SIM cards are compatible only with Verizon Wireless-certified 4G LTE devices and are equipped with PIN (Personal Identification Number) and PUK (Personal Unblocking Key) codes to protect against unauthorized use.
5G is the fifth generation of wireless technology and is one of the most robust technologies the world has ever seen. It means quicker downloads, lower latency, and new experiences that haven't been invented yet. 5G will usher in the 4th Industrial Revolution and has the potential to have an impact on almost everything you interact with.
5G Home Internet is the first 5G wireless network built to connect your home with ultra-fast internet that's ready for what comes next. With 5G Home Internet, there are no long-term contracts, equipment or installation fees and all taxes and fees are included.
5G Nationwide uses a low-band spectrum that involves Dynamic Spectrum Sharing (DSS). DSS technology lets 5G service run simultaneously with 4G LTE on multiple spectrum bands.
Verizon's 5G Ultra Wideband network for broadband and mobile services combines end-to-end fiber resources throughout the network, a large deployment of small cells and significant spectrum holdings, particularly in the millimeter wave bands.


An unlimited plan that was available to add to accounts until 8/5/19. Those who have this plan can mix and match it with other unlimited plans. Above Unlimited gives premium unlimited data and includes HD-quality streaming, unlimited mobile hotspot, TravelPass®, Verizon Cloud storage and 5G Ultra Wideband access when you have a 5G-capable device.
Options on a device meant to aid those who are hearing and vision impaired.
Equipment for your mobile device that you can purchase separately, including chargers, batteries, cases, headsets and memory cards.
In My Verizon, a person granted permission by the Account Owner to make changes to the account.
An account role in My Verizon that gives the user limited access to their own mobile number information and functions, like managing personal preferences and checking usage, but doesn't provide access to sensitive billing information. All mobile numbers on the account are eligible to register as an Account Member.
In My Verizon, the person with legal authority and financial responsibility for an account.
A 4-digit number used to verify your identity when you contact Verizon by phone or Live Chat. Previously called Billing Password or Billing System Password.
A 4-digit PIN (Personal Identification Number) for prepaid accounts that you choose when you activate a device. You need this PIN when you call Prepaid Customer Service and when you use My Verizon or My Verizon Mobile.
A My Verizon transaction that allows you to connect a new or different device on an existing line of service on your account. A device must be activated before it can send and receive voice calls, text messages and data.

The $35 activation fee is a one-time charge for activating a new line of service on the Verizon network. For this charge, Verizon gives access to a range of services, tools and personalized support to help ensure that your device is set up for a seamless experience on America's most awarded network:

