As a residential customer, you are responsible for the wiring inside of your home.
Wire maintenance may not be your responsibility if you live in an apartment, dorm, condo, co-op, nursing home or other group living facility. Contact your landlord or manager to determine responsibility. Verizon does not provide the repair or replacement of telephone or related equipment.
If the problem is in the wiring outside your home on the company side of the network, Verizon will resolve it, in most cases, at no cost to you. However, if the problem is inside your home, repair charges may apply.
Verizon offers Inside Wire Maintenance which covers the diagnostics and repairs of wires and jacks in your home used to deliver Verizon services (exclusions apply).
If the problem is outside your home, Verizon can send a technician.