Verizon Cloud - Verify / Resolve Duplicate Contacts
Follow these instructions to fix duplicates in your contact list, which may be caused by the method of entry or your device's backup settings.
- Verify that the duplicate isn't caused by having multiple entries for the same contact.If a contact has one listing for an email address and another for a phone number, the duplicates can be easily fixed by merging them.
- Ensure there are no special characters ($, #, %, *, etc.) in the contact listing.The Verizon Cloud app may not recognize special characters triggering it to create a duplicate each time a sync takes place.
- Check to see if you're backing up your phone info to multiple sources (e.g., Verizon Cloud, iCloud, Google Drive, etc.).