  • 30 days of personalized tech support for smartphones (60 days if purchased online). Upon activation, the activated line is sent a free Verizon text with a 30 (or 60) day link for personalized support.
  • Provisioning and troubleshooting of a Verizon SIM card.
  • Verizon Smart Setup - Assists in setting up the device, migrating your information, backing up your phone (facilitating content and contact transfer) and helping you process any trade-in.
  • 2-day shipping for online orders or ship from store.
A feature that displays the time and if you have recent notifications anytime you touch your phone while it’s in sleep mode. It's a quick way to check for new text messages, emails and other notifications without having to unlock your phone.
The synchronization program by Microsoft® for Windows Mobile® and other Windows CE-based devices. Use it to sync your calendar, contacts, tasks and email between your mobile device and your computer.
See Add a New Device.
A My Verizon transaction enabling you to add a new device to new line of service on your account.
An application designed by Adobe that lets you view PDF files.
A feature available on select Samsung devices that gives you quick access to five useful S Pen features: Action Memo, Scrapbooker, Screen Write, S Finder and Pen Window. Use these features to draw or write on a screenshot, open an app or widget on top of another app, search the web and more.
A feature available on some Samsung devices that lets you preview content without having to open it or wait for screen transitions. For example, you can hover the S Pen over an email to preview its contents immediately instead of opening it.
A mode allowing access to a device’s non-wireless functions (e.g., music, games, etc.), while disabling its wireless radio functions that are banned on airplanes during flight.
The time spent making or receiving calls on a mobile phone. Minutes are rounded up to the nearest whole minute. Also referred to as voice minutes.
A service allowing you to choose to receive periodic text and picture messages about entertainment, sports, news and weather.
The amount of minutes, messaging or data included in your plan each month.
Prepaid plans available for both smartphones and basic phones that let you pay a set monthly access fee in advance to use your phone. You’ll have an allowance of minutes, texts and data that you can use during that monthly cycle for no additional charge. To renew your plan for another month, you simply pay the next access fee prior to your monthly renewal date.
A content sharing service that allows you to search for and wirelessly stream content between DLNA-compliant devices. Use your Smartphone to access content (e.g., videos, photos, music) stored on your computer, or wirelessly share content with friends who have compatible devices.
A format that allows both letters and numbers to be entered. It can refer to text messages, user IDs, passwords, etc.
A feature on certain prepaid plans that lets you stay online and continue to use data for the rest of your monthly billing cycle at speeds of 128 kbps, even after you've used all of your high-speed data. It’s always on, and it’s available at no additional charge.
A widget that comes preinstalled on select Verizon Android™ devices. It provides access to all of Amazon’s digital content and shopping right from your device's Home screen.
An online library containing over 700,000 ebooks to purchase and read, including thousands for free.
A notification of an abducted child issued by the National Center for Missing & Exploited Children (NCMEC) and distributed through authorized channels including broadcasters and wireless service providers.
A type of display that has a transistor next to each pixel, allowing faster response time and video display.
A wireless technology you can use to share content with other compatible devices near you. Simply touch two devices together to share contacts, websites, apps, maps, video and more.
See Google Play™ Store.
An operating system created by Google™ for use on mobile devices, such as smartphones and tablets. It’s an OS that’s available on devices made by a variety of manufacturers, giving you more choices of device style and pricing. Also, with the Android OS, you can customize your device in many ways.
Software that you can download to a mobile device for added functionality, such as games, email apps, bar code scanners and more. Some apps are already on your device, and more can be downloaded from your device's app store.
An online software store offering apps that you can purchase and download to any device with an Apple® operating system, such as iPhone®.
An online software store offering apps that you can purchase and download to any device with the BlackBerry® operating system. You can personalize your BlackBerry with games and apps for social networking, personal productivity and more.
Software that you can download to a mobile device for added functionality, such as games, email apps, bar code scanners and more. Some apps are already on your device, and more can be downloaded from Google Play™.
Software that you can download to a mobile device for added functionality, such as games, email apps, bar code scanners and more. Some apps are already on your device, and more can be downloaded from BlackBerry World.
Software that you can download to a mobile device for added functionality, such as games, email apps, bar code scanners and more. Some apps are already on your device, and more can be downloaded from the Windows® Phone Store.
A 3-digit number assigned to each telephone area in the US.
When a region assigned to an area code is split into multiple area codes.
An automated virtual chat service, available 24/7 to answer questions about your Verizon Wireless service, plans, features and more. You can access Ask Verizon on various Support pages and the Contact Us page.
A location services setting that uses other data, like cellular towers and Wi-Fi signals, in addition to satellite GPS to more accurately determine your location. See also Standalone GPS.
Adding a file, or attachment, to a message to send it to someone. Attachments can be added to email, texts and other types of messages. See also Attachment.
A file that’s been sent or received through email, text or other types of messages. Pictures, documents and videos are all common types of attachments. Harmful files, like viruses and malware, can also be added as attachments to messages. Only open attachments sent from people you trust.
A non-Verizon Wireless store, including chain stores (e.g., Best Buy and Costco), where you can buy Verizon Wireless services and devices. Certain actions can’t be completed at these stores, such as paying your bill or recycling a device. See also Premium Retailer and Verizon Wireless Store.
A feature of a camera phone lens that enables it to automatically focus on a particular object, offering clearer, sharper pictures than fixed-focus camera phones.
A service in My Verizon enabling you to set up automatic recurring monthly payments for your wireless bill.
A free, automated service you can access 24/7 by phone that provides basic account information and lets you perform common transactions, such as paying your bill. Also known as Interactive Voice Response (IVR).
The amount of data that is sent between you device and the best available server per second.
A wireless spectrum (1700/2100 MHz) we launched in 2013 that adds capacity to our existing 4G LTE service, resulting in faster peak speeds in cities coast to coast. To access the AWS spectrum, you need an XLTE-compatible device. See also XLTE.


