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Pixel™ XL, Phone by Google - Support Overview

Find device-specific support and online tools for your Google Pixel XL.
Google info
The Google Pixel Phone Help Center provides additional support for your phone.

Troubleshoot Pixel XL
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Pixel™, Phone by Google - Activate / Set Up Device

Here's how to quickly set up your Google Pixel / Pixel XL.

Pixel™, Phone by Google - Adjust Account Sync Settings

Here's how to view sync settings on your Pixel / Pixel XL if you're not receiving email and app notifications.

Pixel™, Phone by Google - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your Pixel / Pixel XL.

Pixel™, Phone by Google - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Pixel / Pixel XL on or off.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Pixel™, Phone by Google - Copy Data

Here's how to transfer info from your old device to your new Pixel.

Pixel™, Phone by Google - Move Music Files from Device

Here's how to transfer music files from your Pixel / Pixel XL to a computer.

Pixel™, Phone by Google - Move Music Files to Device

Here's how to transfer music files from a computer to your Pixel / Pixel XL.

Pixel™, Phone by Google - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Pixel / Pixel XL to a computer.

Pixel™, Phone by Google - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Pixel / Pixel XL.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Google Quick Switch Adapter (from iOS)

Here's how to transfer your data from an iOS device to your Pixel phone by Google.

Transfer Content with Google™ Quick Switch Adapter (from Android™)

Here's how to transfer your data from an Android device to your Pixel phone by Google.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Pixel XL™, Phone by Google: Charging Your Phone

Learn how to charge your Google Pixel XL.

Pixel XL™, Phone by Google: Getting to Know Back of Your Phone

Learn more about the back of your Google Pixel XL.

Pixel XL™, Phone by Google: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Google Pixel XL.

Pixel XL™, Phone by Google: Turning Your Phone On and Off

Learn how to power on and shut down your Google Pixel XL.

Battery & Power

Pixel™, Phone by Google - Extend Battery Life

Here's how to improve the battery life for your Google Pixel / Pixel XL.

Pixel™, Phone by Google - Power Saver Settings

Here's how to manage 'Battery saver' settings on your Pixel / Pixel XL to improve battery performance..

Pixel™, Phone by Google - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Pixel / Pixel XL.

Pixel™, Phone by Google - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Google Pixel / Pixel XL.

Pixel™, Phone by Google - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your Pixel.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Pixel XL™, Phone by Google: Pairing with a Bluetooth® Device

See how to pair your Google Pixel XL with your Bluetooth device.

Pixel™, Phone by Google - Send Contact via Bluetooth®

Here's how to send a contact on your Pixel / Pixel XL via Bluetooth.

Pixel, Phone by Google - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Pixel / Pixel XL on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Pixel XL™, Phone by Google: Calling a Contact

An interactive guide on how to call a contact using your Google Pixel XL.

Pixel XL™, Phone by Google: Calling a New Number

Discover how to use your Google Pixel XL to call a new number.

Pixel XL™, Phone by Google: Ignoring a Call and Replying with a Text Message

A visual guide for ignoring a call and sending a text message to the caller with your Google Pixel XL.

Pixel XL™, Phone by Google: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the Internet, on your Google Pixel XL.

Pixel XL™, Phone by Google: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Google Pixel XL.

Pixel XL™, Phone by Google: Turning on Wi-Fi Calling

Discover how to turn on wi-fi calling on your Google Pixel XL.

Pixel XL™, Phone by Google: Using Handsfree Calling

Discover how to use your voice to place a call with your Google Pixel XL.

Pixel XL™, Phone by Google: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Google Pixel XL.

Pixel™, Phone by Google - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your Pixel / Pixel XL.

Pixel™, Phone by Google - Call a Number

Here's how to place a call from your Pixel / Pixel XL.

Pixel™, Phone by Google - Place a Conference Call

Here's how to place a conference call from your Pixel / Pixel XL.

