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One Talk Mobile App / Native Dialer
Park / Retrieve a Call

2026-10-06 07:17:48.251

One Talk Mobile App / Native Dialer
Park / Retrieve a Call

Parking a call from your One Talk-enabled smartphone allows you to place the call on hold so it can be picked up at another phone or by another person.

Before you begin

Native Dialer and Mobile app users won't receive a notification in the app or smartphone when a call is parked to their extension or phone number.

Mobile App

  1. While on a call, tap
    Transfer
    .
  2. Select
    Park Call
     from the dialog box.
    The user hears a message stating, "Please dial the number where you want to park your call followed by # or dial # to park the call against your number."
  3. Tap the
    Keypad icon
    .
  4. Do one of the following:
    • If the app is set to App Dialing under Settings > Call Features, enter the applicable 10-digit number or the extension number followed by #.
      If the Call-Through option isn't available, App Dialing is the default mode.
      To park against your own number, tap #.
      Parked calls appear in the call list for the number where the call is parked.
    • If the app is set to Call-Through under Settings > Call Features, enter a 10-digit phone number or the extension number followed by # then tap
      Park Call
      .
      To park against your own number, leave the field blank.
      Parked calls appear in the call list for the number where the call is parked.
  5. To retrieve a parked call, tap the
    Down arrow
     next to the Parked Call timer then tap
    Retrieve
    .
    Parked call info only displays on the device if the call was parked against that device's number.

Native Dialer

  1. While on an active call, start a new call on the smartphone:
    1. For Android™ devices, tap
      Add Call
      in the upper-right corner of the call screen to start a new call.
    2. For iOS devices, tap
      Add call
       to start a new call.
  2. Dial
    **25
    .
    The user hears a message stating, "Please dial the number where you want to park your call followed by # or dial # to park the call against your number."
  3. Tap the
    Keypad icon
    .
  4. Enter a 10-digit phone number or the extension number followed by #.
  5. To retrieve a parked call, dial **88 + extension or the 10-digit phone number.

Mobile App / Enhanced Dialer - Manage Call Features