A cloud storage app that backs up your contacts, pictures, videos, and music so you can access them from a computer or device with a data connection. This service was retired and replaced by Verizon Cloud, which offers more features than Backup Assistant Plus.
The capacity of a telecom or data line to carry signals. The greater the bandwidth, the more information that can transmit through a channel in a given amount of time.
A phone that offers basic standard wireless services, such as calling, messaging and a limited Internet browsing experience. Basic phones use BREW as an OS (operating system). See also BREW.
The power source for an electrical device.
A camera feature that takes five pictures consecutively, so you can get the best shot of everyone in your group photos. From your five photos, choose a face in each one to create one merged group picture.
A feature on select Samsung devices that’s perfect for capturing fast action events (e.g., sports, kids playing, etc.). Instead of taking a single picture, your camera will take eight pictures, one after another. Then you can save your favorites and discard the rest.
An unlimited plan that was available until 8/5/19. If you got this plan after 6/17/18 you can mix and match it with other unlimited plans (the prior plan version can't be mixed and matched). The plan includes premium unlimited data, HD-quality streaming, unlimited mobile hotspot, and 5G Ultra Wideband access when you have a 5G-capable device.
A menu on select Samsung devices that can be accessed by swiping near the edge of your screen, letting you open your favorite apps quickly. Apps opened from the Bezel Slide menu launch as a window, so you can use more than one app at the same time and resize the windows as needed. Put two apps side-by-side or overlay one app on another.
A monthly statement that lists the charges incurred on your account.
A service that allows you to shop online for digital goods like games, apps and wallpapers, and enter your mobile number to pay. The charge will be applied to your wireless bill for that month.
A summary of all the charges incurred during your bill cycle.
The mailing address where you’d like your bill sent. This is also the address that will be used to mail important information about your account.
See Account PIN.
The start and end dates that determine which charges appear on your current bill and which  appear on your next bill.  The number of days  in the month you started your Verizon Wireless service is how many days are in each billing period (e.g., 29, 30 or 31). Your bill is due 22 days after the billing period’s last day. Find your billing period on the Bill page in the My Verizon app or online. For paper bills  check the top of the first page.
See Account PIN.
A search engine designed by Microsoft® that can be used for locating content on the web.
A mapping app, powered by Bing, for Windows mobile devices. It includes walking and driving directions, turn-by-turn navigation, voice search and Scout. With Scout, you can find places to go and things to do near you by category.
The smallest unit for measuring data.
A mobile device management solution that connects BlackBerry®, Android and iOS smartphones to email servers and apps through a secure network.
A mobile operating system originally created by Research In Motion (RIM). RIM now goes by the name BlackBerry. The BlackBerry name refers to the unique physical keyboard design on early devices that resembled the fruit of the same name. Widely popular in the business world, BlackBerry is best known for its email features and BlackBerry Messenger (BBM™).
Software for your computer that syncs the organizer, music and media files on your Mac® or PC with your BlackBerry® device. BlackBerry Desktop Software coordinates your contacts, calendars and more.
A BlackBerry app that lets you access your email, text messages and social networking accounts all in one place. While in any app, you can instantly check your messages in BlackBerry Hub with just a swipe. Choose to respond, or let the screen snap back to continue what you were doing. Write an email, reply to a text message or post to your favorite social networking account all from a single screen.
An instant messaging service for BlackBerry devices. Its features are built right into many apps, so you can share or chat with other BlackBerry users without leaving the app.
A wireless feature that uses Near Field Communication (NFC) to let you share contacts, documents, URLs, photos and videos by tapping two NFC-capable BlackBerry smartphones together.
A feature of Usage Controls, these are phone numbers that are restricted from calling or messaging a line subject to Usage Controls at any time. These lines will also not be able to call or message those numbers at any time.
A feature of Usage Controls, these are phone numbers, email addresses, international numbers, and instant messaging screennames that are restricted from calling or messaging a line subscribed with Usage Controls. The subscribed line will also not be able to call or message those contacts at any time.
A feature or app that allows you to connect devices wirelessly with Bluetooth in order to share or view data.
A short-range wireless technology you can use to connect a device to other nearby Bluetooth-capable devices and accessories, such as headsets, speakers, printers, etc. Use Bluetooth to make handsfree calls on a headset or in your car, listen to music on wireless speakers, use a wireless mouse or keyboard, or print a document in another room.
The communication that connects two Bluetooth-enabled devices as a trusted pair. After one device recognizes another device in an established pair, each device automatically accepts communication from each other going forward.
The OS (operating system) used by basic phones. See also Basic Phone.
High-speed data transmission, generally fast enough to support apps, such as streaming video and high-speed internet access.
An app used to view web content. Common browsers include Chrome™, Safari®, Internet Explorer® and Firefox®.
A feature that automatically tags your friends each time you take a picture of them for easy sharing.
Multiple services offered together in one package, often at a discounted rate.
A feature on select smartphones that’s perfect for capturing fast action events (e.g., sports, kids playing, etc.). Instead of taking a single picture, your camera will take several pictures, one after another.
Reports that contain business statistics about groups or categories of our customers. See our FAQs for more information about these reports.
A plan designed to meet the needs of business owners and their employees. Requires a minimum of five business lines to be eligible.
A sequence of adjacent bits (usually eight) considered as a unit. A bit is a binary unit - a "1" or a "0." In a simple file format, such as plain text, one byte traditionally represents a single character, such as a letter or number.


A service that allows you to prevent messages from being sent to or received by specific mobile numbers.
Information that pertains to the transmission of specific calls, including the time, location, duration and phone number called or received.
A service that helps you take control of your calls by identifying unknown numbers by name or as spam, and gives you the tools to manage those calls as you choose.
A feature that allows you to forward your mobile calls to another phone number, like your home or office number. Call Forwarding is included with all plans.
A feature that alerts you to an incoming call while you’re on a call and allows you to switch between the two calls.
A rechargeable battery recycling program, which is funded by the Rechargeable Battery Recycling Corporation (RBRC), that helps preserve the environment by keeping harmful by-products from rechargeable batteries out of landfills and the solid waste stream.
A feature that displays the phone number of an incoming call on your phone’s screen.
A feature that allows you to block your number from being displayed on Caller ID equipment permanently or on a per-call basis. You can't block your number from appearing when calling certain numbers, such as 800 numbers and 911.
A mobile phone with an embedded camera feature that can capture, send, store and save pictures.
A three- or four-digit number on the back of the credit card at the end of the account number (for Visa® and MasterCard®) or on the front of the credit card above the account number (for American Express®).
A company that provides wireless service to customers. Verizon Wireless is an example of a carrier.
A feature that automatically keeps your unused data in your account until the end of the following month. When you use less data one month, you can use extra data the next without paying more.
The primary digital wireless technology that Verizon Wireless mobile devices use to place calls within the USA and certain other global destinations. It's also used for transmitting data where 4G LTE isn't available. If you have a CDMA phone that isn’t global-capable, you may not be able to use your phone while traveling abroad to certain areas. For example, Europe uses GSM technology and doesn’t accommodate CDMA phones. See also GSM and Global Phone.
A program provided by Verizon Wireless that offers a replacement device in the event that your device experiences an eligible in-warranty failure. Certified Like-New Replacement devices have passed a rigorous testing and reconditioning process. Reconditioning refers to devices that have been thoroughly inspected and reconditioned to manufacturer performance levels, although minor cosmetic blemishes may be present. A Customer Service Representative can help you identify if you're eligible for this program.
A pre-owned device that goes through a repair and reconditioning. Reconditioning refers to devices that have been thoroughly inspected and reconditioned to manufacturer performance levels, although minor cosmetic blemishes may be present.
Costs accrued by using services not included in your monthly allowances.
A Caller ID feature that displays the city and state of the number of the incoming call.
A service that lets your organization choose how outbound calls appear to people you call. For each line that has Company Name ID, the account Administrator can set up a custom name (e.g., the company name, department name, employee's name, etc.), number and image.
A device, other than a phone, that connects to the Verizon Wireless network, such as a smartwatch or camera. See also Wearable Tech.
Connect to other devices and networks through Wi-Fi, Bluetooth® and Near Field Communication (NFC). Share your files, explore the web and use accessories to maximize your mobile experience.
A feature on select smartphones that takes six pictures in a row when you take a picture.
A small file stored in your web browser by a website when you visit it. This allows the website to identify you and provide unique content customized for you.
A feature that lets you connect to your company’s email server on your mobile device. It syncs your email, contacts, calendar and tasks, helping you stay in touch with your office while you're away from your desk.
A two- or three-digit code assigned to each country. When placing an international call, you must dial this code as a prefix to the phone number.
The area in which a mobile device can receive service.
Permission settings enabling an Account Owner to control whether Verizon Wireless shares certain consumer and billing information with its affiliate, agent and parent companies for marketing purposes.
A reimbursement or other sum of money posted to your account.
The rights and obligations you agree to when you do business with Verizon Wireless. The Customer Agreement contains important information about your service, including our ability to make changes to your service or the agreement’s terms, our liability if things don’t work as planned, and how any disputes between us must be resolved in arbitration or small claims court.
A trained Verizon Wireless expert who can help you with any questions or concerns regarding your wireless service or mobile device. Our Customer Service Representatives are available over the phone, online and in Verizon Wireless stores. They have in-depth knowledge of all the products and services we offer.