Pixel™, Phone by Google - Redial

Here's how to automatically redial a number from your Pixel / Pixel XL.

Pixel™, Phone by Google - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Pixel / Pixel XL.

Pixel™, Phone by Google - View / Delete Call History

Here's how to view or clear the call history on your Pixel / Pixel XL.

Pixel, Phone by Google - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Pixel / Pixel XL.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Pixel XL™, Phone by Google: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Google Pixel XL.

Pixel XL™, Phone by Google: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Google Pixel XL.

Pixel XL™, Phone by Google: Changing the File Size of Pictures and Videos

A visual guide for how to change the picture or video file size on your Google Pixel XL.

Pixel XL™, Phone by Google: Recording a Video

Learn how to record a video using your Google Pixel XL.

Pixel XL™, Phone by Google: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Google Pixel XL.

Pixel XL™, Phone by Google: Taking a Picture

Discover how to take a photo using your Google Pixel XL.

Pixel XL™, Phone by Google: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Google Pixel XL.

Pixel XL™, Phone by Google: Taking a Selfie

An interactive guide on how to take a selfie with your Google Pixel XL.

Pixel XL™, Phone by Google: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Google Pixel XL.

Pixel XL™, Phone by Google: Zooming In and Out

Learn how to zoom in and out when taking photos on your Google Pixel XL.

Pixel™, Phone by Google - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.), for your Google Pixel / Pixel XL.

Pixel™, Phone by Google - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Pixel / Pixel XL to a computer.

Pixel™, Phone by Google - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Pixel / Pixel XL.

Pixel™, Phone by Google - Record and Share a Video

Here's how to record and send a video using your Pixel / Pixel XL.

Pixel™, Phone by Google - Share Picture from Gallery

Here's how to share a saved picture from your Pixel / Pixel XL.

Pixel™, Phone by Google - Share Video from Gallery

Here's how to share a saved video from your Pixel / Pixel XL.

Pixel™, Phone by Google - Take and Share a Picture

Here's how to take and share a picture from your Google Pixel / Pixel XL.

Pixel™, Phone by Google - View Pictures / Videos

Here's how to view pictures and / or videos on your Pixel / Pixel XL.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Pixel™, Phone by Google - USB Debugging Mode

Here's how to facilitate a connection between your Pixel / Pixel XL and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Pixel XL™, Phone by Google: Adding a Contact

Learn how to add a new contact to your Google Pixel XL.

Pixel XL™, Phone by Google: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Google Pixel XL.

Pixel XL™, Phone by Google: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Google Pixel XL.

Pixel XL™, Phone by Google: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Google Pixel XL without looking at it.

Pixel XL™, Phone by Google: Blocking a Number

Discover how to block a number on your Google Pixel XL.

Pixel XL™, Phone by Google: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Google Pixel XL.

Pixel XL™, Phone by Google: Unblocking a Number

Learn how to unblock a number from your blocked numbers on your Google Pixel XL.

Pixel™, Phone by Google - Add a Contact

Here's how to add a contact to your Pixel / Pixel XL.

Pixel™, Phone by Google - Contact Display Options

Here's how to configure how your contacts display on your Pixel / Pixel XL.

Pixel™, Phone by Google - Delete a Contact

Here's how to remove a contact from your Pixel / Pixel XL.

Pixel™, Phone by Google - Edit a Contact

Here's how to edit a contact on your Pixel / Pixel XL.

Pixel™, Phone by Google - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Pixel / Pixel XL.

Pixel™, Phone by Google - Send Contact via Bluetooth®

Here's how to send a contact on your Pixel / Pixel XL via Bluetooth.

Pixel™, Phone by Google - View Contact Sync Source

Here's how to view where a phonebook contact on your Pixel / Pixel XL was imported from.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Pixel™, Phone by Google - Allow / Deny Data Roaming

Here's how to turn data roaming for your Pixel / Pixel XL on or off.

