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Getting started frequently asked questions

New to Fios?

Get more out of your Fios services (Internet, TV, and Apps). For additional information visit Welcome to Fios.

Getting help is easy on Fios TV. Using your Fios remote, turn to Channel 131 for:

  • Interactive learning
  • How to videos
  • Self-help tools
  • Check your bill balance, and more


Other solutions for Fios TV issues