A fee that's applied when a device is returned as defective, but is found to have been misused, has liquid damage, hardware or software alterations or unreasonable wear and tear.
A feature on select devices that puts everything you care about on one screen, including the latest news, your social networking updates and updates from chosen apps like your calendar, email and more. When you swipe to Dashboard Home, the latest information is already waiting for you.
Information sent or received from your mobile device other than calls and text messages. You may use data on your device when you access the internet, check your email, play games, use apps (e.g., Facebook®, Twitter®, etc.) and more. Background tasks, such as syncing or location services, may also use data. Data usage is billed based on the amount of data sent and received (megabytes or gigabytes), and it can be charged per-use or as part of a data package. See also Data Usage.
The amount of data that can be sent or received from your wireless device per month without incurring additional charges (as stated in your data package).
An extra GB of data you can purchase if you’re running out of data or have used your entire monthly allowance. It gives you additional high-speed data if you don’t want to use the reduced data speeds of Safety Mode. See also Safety Mode.
Total data usage (in kilobytes) sent and received in a given month. Data detail doesn’t itemize individual data sessions.
A set amount of data that can be sent or received from your wireless device per month for a set charge rather than a per-usage fee.
A feature on wireless devices that monitors your data usage. Use it to create limits and manage how much data you use each month.
A feature that has been added to all 1X-capable devices at Verizon Wireless. It allows you to receive your incoming voice calls even while you're engaged in an active data session. This feature already exists on Verizon Wireless EVDO-capable devices, but now it also will be functional when the user of an EVDO-capable device is engaged in an active 1X data session outside of the EVDO coverage area.
The amount of data sent or received from your wireless device in a month.
The permanent termination of wireless service. This is different from suspension of service, which is temporary. You may reactivate service within a certain period of time after a deactivation.
A device that lets you monitor and locate your car, as well as troubleshoot its problems. The Delphi Connect with 4G LTE Mobile Hotspot also provides in-vehicle Wi-Fi connectivity for up to 5 devices.
An identification number for your mobile device. MEID, ESN or IMEI can all be Device IDs, and your device may have more than one of them. A Device ID can be used to activate your device or deactivate it in the event that it's lost or stolen. Refer to your device's User Guide for information on how to locate your Device ID.
A payment plan that lets you purchase a new tablet or the Samsung Galaxy Camera™ and pay for it in 12 equal monthly installments. With this option, you can start using your tablet or camera right away with a lower upfront cost.
A program that provides you the flexibility to get the most current devices early or if you prefer, pay over 24 months rather than paying for it all upfront. You'll make a monthly payment until your device is paid off.
A camera feature that makes the subject of the picture appear closer.
An app that turns your device into a personal media assistant with content discovery, sharing and universal remote control capability. Use Dijit to access program and movie guides from all cable and satellite providers in North America.
A technology standard that enables easy sharing of music, photos and videos between devices over an existing network, such as from your phone to your computer via Wi-Fi.
Do More Unlimited can be mixed and matched with other unlimited plans on your account. Includes unlimited 5G Ultra Wideband, 4G LTE / 5G Nationwide (+50 GB premium data), HD streaming, unlimited mobile hotspot (15 GB at 4G LTE / 5G Nationwide), Apple Music®  and Disney+ promotional subscriptions, and more. Certain plan features differ if purchased before 8/20/20.
Any call made and received within the continental US.
When your mobile device connects to a non-Verizon Wireless network in the United States, Puerto Rico or the US Virgin Islands. Domestic roaming is usually free. See also international data roaming.
Any non-wireless phone number within the US.
The speed of the connection when downloading data from the best available server to your device.