Pixel™, Phone by Google - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Pixel / Pixel XL.

Pixel™, Phone by Google - Turn Data On / Off

Here's how to turn the mobile data for your Google Pixel / Pixel XL on or off.

Pixel™, Phone by Google - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Pixel / Pixel XL uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Pixel™, Phone by Google - Set Date and Time

If your Pixel / Pixel XL shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Pixel™, Phone by Google - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Google Pixel / Pixel XL.

Pixel™, Phone by Google - View MAC Address

Here's how to view the Wi-Fi MAC address for your Google Pixel / Pixel XL.

Pixel™, Phone by Google - View Phone Number

Here's how to view the phone number for your Pixel / Pixel XL.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Pixel XL™, Phone by Google: Accessing Settings

Explore how to access settings on your Google Pixel XL to change alert sounds, turn off GPS and more.

Pixel XL™, Phone by Google: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Google Pixel XL by adjusting the screen timeout.

Pixel XL™, Phone by Google: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Google Pixel XL.

Pixel XL™, Phone by Google: Changing the Display for Readability

Learn how to increase the font and icon size on your Google Pixel XL.

Pixel XL™, Phone by Google: Changing the Ringtone

Learn how to change the ringtone on your Google Pixel XL.

Pixel XL™, Phone by Google: Configuring Location Settings

Learn how to manage location settings on your Google Pixel XL.

Pixel XL™, Phone by Google: Managing Data Usage

Discover how to manage data usage on your Google Pixel XL.

Pixel XL™, Phone by Google: Reducing Data Usage by Turning on Data Saver

Find out how to turn on data saver to reduce data usage on your Google Pixel XL.

Pixel XL™, Phone by Google: Setting Up Smart Lock for Passwords

Learn how to set up smart lock passwords on your Google Pixel XL

Pixel XL™, Phone by Google: Turning Airplane Mode On and Off

An interactive guide for setting your Google Pixel XL to Airplane mode.

Pixel XL™, Phone by Google: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Google Pixel XL's battery life for the most important functions.

Pixel XL™, Phone by Google: Using Night Light

Learn how to use night light on your Google Pixel XL.

Pixel™, Phone by Google - Install Device Software Update

Here's how to check for and install software updates on your Pixel / Pixel XL.

Pixel™, Phone by Google - Manage Do Not Disturb Settings

If your Pixel isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Pixel™, Phone by Google - Turn Phone Storage Encryption On / Off

Here's how to turn the Phone Storage Encryption for your Pixel / Pixel XL on or off.

Pixel™, Phone by Google - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Pixel / Pixel XL.

Pixel™, Phone by Google - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Pixel / Pixel XL doesn't rotate or flip.

Pixel, Phone by Google - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Pixel / Pixel XL.

Turn Notifications On / Off - Basic Visual Voicemail - Phone by Google

Here's how to adjust Visual Voicemail notifications for your Pixel.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Pixel XL™, Phone by Google: Forwarding an Email

Learn how to forward an email on your Google Pixel XL.

Pixel XL™, Phone by Google: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Google Pixel XL.

Pixel XL™, Phone by Google: Replying to an Email

Discover how to reply to an email on your Google Pixel XL.

Pixel XL™, Phone by Google: Sending an Email

A step-by-step visual guide for sending an email from your Google Pixel XL.

Pixel XL™, Phone by Google: Sending an Email to a Group

Find out how to send an email to a group on your Google Pixel XL.

Pixel XL™, Phone by Google: Setting Up Corporate Email

Learn how to access your work email on your Google Pixel XL.

Pixel XL™, Phone by Google: Setting Up Personal Email

Discover how to access your existing email account on your Google Pixel XL.

Pixel XL™, Phone by Google: Switching Between Email Accounts

See how to access different email accounts on your Google Pixel XL.

Pixel™, Phone by Google - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Pixel / Pixel XL.