A widget that gives you easy access to notifications for text messages, missed calls, battery level and weather. The Settings can also be quickly launched from this widget.
An Android app that you can use to send your content to the cloud. Also, anyone nearby with a device running Android 2.2 or greater can download the media or file. If you want to limit who sees your content, you can add a code. Use this app to share the latest memories with your friends and family without physically connecting or touching your devices.
A phone call that disconnects unexpectedly when neither caller intended for it to end.
A type of high-speed internet access that uses a telephone line to send and receive data.
A feature on some mobile devices that allows the handset to operate using either the 800 MHz cellular or the 1900 MHz PCS frequencies.
A camera mode on select Samsung devices. It lets you use the front-facing and rear-facing cameras at the same time to capture 2 different perspectives. The picture taken with the front-facing camera will appear inside a box on top of the picture taken with the rear-facing camera.
A feature on select devices that lets you open and use 2 apps on 1 screen at the same time.


Electronic products and components that are unusable and/or have been discarded. Examples of e-waste include defective smartphones, broken phone chargers and old computer parts.
A service known as Enhanced 911 or E911 where emergency call takers have upgraded their equipment. E911 automatically provides call takers with the mobile phone number, cell site and sector, and the estimated latitude and longitude location of the 911 caller if the PSAP is capable of receiving it.
Canceling a wireless contract before the contract term is completed.
A fee charged when service is canceled outside Verizon Wireless’ approved exception, or if Verizon Wireless terminates service for good cause prior to the minimum term end date for a line of service.
A feature on select Samsung devices that lets you use your S Pen to draw a shape around an object on your screen. Then you can save or share whatever is inside the shape you drew.
The 2.0 / 2.1 version of the Android operating system.
An option available with some Bluetooth® devices that provides a faster data rate and sometimes an improved battery life.
Electronic gift card you can send from Verizon Messages to any US mobile phone number that can receive picture messages. eGift cards are billed to your Verizon Wireless account, and you can send them to devices on any US mobile carrier. The recipient can use the bar code in the store, add the value of the gift card to an existing physical gift card or to a company’s mobile app. Send gift cards from a variety of retailers (e.g., Starbucks®, Amazon®, Home Depot®) for the amount you choose.
An embedded SIM inside your device that stores data needed to connect to and use the Verizon network.
An identification number embedded by the manufacturer on a wireless communications device. It is automatically transmitted to the wireless network each time the device is used, which associates that phone with the subscriber's account and phone number. Mobile Equipment Identifier (MEID) began replacing ESN in 2006.
A rating system used to identify the minimum age for which an app or video game is appropriate.
A secondary display on the outside of the device that enables such features as seeing the number and photo of the person calling before you answer the call.


A feature on some digital cameras and camera apps that seeks out and focuses in on people's faces. When this feature is used, the camera produces clearer and sharper images.
A plan that allows up to 5 devices to share minutes and other services under one account. This plan is no longer available for new accounts.
A group of icons that appears at the bottom of the Home screen on an Android device. Even if you have multiple Home screens, the Favorites Tray will display in the same location on each one. On most devices, the Favorites Tray can be customized to display your most used apps.
The Government organization that regulates interstate and international communications by radio, television, wire, satellite and cable.
Options that you can add to lines on your account. Available features include cloud storage, international calling, Mobile Hotspot, equipment insurance, Caller ID Blocking and more. You can add or change features quickly online in My Verizon.
See Basic Phone.
A mobile resource management solution for your business. Use Field Force Manager to locate, monitor and communicate with your mobile field workers.
A convenient, secure way for your phone to identify you by your fingerprint. If you choose to enable fingerprint recognition, you can use your fingerprint to unlock your device's Home screen as well as use your fingerprint in place of a password in many apps. See also Touch ID.
A device or app designed to protect your computer, network, smartphone or other device from unauthorized access.
The core software on a device that controls how it operates.
A type of memory chip that doesn’t require electrical power to retain information, such as removable SD cards.
A device that has a screen and keypad all on one side of the phone with an additional thin flap that flips open and closed over the keypad.
A feature on BlackBerry® devices that you can use to listen, browse and find your favorite FM radio stations.
A camera on the front (display side) of the phone, allowing for two-way video chat and easy capturing of self-portraits.
The 2.2 version of the Android operating system.
A mobile device feature that lets you record videos in the same resolution and aspect ratio (16:9) as an HDTV. The actual resolution will vary by device (e.g., 720x1280 or 1920x1080). Devices that have this feature also typically have a true HD screen that offers true natural colors and automatic color adjustments.


A unit of measure for data that equals 1,024 megabytes.
Billion (1,000,000,000) bits per second.
A feature that lets you add location information to images you take on your device.
Get More Unlimited can be mixed and matched with other unlimited plans on your account. Includes unlimited 5G Ultra Wideband, 4G LTE / 5G Nationwide (+50 GB premium data), HD streaming, unlimited mobile hotspot (30 GB at 4G LTE / 5G Nationwide), Apple® Music, The Disney Bundle, and more. Certain plan features differ if purchased before 8/20/20.
A unit of frequency equal to one billion cycles per second (hertz).
The 2.3 version of the Android operating system.
An app that connects with your online Gmail account. You can use it to read your email on your mobile device, and you can also set it to notify you anytime a new email arrives.
An unlimited plan that was available until 8/5/19. If you got this plan after 6/17/18 you can mix and match it with other unlimited plans (the prior plan version can't be mixed and matched). The plan gives unlimited data and includes DVD-quality streaming, unlimited mobile hotspot and more.
An app designed to keep track of life's important events in one place. It offers two-way synchronizing to your mobile device's built-in calendar. Plus, you can connect to a mobile version of the web app that's made for the small screen.
An app that lets you access your Google Hangouts contacts from your mobile device, send email using Gmail™, and chat with built-in audio conferencing.
A web-based mapping service, featuring 3D maps, walking and biking directions, turn-by-turn navigation, local search and voice search. This service is available as a mobile app for Android devices. You can also use it to view current traffic, transit lines, bicycling paths and a satellite map.
A feature on a mobile device that provides the information you need right when you want it. Set it up to automatically give you local weather in the morning, traffic information before you leave home, calendar appointments that are coming up and more.
A digital multimedia-content service from Google™. It includes an online store that you can use to browse and download apps and games directly to your Android device. Explore and select from a variety of free or paid apps to improve productivity, provide entertainment and customize your device. You can also purchase music, movies and books from Google Play and access your content from anywhere using the cloud media player.
A service that lets you purchase up to $50 in digital goods (e.g., virtual online gaming, music, e-books, etc.) from select merchants  using your Android device. Those purchases are applied to your next Verizon Wireless bill.
An app that lets you access and message your Google Talk contacts from your mobile device. It also offers full Gmail™ integration, with built-in audio conferencing.
A social media site created by Google™ Inc. that lets you connect your thoughts, links and photos with others.
A thin, light and damage-resistant cover glass manufactured by Corning®. Its primary application is as a cover glass for the exterior of portable electronic devices with screens.
A global satellite-based system for determining precise locations on Earth. Turning on GPS lets you use location-based apps, such as Google Maps, to reference maps, get directions, hear turn-by-turn navigation and more.
A specialized microprocessor that provides enhanced graphics at a faster rate.
A nickname you can choose to be greeted with by signing in to My Verizon.
Several people can simultaneously view and interact with content such as documents, photos and music using Group Play.
A digital wireless technology included in Verizon Wireless Global Ready mobile devices to use for placing calls and transmitting data while traveling abroad in certain areas. The Verizon Wireless network primarily uses CDMA technology for voice services, but GSM is used widely in Europe and other parts of the world. While traveling in countries that use GSM technology, you’ll need a Global Ready device to communicate on their network. Devices that only use CDMA technology aren’t compatible with GSM networks. See also CDMA and Global Phone.


A way of using your device without physically holding it, such as making a call using voice commands and a Bluetooth® headset.
A button that can be tapped or physically pressed and its function doesn't change. (e.g., volume, power on/off, etc.).
The process of returning a device to its original factory settings using the method outlined in your device's User Manual. A hard reset will remove all of the apps you've downloaded since you got the device and delete your app preferences, system settings and other data stored on the device. Your current OS version will remain the same after a hard reset, and no files will be deleted from any external storage (i.e., SD card) on your device.
Only perform a hard reset if your device isn't working (e.g., the screen is frozen, keypad/touchscreen won't respond, audio won't work, etc.) and you’ve tried all other solutions, including a soft reset. Before a hard reset, be sure to back up any data you don’t want to lose, such as video, pictures and music. See also Soft Reset.
A voice audio technology that gives phone calls a greater level of clarity and quality than traditional wireless audio. HD Voice uses a wider frequency range (50 Hz to 7 kHz) to deliver a more natural-sounding voice quality.
A type of audio/video cable and connector that can carry HD video and surround sound audio from a device to an external display and sound system.
A car navigation app that can be used in 118 countries, even while offline. Just download the maps you need, and then you can use turn-by-turn navigation for directions anywhere on the downloaded maps.
A geographic zone in which Verizon Wireless doesn’t charge for roaming.
The 3.0 version of the Android operating system, a tablet-oriented version, which supports devices with larger screens.
A method of syncing between a Palm® handheld device and a notebook, desktop or other computer.
Referring to the resolution on a device’s screen, the size of these screens are 480 x 320 pixels (3:2 aspect ratio) or 640 × 240 pixels (8:3 aspect ratio).


Keys located on some devices that are programmed to dial emergency services, like the police and fire departments. It is also common for people to add the acronym "ICE" to the beginning of a contact's name in their contact list to identify that person as someone to call in case of an emergency.
The 4.0 version of the Android operating system.
A cloud service provided by Apple® that you can use to store photos, music, calendar events, contacts, documents and more. You can access your iCloud content from any iOS 5 and 6 device, Mac® computer or Windows® computer.
An internet protocol used to download messages from an email server to an email client through software on a PC or mobile device. It saves a copy of all emails on the server, even after they're downloaded to a device. This makes accessing your email slower than with POP, but allows you to access the same emails from multiple devices.
The hardware ID of a GSM / LTE supported device.
A service that lets you order equipment online at VerizonWireless.com and pick it up in a participating Verizon Wireless store.
Minutes covered by your monthly plan allowance.
See Wireless Charging.
A service enabling you to quickly send and receive messages via the internet.
The capacity available for storing photos, messages, music, apps and other media on a device.
If you're outside the US and don't have a plan for international cellular service on the device you're using, you're charged roaming (or "pay as you go") rates when you call, text and use data (e.g., browse the web, use apps, stream, etc.). See also domestic data roaming.
A feature allowing you to make calls from the US to many other countries using your mobile phone. If you only call from the US to other countries occasionally, you can pay per minute. International Long Distance services are only for making calls to another country while in the US.
A feature allowing you to send text and multimedia messages to select international locations from your mobile device while you're in the US and in the Verizon Wireless coverage area. If you have The MORE Everything Plan, unlimited International Messaging is included.
A web browser created by Microsoft that lets you browse the web on a PC and on some Windows® Phones.
A feature of the Verizon Family Safeguards & Controls service that lets you block up to 15 email addresses (name@name.com), domains (www.domain.com), and/or text names (nickname@vtext.com) from messaging one or multiple mobile numbers on your account. You may also choose to block all text messages sent to you from the web and/or email.
The operating system used on Apple® devices.
A type of network security used to ensure a safe connection and to protect your data. IPsec ESP VPN ports are used by the Verizon Wireless Network Extender to make its connection to the internet.
A company that provides access to the internet for individuals or business (e.g., Verizon FiOS).
The Apple® app for organizing and playing digital music, videos, games, TV shows, audiobooks and more. Songs available through the iTunes Store are in AAC file format.