Pixel™, Phone by Google - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Pixel / Pixel XL.

Pixel™, Phone by Google - Compose and Send Email Message

Here's how to create and send an email message from your Pixel / Pixel XL.

Pixel™, Phone by Google - Delete Email Messages

Here's how to delete email messages from your Pixel / Pixel XL.

Pixel™, Phone by Google - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Pixel / Pixel XL.

Pixel™, Phone by Google - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Pixel / Pixel XL.

Pixel™, Phone by Google - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your Pixel / Pixel XL.

Pixel™, Phone by Google - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your Pixel / Pixel XL.

Pixel™, Phone by Google - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Pixel / Pixel XL.

Pixel™, Phone by Google - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Pixel / Pixel XL.

Pixel™, Phone by Google - Manage Corporate Email (Exchange ActiveSync®) Settings

Here's info on updating work email settings for your Pixel / Pixel XL.

Pixel™, Phone by Google - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your Pixel.

Pixel™, Phone by Google - Remove Gmail™ Account

Here's how to remove a Gmail (Google) account from your Pixel / Pixel XL.

Pixel™, Phone by Google - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Pixel / Pixel XL.

Pixel, Phone by Google - View and Reply to an Email Message

Here's how to view and reply to an email message from your Pixel / Pixel XL.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Pixel™, Phone by Google - Turn GPS Location On / Off

Here's how to turn GPS location for your Google Pixel / Pixel XL on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Pixel™, Phone by Google - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Pixel / Pixel XL.

Home Screen

Pixel XL™, Phone by Google: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Google Pixel XL for quick access to them.

Pixel XL™, Phone by Google: Adding Emergency Information to Your Lock Screen

A visual guide for adding emergency information the lock screen of your Google Pixel XL.

Pixel XL™, Phone by Google: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Google Pixel XL to help organize your apps.

Pixel XL™, Phone by Google: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Google Pixel XL.

Pixel XL™, Phone by Google: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Google Pixel XL.

Pixel™, Phone by Google - Add Folders to Home Screen

Here's how to add a folder to a Home screen on your Google Pixel / Pixel XL.

Pixel™, Phone by Google - Add Shortcuts to Home Screen

Here's how to add a shortcut to the Home screen of your Pixel / Pixel XL.

Pixel™, Phone by Google - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, calendar, etc.) to a Home screen on your Google Pixel.

Pixel™, Phone by Google - Remove Items from Home Screen

Here's how to delete items such as shortcuts, widgets, and folders from the Home screen of your Pixel / Pixel XL.

Pixel™, Phone by Google - Rename Home Screen Folder

Here's how to rename a Home screen folder on your Pixel / Pixel XL.

Pixel™, Phone by Google - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your Google Pixel / Pixel XL.

Hotspot

Pixel™, Phone by Google - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your Pixel / Pixel XL.

Pixel™, Phone by Google - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile / Wi-Fi Hotspot on your Pixel / Pixel XL.

Pixel™, Phone by Google - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure your Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your Pixel / Pixel XL.

Pixel™, Phone by Google - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Pixel / Pixel XL on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Pixel XL™, Phone by Google: Bookmarking a Website

Learn how to bookmark a website on your Google Pixel XL, so it's easy to find later.

Pixel XL™, Phone by Google: Navigating to a Website

Discover how to find a website using your Google Pixel XL.

Pixel XL™, Phone by Google: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Google Pixel XL.

Pixel XL™, Phone by Google: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Google Pixel XL.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Pixel XL™, Phone by Google: Changing the Language

Discover how to change the language settings on your Google Pixel XL.

Pixel™, Phone by Google - Language Selection

Here's how to change the language used on your Pixel / Pixel XL.

Lock, Unlock, Password & Security

Pixel XL™, Phone by Google: Setting Screen Security

A visual guide for setting screen security on your Google Pixel XL to help protect your private information.