A computer programming language from Sun Microsystems, noted for its portability across platforms and its use in providing functionality for websites.
The 4.1 version of the Android operating system.
Joint Photographic Experts Group (JPEG) is a standardized image compression mechanism designed for compressing either full-color or grayscale photographic images, often for use on the web. JPG is "lossy," meaning that the decompressed image isn't of the same quality as the original image.
Just Kids can be mixed and matched with other unlimited plans on your account. This smartphone plan includes Smart Family Premium for parental control through trusted contacts, usage restrictions and location monitoring. On 8/20/20, Just Kids changed from 5 GB/month to Unlimited 4G LTE data at a maximum speed of 5Mbps.


A unit of measure used for data equal to 1,024 bytes.
A metric used to measure the speed of a data connection. One kilobit equals 1,024 bits.
A metric used to measure the amount of data that’s been transferred. One kilobyte equals 1,024 bytes. One byte equals eight bits.
A device (often on a keychain) or an app that lets you access a secure environment using built-in authentication. For example, key fobs are used to open and start keyless-entry vehicles instead of a standard key and keyhole. Also, Vehicle Diagnostics by Delphi uses a key fob to unlock your car with your mobile device, if your keys get locked inside.
A free app that allows you to earn mobile data on your Verizon Wireless Prepaid Smartphone Plan. You can earn extra data with Kickbit by completing tasks such as watching videos, taking surveys, testing free trials and shopping for goods and services. You can then transfer your earned data to your Prepaid Smartphone Plan.
An app within Windows® 8 that launches a fully separate Start screen that parents can customize. You can include or exclude individual apps, games, music and videos to ensure kids only have access to the content you deem appropriate.
A data measurement equal to 1,024 bits.
The 4.4 version of the Android operating system.


A computer network that spans a relatively small area. Most LANs are confined to a single building or group of buildings. However, one LAN can be connected to other LANs over any distance via telephone lines and radio waves. A system of LANs connected in this way is called a wide area network (WAN).
A phone system serviced by the local telephone company, such as a home or office phone. A fixed connection that uses wires, not radio transmission.
The horizontal view or orientation on devices whose screens can be viewed both vertically and horizontally.
A technology used in many of the displays for wireless devices and laptop computers.
A small light found on many camera phones and used to illuminate objects in dim lighting for a better-captured image. LED light isn’t as intense as Xenon flash, but it consumes less power.
Select from a variety of free and paid camera effects, such as panoramic view, sepia tone and fish-eye view, to apply to your photos with Nokia’s digital lenses. Lenses that change the camera view (e.g., panorama, fish-eye, etc.) must be applied before taking a photo.
An app to set fitness goals and track your daily progress. Running, walking and cycling will automatically be tracked, but you can also track other activities, like hiking and inline skating. When finished with a workout, you can view its details and your route on a map.
An app available for certain LG devices that communicates with other Tag+ NFC (Near Field Communication) stickers and  customizes your phone settings to suit your location. For example, LG Tag+ can activate your Bluetooth® and GPS navigation when you get in your car.
A government assistance program that can provide a discount on your monthly wireless service bill if you qualify.
A line of service on an account, identified by a mobile number.
An indicator inside the case of most mobile devices that activates when it comes in direct contact with liquid. It's designed not to be triggered by humidity and temperature changes that are within the product's environmental requirements described by the manufacturer. Locations of the indicator vary by device.
A service available on certain VerizonWireless.com pages where you chat online with one of our Sales or Customer Service Representatives through instant message. Live Chat is only accessible when a representative is available.
A Verizon Wireless expert who can help you with questions or concerns regarding your wireless service, mobile device or accessories through the Live Chat feature on VerizonWireless.com
Services, such as Smartphone apps, that utilize your device's GPS to determine your location and provide content specific to where you are.
Permission settings enabling an Account Owner to control whether apps have access to the locations of mobile devices on the account.
The screen that appears when your device is locked. The Lock screen helps prevent you from accidentally using your device while it's in your pocket or bag. Depending on your device and settings, methods for unlocking a device can include password, gesture, facial recognition and more.
Any call, text message or other connection made to a location outside your local calling area.
A 4G high-speed wireless technology that handles everything (including voice) as data, similar to how the internet handles information.
A home internet service that delivers the speeds of our 4G LTE network to a broadband router. The LTE Internet router also provides a Wi-Fi signal giving internet access throughout the home. It’s a great solution for customers with 4G LTE coverage at home who don’t have other high-speed internet options.
A service that lets you connect to the Verizon Wireless 4G LTE wireless network for internet access at home.


A technology that enables businesses to electronically connect enterprise applications with remote machines. Machines pass data back and forth, interpret the data and take appropriate actions automatically. The system can alert a customer when a situation requiring human intervention arises.
A feature on select devices that lets you change the focus point in a photo after you've taken it.
Malicious software that's been developed to damage or destroy a device or steal information without permission.
A performance or functionality issue with a device that is not caused by the owner. Manufacturer's defects do not include normal wear and tear or physical damage (e.g., water damage or a cracked screen).
Version 6 of the Android operating system.
A function for resetting a device to its original manufacturer’s settings.
A unit of measure for data equal to 1,024 kilobytes.
A metric used to measure the rate at which data is transferred. One megabit equals 1 million bits. See also MBps.
A metric used to measure the amount of data that’s been transferred. One megabyte equals 1 million bytes. One byte equals eight bits.
Your 10-digit phone number. The MDN for your device may also be called the MTN (Mobile Telephone Number), wireless number, mobile number or telephone number.
An app by Samsung offering thousands of movies and TV shows that you can buy or rent and watch instantly on your mobile device.
A term describing the size or resolution of an image on a digital camera or camera phone. One megapixel equals 1 million pixels. For example, a 5-megapixel camera can produce images with 5 million pixels.
An ID number that is globally unique for every code division multiple access (CDMA) mobile device. The MEID identifies the device to the network and can be used to flag stolen or lost devices. MEID began replacing Electronic Serial Number in 2006.
A plan offering unlimited messaging and internet access with pay-per-use talk time.
A unit of frequency equal to one million cycles per second (hertz).
The third and next incarnation of the SIM card, known as the micro SIM card or 3FF (3rd Form Factor), has dimensions of 15 mm x 12 mm.
A type of removable flash memory card designed specifically for mobile devices. It's similar to the SD and miniSD formats, but smaller.
A service that lets you connect to the Bing™ Maps web-based mapping service, which features walking and transit directions. It also includes real-time navigation instructions and traffic information.
An app that lets you review, edit and save your Word, Excel® and PowerPoint® files right on your device.
An app developed by Samsung that lets you write your diary on the go and capture moments anywhere. You can write short notes, add photos, record videos and include your location in diary entries.
A type of removable flash memory card used to store various types of files, including photos, videos, music and software. It is similar to the SD format, but smaller.
A feature that allows you to connect your Smartphone to your high-definition TV, monitor or projector, so you can view and interact with your Smartphone on the big screen. Show off your photos, videos and downloaded movies, or just enjoy the screen for gaming, surfing the web and more.
The type of message sent through multimedia messaging. See also Multimedia Messaging.
A service that provides high-speed internet access for your data-only devices through our network. You can use Mobile Broadband to access the internet through a computer, laptop, tablet or any other compatible data-only device, including a USB modem or Verizon Jetpack® Mobile Hotspot.
A plan that offers wireless internet access to your notebook, netbook, tablet or other mobile device using a PC card, ExpressCardTM, USB modem or MiFi® 2200.
A device or app that lets you share your Verizon Wireless Mobile Broadband data connection with multiple devices via Wi-Fi. You can connect a variety of different devices to your hotspot, including notebooks, netbooks, MP3 players, cameras, smartphones and portable gaming systems. The number of devices that can connect at one time may vary based on device and connection speed.
Calls or text, picture and video messages to and from other Verizon Wireless customers.
A wireless internet service that allows you to browse websites, personalize content, receive alerts and view personal organization tools from your basic phone.
The set monthly cost of your plan before additional monthly usage charges, taxes and Verizon Wireless surcharges.
Wireless service that's paid for before use and requires no long-term contract.
See Allowance.
Charges billed to your account on a monthly basis.
A plan that includes unlimited minutes and messages and a shareable data allowance with up to 10 devices on your account. This plan is no longer available for new accounts. See also The new Verizon Plan.
An app that lets you stream data straight from your home or work computer to your smartphone. It’s like carrying your computer’s entire hard drive with you wherever you go. When combined with our quick 4G LTE™ network, the result is secure, almost instant remote access to your files. Data charges may apply in accordance with your data plan.
An app (formerly known as Smart Actions) that automates features on your device based on your location, the time of day or other factors you set. With Assist, your device can automatically read text messages aloud while you're driving, silence incoming calls during scheduled meetings, mute your phone while you're sleeping and more. This app is only available on certain Motorola devices.
A common format of high-quality music and audio files.
A family of standards for digital video. Most popular video formats are based on MPEG-2 and MPEG-4.
Your 10-digit phone number. The MTN for your device may also be called the MDN (Mobile Directory Number), wireless number, mobile number or telephone number.
A service that allows you to send and receive group messages and messages that contain a combination of text, sounds, image, video through your mobile device (also known as picture and video messaging). See also MMS.
A feature of a device OS that lets you have multiple apps, widgets and services running at the same time. You can have notes, videos and browser windows hover over other apps on your device.
An online portal for businesses with less than 1,000 employees, where you can manage account details, place orders and integrate with existing business systems.
My Documents & Receipts is a page within My Verizon where your important account documents, receipts and mail-in rebate forms are stored. These documents can be viewed and/or downloaded as PDF files from within My Verizon.
The page in My Verizon where you can update your personal sign in, billing, payment, alert and privacy information.
Online account access for checking monthly usage, making payments, updating information and managing your account.
Online account access for checking monthly usage, making payments, updating information and managing your account from your mobile device.