Pixel XL™, Phone by Google: Unlocking the Screen

See how to unlock the screen on your Google Pixel XL.

Pixel™, Phone by Google - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Pixel / Pixel XL.

Pixel™, Phone by Google - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Pixel / Pixel XL.

Pixel™, Phone by Google - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your Google Pixel / Pixel XL.

Pixel™, Phone by Google - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Google Pixel / Pixel XL when the screen is locked.

Pixel™, Phone by Google - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Pixel / Pixel XL.

Pixel™, Phone by Google - Set Up Screen Lock

Here's how to set up a screen lock option (e.g., password, pattern, etc.) for your Pixel / Pixel XL.

Pixel™, Phone by Google - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Pixel / Pixel XL.

Pixel™, Phone by Google - Turn Off Screen Lock

Here's how to disable the screen lock setting (e.g., PIN, pattern, etc.) on your Pixel / Pixel XL.

Pixel™, Phone by Google - Unlock Screen

Here's how to unlock the screen on your Pixel / Pixel XL.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Pixel™, Phone by Google - Check Device Storage

Here's how to check available space if your Pixel / Pixel XL runs slow or crashes, apps freeze or you can't save media.

Mobile Hotspot

Pixel XL™, Phone by Google: Setting Up Mobile Hotspot

An interactive guide for setting up your Google Pixel XL as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Pixel™, Phone by Google - Move Music Files from Device

Here's how to transfer music files from your Pixel / Pixel XL to a computer.

Pixel™, Phone by Google - Move Music Files to Device

Here's how to transfer music files from a computer to your Pixel / Pixel XL.

Navigating & Multitasking

Pixel XL™, Phone by Google: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Google Pixel XL.

Pixel XL™, Phone by Google: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Google Pixel XL.

Pixel XL™, Phone by Google: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Google Pixel XL.

Near Field Communication (NFC)

Pixel XL™, Phone by Google: Using Near Field Communication and Android Beam™

Learn how to use NFC and Android Beam on your Google Pixel XL to wirelessly transmit information to other compatible devices.

Pixel™, Phone by Google - Tap & Pay

Here's how to use the Tap & Pay service with your Google Pixel / Pixel XL.

Pixel™, Phone by Google - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Pixel / Pixel XL.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Pixel XL, Phone by Google - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your Pixel XL, including current security patches.

Pixel™, Phone by Google - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Pixel if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Pixel™, Phone by Google - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Pixel if the screen freezes or call, app, audio or sync issues occur.

Pixel™, Phone by Google - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Pixel / Pixel XL, view this info.

Pixel™, Phone by Google - View Software Version

Here's how to view the software version your Pixel / Pixel XL is running.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

SIM Card

Pixel XL™, Phone by Google: Inserting and Removing a Nano SIM Card

Find out how to insert and remove a nano SIM card from your Google Pixel XL.

Pixel™, Phone by Google - Modify SIM PIN

Here's how to change your SIM card lock code on your Pixel / Pixel XL.

Pixel™, Phone by Google - Turn SIM PIN On / Off

Here's how to turn the SIM PIN lock code for your Google Pixel / Pixel XL on or off.

Pixel™, Phone by Google - View SIM Card Number

Here's how to view the SIM card number for your Google Pixel / Pixel XL.

Pixel, Phone by Google - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Pixel / Pixel XL.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Pixel XL™, Phone by Google: Adding a Facebook® Account

Discover how to access your Facebook account on your Google Pixel XL.

Pixel XL™, Phone by Google: Logging Out of Facebook®

Learn how to log out of Facebook on your Google Pixel XL to help protect your account.

Pixel XL™, Phone by Google: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Google Pixel XL.

Sounds, Volume & Audio

Pixel™, Phone by Google - Call Sound Settings

Here's how to adjust the call sound settings on your Google Pixel / Pixel XL.

Pixel™, Phone by Google - Save a Ringtone

Here's how to save an audio file as a ringtone on your Pixel / Pixel XL.

Pixel™, Phone by Google - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Pixel / Pixel XL.

Pixel™, Phone by Google - Vibrate Mode

Here's how to turn the Vibrate miode for your Google Pixel / Pixel XL on or off.

Pixel™, Phone by Google - Volume Controls

Here's how to adjust the volume if your Pixel doesn't vibrate or play sounds when receiving calls / messages.

Pixel, Phone by Google - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Pixel / Pixel XL.

Status Indicators/Lights

Pixel™, Phone by Google - View Signal Strength

Here's how to view the signal strength for your Google Pixel / Pixel XL.

TV

Pixel™, Phone by Google - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Google Pixel / Pixel XL.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Pixel™, Phone by Google - Auto Receive Messages

Here's how to check settings on your Pixel / Pixel XL if you're not receiving your picture / video messages.

Pixel™, Phone by Google - Create and Send a Text Message

Here's how to create and send a text message via the Messages app Pixel / Pixel XL.

Pixel™, Phone by Google - Cut, Copy and Paste Text

Here's how to cut, copy, and paste text on your Google Pixel / Pixel XL.

Pixel™, Phone by Google - Delete Messages

Here's how to delete text messages from your Pixel / Pixel XL.

Pixel™, Phone by Google - Text Message Notification Settings

Here's how to turn text message notifications for your Google Pixel / Pixel XL on or off via the Messages app.

Pixel™, Phone by Google - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Pixel / Pixel XL via the Messages app.

Pixel™, Phone by Google - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Pixel / Pixel XL.

Pixel™, Phone by Google - View Text Messages

Here's how to view text messages via the Messages app on your Pixel / Pixel XL.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Pixel XL™, Phone by Google: Finding More Help

Discover how to find videos and tutorials to learn more about using your Google Pixel XL.

Pixel™, Phone by Google - Capture a Screenshot

Here's how take a screenshot on your Pixel / Pixel XL.

Pixel™, Phone by Google - Set Up Printing

Here's how to set up and add a printer to your Pixel / Pixel XL.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Pixel™, Phone by Google - Manage TTY Settings

Here's how to change the TTY (teletypewriter) settings on your Pixel / Pixel XL.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Pixel XL™, Phone by Google: Changing the Wallpaper

Learn how to change the background of the Home screen on your Google Pixel XL.

Pixel™, Phone by Google - Set Wallpaper

Here's how to set the Home screen image on your Pixel / Pixel XL.

Wi-Fi & Network

Pixel XL™, Phone by Google: Connecting to a Wi-Fi Network

Learn how to use your Google Pixel XL to connect to a Wi-Fi network, so you can access the internet without using data.

Pixel™, Phone by Google - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Pixel / Pixel XL with other Wi-Fi capable devices.

Pixel™, Phone by Google - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your Pixel / Pixel XL.

Pixel™, Phone by Google - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Pixel / Pixel XL to auto-switch between Wi-Fi and mobile data.

Pixel™, Phone by Google - Manually Add a Wi-Fi Network

Here's how to add a Wi-Fi network if the one you want doesn't display on your Pixel / Pixel XL.

Pixel™, Phone by Google - Network Mode Settings

View this info on Network Mode Settings if you're having issues with calls, messages or data services on your Pixel / Pixel XL.

Pixel™, Phone by Google - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Pixel / Pixel XL.

Pixel™, Phone by Google - Reset Network Settings

Here's how to reset settings if your Pixel / Pixel XL can't connect to data or send / receive messages.

Pixel™, Phone by Google - Tethered Modem Connection

Here's how to use your Pixel / Pixel XL as a modem to connect to the internet via USB or Bluetooth.

Pixel™, Phone by Google - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Pixel / Pixel on or off.

Pixel, Phone by Google - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Pixel / Pixel XL.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.